Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped my vehicle off to fixed on June 10 2024, Recieved a call back stating that the issues they previously fixed back in February of 2024 needed to be revised. I was told then it would be ready on Friday June 14. Checked on it Friday and was told they were still working on it and it would be ready on Monday June 17. When I called to check on it Monday I was told they are still working on it that it would be ready Tuesday June 18. I asked to speak to the manager. When he called back he informed me that they had not even started on my vehicle and it would now be Thursday June 20, so I was lied to three different times about when my vehicle would be ready. Because they screwed up fixing it the 1st time my vehicle must not be priority since they are having to fix it for free

  Business Response

  Date: 07/08/2024

  Cannot find a customer name ****** ****** in records. Please reach out to customer for more information. 

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a 2014 dodge charger after 2 days of having it my light came on I immediately called them and asked them for my money back are fix the car they had me being the car back on there lot to have a mechanic look at it , after calling them several times I spoke to the floor manger he hung up on me after telling me I didn’t need a catylic converter and they was not going to fix the issue , I paid 1200 at highway muffler for a catylic converter and I want my money back all of it and they can have this car cause I should have got it back anyway when I asked for it

  Business Response

  Date: 12/11/2023

  *** ****** bought a car from us that was an "as is" car. She signed the as is paperwork. However, when she called us with the issue we did take it to a Muffler Shop to have it looked at and was told that there was not an issue. We gave *** ****** her vehicle back. *** ****** called into the dealership speaking vulgar to many differnet employees. She took the $1,200 out of her down payment check for the vehicle. Sternberg Chevrolet has done all we will do for *** ******. 

  Customer Answer

  Date: 12/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: they couldn’t have no one look at the car I just sent copy’s of the receipt and I had to take it back to the mechanic because the oil cooling went out ? Why would I just put a catylic converter in a vehicle if it didn’t need one u sound very dumb I put it on the machine twice it said the same thing and yes the 1200 was not paid cause I had to pay for two catylic converts then pay more money for the oil cooling don’t play with me cause u knew that care was f up the proof right there I downloaded all my receipts so I’ll wait 

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was broken into while in their care. They had my car for service and it was broken into in their parking lot. All they said was “it wasn’t their fault, they have signs posted”. They didn’t review camera footage to see if it was their negligence and just dismissed situation. They were aware of the car being broke into and did not contact us. I picked up the car and it was ransacked and things were stolen out of the vehicle. They just kept repeating it wasn’t their fault because they have signs. If it was their negligence they are responsible regardless of signs, but they would not review the situation to determine responsibility. They are not trust worthy and not willing to help.

  Business Response

  Date: 08/16/2023

  ****** 

   

  Thank you for speaking with me this afternoon. This is Sternberg Chevrolet's Response in regard to complaint ID *********

   

   

  We are sorry to hear that *** ********** is still upset. He first brought his 2009 Cadillac CTS to us on 9/13/2022. At the time of service, he had multiple issues other than the air. We performed a dye system check that found no leaks in his air conditioner, we charged his AC along with multiple other fixes that totaled to $1,304.  He then brought the car back a month later on 10/6/2022 complaining of the same issue with the air. We again performed another dye check and found no leaks in his system.  He was then charged $898 of that visit. He was made aware each time at the time of service what the cost would be, and he approved services. After a year he returned 2/28/23 Once again saying his car was not cooling. We again ran another dye test for FREE and found no leaks. On 4/10/23 he brought the car back. We found a leak coming from the evap core and while replacing recommended he replace the heater core as it was going bad. He declined those services and began speaking ill to everyone. Using curse words and degrading our staff. Our GSM got involved and was trying to help matters and offered to pay half of *** **********'s service bill. He was not happy with that decision and felt as if we should put him in a rental car and pay the total cost of his service. He then left multiple reviews to which *** ******* reached out to him to help. He then spoke very degrading, and vulgar to *** ******* and communication was cut off with him. He has since left multiple vulgar, and threating voicemails on *** *******'s phone.  (which we still have). He has spoken with multiple managers and our staff all in the same manner. So, we have asked that he not bring his vehicle back here or reach out to us any longer.   

   

  ***** *******

  BDC/Digital Manager 

  Sternberg Chevrolet 

  ************ ************ ************ ********

   

  Customer Answer

  Date: 08/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: the response was not for my case. I am not ** ****** The response was not associated with anything regarding my complaint and for a different customer. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 09/27/2023

  We have spoke with *** **** in person and explained to him that we were sorry and unaware that his truck was broken into till his wife brought it to our attention. We do have numerous signs posted stating we are not responsible for vehicles left on lot. We do not have camera's to review on property. 

  Customer Answer

  Date: 09/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The response was not an accurate representation of the situation that occurred. We were told that the service team WAS aware prior to us notifying them of the incident. We spoke to the General Manager and he did apologize, but that is all that was done. We were told that the back gate lock was cut and the car broken into. The car doors were left unlocked by the dealership, therefore it was their negligence that lead to the break in. I am still requesting compensation based on their negligence of leaving the vehicle unlocked. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/13/22 took car for oil change and air conditioner repair.  Was charged $1204.33.  Month later, no air.  Was told had 2 yr guarantee 1st time in.  2nd visit was charged $898.32.  Over year made 6 trips to dealer.  On 5 trip was told by Service Manager that it cost another $2000.  Talked with General Manager first thing out of mouth he wanted to know if I wanted to sell.  Next higher up, ***** ******** she passed the buck on to Service Manager.

  Business Response

  Date: 08/16/2023

  ****** 

   

  Thank you for speaking with me this afternoon. This is Sternberg Chevrolet's Response in regard to complaint ID *********

   

   

  We are sorry to hear that *** ********** is still upset. He first brought his 2009 Cadillac CTS to us on 9/13/2022. At the time of service, he had multiple issues other than the air. We performed a dye system check that found no leaks in his air conditioner, we charged his AC along with multiple other fixes that totaled to $1,304.  He then brought the car back a month later on 10/6/2022 complaining of the same issue with the air. We again performed another dye check and found no leaks in his system.  He was then charged $898 of that visit. He was made aware each time at the time of service what the cost would be, and he approved services. After a year he returned 2/28/23 Once again saying his car was not cooling. We again ran another dye test for FREE and found no leaks. On 4/10/23 he brought the car back. We found a leak coming from the evap core and while replacing recommended he replace the heater core as it was going bad. He declined those services and began speaking ill to everyone. Using curse words and degrading our staff. Our GSM got involved and was trying to help matters and offered to pay half of *** **********'s service bill. He was not happy with that decision and felt as if we should put him in a rental car and pay the total cost of his service. He then left multiple reviews to which *** ******* reached out to him to help. He then spoke very degrading, and vulgar to *** ******* and communication was cut off with him. He has since left multiple vulgar, and threating voicemails on *** *******'s phone.  (which we still have). He has spoken with multiple managers and our staff all in the same manner. So, we have asked that he not bring his vehicle back here or reach out to us any longer.   

   

  ***** *******

  *********** ******* 

  Customer Answer

  Date: 08/23/2023

  
  Complaint: ********  
  I am rejecting this response because:  Please see attached.  
  
  Sincerely,
  
  ****** **********