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Business Profile

Photographer

Abigail Thacker Photography

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $550 for photography for our wedding march 10th. We were told we would have all photos in 6-8 weeks. 8 week mark came I basically had to beg for the photos she gave us. We were promised 300-400 plus photos and we have only received maybe 270 with 40 of them being engagement photos. She told us there were other photos she had to work on only after me complaining there were tons and tons missing. She will not respond to any messages at this time, we have not received anymore photos. The photos that were sent at least half of them were the same if not a tiny different than the other. Tons of the picture in color then the same one in black and white. She didn’t edit out the guardrails like promised.

Abigail Thacker Photography is NOT a BBB Accredited Business.

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