Business ProfileforDurbin Plumbing, Inc.

On 12-15-21 I contacted Durbin Pumbing by phone and spoke to the owner's ***** I described a leaking tub faucet, a leak in the toilet tank into the bowl, and that I needed to have the popup repaired in the sink. She set an appointment for the following day after one o'clock. At 2:30 the owner called saying it had been a terrible day and requested to reschedule for the following day. I agreed. The tech came. He readily repaired the running toilet by repositioning a lever. The leak stopped immediately. He kept saying that I needed additional repairs including replacing the flap and replacing the entire toilet. After explaining multiple times that I did not want to do any additional repairs. I asked him to stop asking me. He periodically called the owner asking questions and getting prices .He continued to try to upsell me on the toilet. He did not have the pop up piece with him although that had been discussed in the initial call. He did not know how to repair an old stem and said that another technician would bring the part and repair the faucet in the tub. I listened to the two techs discuss the repair and it became obvious that they did not know how to repair it. After requesting three times that the second tech pull his mask up over his mouth and nose, He became angry and yelled insults to me to the point that I felt threatened. I said to pull up his mask and called him a name. He said that he needed to see my other bathroom, already seen by the 1st tech . I stated that he needed to leave. They called the owner from my porch. I asked to speak to the person. I said I didn't think they knew what they were doing. He agreed and said that he would be out 12-20-21 between 8:30 to 9 to fix the problem. His **** apologized for the tech's behavior. The repair of the popup in the sink was partially completed. The first tech was new. Faucet back on in the tub but couldn't be tightened. No show on Monday. Three calls and an email were not answered.