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Business Profile

Online Photography Sales

Lightfolio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Photography Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** * ********** : Your customer service is grossly crass, 100% inappropriate & deserves a serious investigation as to whether you’re fit for a customer service role. Due to the horrific Maui fires my business has spent the past 2 months fighting for its life, while my family has lost our home, immediate loved ones, & continue facing levels of devastation unimaginable. While sustaining/managing my family’s livelihood & protection I was thankful for my clients patience & understanding regarding ongoing projects. I paused my business account until the fires cleared & family is accounted for. After WEEKS OF NOT USING the sites services DUE TO BEING LOCKED OUT ON THEIR PART, I paid for monthly Lightfolio access & less but than a week later they attempt to re debt my account then IMMEDIATELY suspended my account when the RUDE customer service representative TONY made ZERO effort to aid or show ANY ounce of sympathy he locked my clients out of their galleries DAYS AFTER I PAID MY LAST AVAILABLE DOLLARS FOR THEM TO HAVE ACCESS TO THEIR priceless moments. TONY vindictively suspended my account moments after I reached out to the site for CUSTOMER SERVICE

Lightfolio is NOT a BBB Accredited Business.

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