Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from the apartment on 11/22 stating the person living in the apartment was not on the lease. This person lived in the apartment for 3 years it was not a problem until a code enforcement claim was done due to mold that they didn’t address. The first letter stated that she would have 7 days to correct the issue. Or a notice to vacate would be issued. The person decided to leave due to the fact repairs weren’t being made and she decided to find somewhere else to go. On the day she was moving a letter was brought stating rent was late $1060 was due. After leaving they added $1750 for early termination.

  

  Business Response

  Date: 03/13/2025

  Please see attachment for response. 

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Living in this house has been nothing but problems. Water leak issues leading to a dry rotted floor with a big hole in the floor. Mice and snakes infestation, mold in the home, no heat in the home unable to use my stove and now I have a increasing problem with big flies which is telling me something is decaying in the home these flies are huge and it is winter time !!

  

  Business Response

  Date: 01/30/2025

  The attached complaint has been filed by ****** *****, with an Omaha, NE address.  After searching our database of residents, we do not have anyone with this name living at any of our sites.  In addition, PMR Companies does not do business in Omaha.  At this time, we feel as though this was filed in error against our company and would kindly request that it be removed.  Thank you.

  ****** *****
  **** **** **
  Omaha, NE *****
  Daytime Phone: ***** ********

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reside at *** ******* ** ******** ***** owned by PMR Companies, and on 1/13/24, my apartment flooded twice. At approximately 10:05 am i noticed water on the floor of my full bath and then went to check the half bath and noticed that there was about a half inch of water on the half bathroom floor. I called the office and no one answered so I drove over to the office and as I was leaving, I noticed that the laundry room, which is directly to the left of my apartment was flooded as well. I headed over to the office at around 10:05 am and no one was there, even though the office hours are from 10am to 5pm on Saturdays. I decided to leave a message for emergency maintenance and received a call back almost immediately. I informed maintenance of the water issue and he came to assess the issue. When i returned back to my apartment, i noticed that water was now also entering my kitchen floor. Maintenance arrived and realized that the drain in the laundry room was clogged. It took him a few hours to unclog the drain, but when he did, the water receded from both bathrooms and kitchen floors. Another man arrived to extract the water from the carpets in the master bedroom, master bedroom closet, and the hallway. At approximately 5:16pm on the same day, 1/13/24, I went to enter my kitchen only to find that water was once again on my kitchen floor, accept this time it covered the entirety of the floor and the entirety of the full bathroom floor and once again the entirety of the half bathroom floor. I call maintenance twice at 5:16 pm and 9:21 pm and received no call back. As the night went on both toilets and the tub backed up with water. On 1/14/24, I left my apartment because my carpets were soaked and everything was overflowing, and haven't been back. I also have't had heat for 3 weeks now. The office has a key and the part needed to fix my furnace and it hasn't been done. As of today 1/22/24 nothing has been done to remove the water from my carpets or repair my furnace!

  

  Business Response

  Date: 02/21/2024

  Please see attachment for response and clarification on issues noted. 

  Customer Answer

  Date: 02/23/2024

  
  Complaint: ********
  
  I am rejecting this response because the response to my complaint was filled with blatant untruths! 
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  first call to my apartment complex for bees was October 18th someone came looked said they’d be back the next week. (I have photos and videos of bees during the 3 weeks as well) Office says pest only comes on Wednesdays and since they said they be back to check the next week I put in a maintenance pest control request on the 24th which they cancelled. I didn’t call again until the 31st it looks like when the bees still weren’t gone. I also Sent an email to like the corporate office on 11/3 And called again on the 8th because on the 6th they’d “found the hive” after 3 weeks and got rid of the hive. I still had straggler bees until the 10th but I knew that’s what they were. However I called the morning of the 8th to request some sort of compensation for the three weeks out of my apartment. And called later in that day because in the morning call she informed me that they cleaned my dryer vent to see if they were coming through there but when I got home to look at that I noticed pest control not only dented the whole top of my new dryer that the vent is smashed in the back and causing vent flow problems with my dryer now. And so that’s what the second call was for. There has still been straggler bees. On thanksgiving day and now today novemeber 25th as well. Continuously told I’ll get a call back and never receive a response or call back.

  

  Business Response

  Date: 12/14/2023

  This letter has been drafted in response to the complaint filed by ***** *****, regarding bees in her apartment.  Upon initially notifying the office of the issue, pest control was called and immediately came out to the property to spray.  A short time later she emailed to say that she was still experiencing the bees; maintenance was sent out to investigate and remove any issue found.  Further, ********** was also called to come out to the property and clean out the dryer vent (in the case that there was a hive inside, none found).  Approximately one month later, the resident reported the same issue again. Pest control was again called out to spray and did so, but found no origination.  At this time, Property Management has worked diligently to try and resolve the issue.  One month free rent has been given, a new pest control company has been called to see if they are able to offer other solutions and we have offered to allow the resident to transfer to another unit on the property, at no charge.  She has declined this offer. 

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the first year of being a tenant in Bandywine Crossing I experienced high levels of mold, clogs and water leaks. Plumbing was coming up through the closet in the first apartment and mold spores were located on clothing, furniture, and shoes that were on shelves.  In the current apartment there has been water leaks in the same areas - master bathroom and hall bathroom 4 weeks apart from the ceiling.  The property manager and maintenance called their carpet cleaning to place dehumidifiers and fans in bathroom and called a different company to fix drywall a week later.  Water leak from the ceiling in the same area occurred.

  

  Business Response

  Date: 11/21/2023

  This letter has been written in response to the attached complaint regarding the unit at Brandywine.
  ******* has had three separate, isolated occasions of water over the last few months. Each incident
  has been addressed immediately, and in int's entirety.
  The first incident was the resident above overflowing the tub slightly – which resulted in a small
  drip into *******’s unit. Our equipment was set to dry out the ceiling.
  The second incident was a severe backup that resulted in a lot of water coming down into 219,
  but also in 217. Holes were cut in the ceiling and equipment placed in the unit to dry it
  out. After a few days, our vendor confirmed it was all dry and drywall repairs were made. Paint
  was still be to complete.
  The third occasion, was after hours and ******* refused to let our Maintenance Technician
  come in. The Property Manager called her at 9:30 p.m. and told her who was on call and that
  it would be that staff member responding. After 30 minutes, she agreed. Maintenance went
  and opened the ceiling, but the drip was down to almost nothing. Equipment was set and we
  went back the next morning to investigate. She called the City of Peoria and they inspected the
  unit as well. At this time, we found a small pin hole leak in the sewer drain pipe, which was
  causing this leak. BL Plumbing came to repair that pipe later in the day. ******* screamed at
  the entire staff and the City Inspector saying it was the same leak, that we don’t do our job, and
  berated the employees. The City Inspector told her that this was not the same leak each time
  and this was a new incident, because of the amount of water coming down, the entire unit would
  have significant damage if this was the same incident. We repaired it within 4 hours of finding
  the issue and she still claims we didn’t do our job.
  She also claims the resident above her is working in the pipes, when all actuality it was roto
  rooter. The City Inspector also confirmed it was roto rooter. However, she claims it was the
  resident above her and since we aren’t taking her seriously we are breaking the lease. She also
  came into the office screaming at the staff, so I asked that all communication be in writing.
  At this time, we are requesting for this claim to be closed. We have immediately acted on each
  issue within this resident's apartment and have no pending work orders for her at this time.

  Customer Answer

  Date: 11/28/2023

  
  Complaint: ********
  
   I am rejecting this response because PMR Companies falsely claims that each incident was addressed immediately in its entirely. These incidents occurred between September 17, 2023-October 17, 2023.
    
   The very first incident of water that pouring from the walls and ceiling occurred on September 17, 2023 at 3:00pm. Maintenance was notified.
  
   The second incident occurred October 1, 2023 at 2:39 pm, maintenance was notified. Water that smelled like urine came rushing down from the ceiling, continuing until 8:00pm before anyone arrived  at the apartment. When maintenance did arrive, I brought attention to the possibility of the residents living above me doing plumbing work of their own. My husband and I often heard work being done above us for the last few months in both bathrooms throughout different times of the day. Maintenance completely disregarded my statements. My husband, asked maintenance about compensation for the damage and equipment that would be plugged into electrical outlets. The maintenance technician replied rudely. After Hoerr was finally contacted, they set equipment in place. At 9:30pm water began pouring where equipment was placed. Maintenance was notified, no one returned. 
  
   The third incident occurred October 17,2023 and I decided to contact the City of Peoria. Later that day, I was met by a plumbing technician and he informed me that the issue at hand was a waste pipe leak.
  
   It is very abominable that I had to contact the City of Peoria and the BBB to get PMR Companies to resolve an issue that presented itself three times. This is not the first apartment that I have rented with PMR companies where management has proved to handle emergent situations in a deferred manner. My husband and I had severe mold and water damage that occurred between January 2022-October 2022 in the same building but in a different apartment. 
  
  Sincerely,
  
  ******* ********-******

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-15 i applied for residency at Hunters Apartment an affiliate of PMR companies. Upon doing so I was instructed my application will not be approved due no availability. The next week i was told i owed a debt to the complex of $4000. I requesTed validation of debt and the complex refused. I asked when this debt was from they stated prior to 2019, but no documentation was provided. I am requesting my application fee be returned to me, the full $188. When asked for more information i was instructed by Jackie and Robin that i should just forget my application fee and move on with my life.

  

  Business Response

  Date: 07/12/2023

  This response has been drafted regarding the complaint filed against PMR Companies / Hunter's Run Apartments by ******** *****

  *** **** applied online and was denied.  Upon reviewing his paperwork, the Manager found that he had a previous balance of $4552.83 and originally told him that the amount paid in Admin fees would be applied to his debt.  However, after further review, it was determined that he would be returned his Admin fee of $125.00.  The application fee is non-refundable, as stated in the attached Qualifying Criteria, signed by *** **** during the application process. The check amount of $125.00 will be mailed to his address supplied. 

  At this time, we respectfully request that this case be closed, as the matter has been resolved. 

   

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since December 26 a part of the apartment complex (*** ****** ** ******** *****) lost running water. I have attempted to contact PMR to no avail. We have been without running water (at this time) 8 days with no ETA in sight. This is an unsanitary situation and health hazard. Not to mention having to buy water.

  

  Business Response

  Date: 01/09/2023

  The ******* ** ******** ***** *xperienced catastrophic flooding on 12/25/22.  This flooding was caused by the breakage of 75-100 pipes during the extreme temps that *** ***** experienced, causing property wide water outage. Immediately upon being notified of the extreme issues on 12/25, contracted plumbers were called and they began diligently working on repairing the pipelines. Water was restored on 1/3/23.  However, on 1/4, the building that Denise Minor lives in had another breakage, causing the water to be shut off again.  The pipelines were repaired and water was again restored on 1/5/23.

  At this time, all residents have repaired pipes and running water.  No further damage to the unit in question has been reported.  We are requesting this claim be closed, as all issues have been resolved. 

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My water was restored 1/4 not 1/5. On 1/3 water was still not on. I was told that the problem was at **** and my apartment was connected to the main water valve attached to ****. That was the reason my water was off. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We decided to move forward in the process even though the first apartment that they 1st assigned had too many issues to even list because the assistant manager at the time said that they have another unit being worked on right now and the knew that we would be happy with. Paid the deposit and first month's rent totaling 1,635 (includes prorated rent and deposit) and the move in date was set. However, when we inspected the apartment that we were assigned this time, it was NOTHING like the model. The quality of work was, on a scale of 1-5 with 5 being the MODEL UNIT, this unit was a 2. It's only that high because the APPLIANCES MATCHED. We decided that we did not want to move there at that point. We asked how and when we would get our 1635 back and was -told via check in the mail in 7-14 business days. This was on 10/11/2022. We still haven't received our money and when we call to inquire, we just get "it's been sent". I decided to go up there instead and I'm told about the assistant manager being fired and some other bs that's totally off the subject of my 1635. The manager told us that he will call us in 30 minutes after he does some research, and this was today 11/7/2022. That call never came. I should not have to go through all this to get what's mine. Quite frankly, this is not how business is handled and that place will not be in business long if that continues.

  

  Business Response

  Date: 11/10/2022

  PMR Companies and *** ******* ** ******** ***** sincerely apologize for the issues that Mr. ******* experienced.  We strive to ensure the highest possible customer service on a daily basis and wish to ensure that prompt action occurs when information of this nature is brought to us.  

  Property Manager, ***** ***** met with Ms. ******* on 11.9.22 and resolved her conflict. The refund amount of $1635.48 was expedited and was mailed on 11.10.22. 

  At this time, all issues have been addressed and we wish to close this complaint. 

  Customer Answer

  Date: 11/11/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
  

  ---

  
  
   
  

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/13/22 I emailed property manager ***** ******* to report a hole on the building wall of my apartment. The hole is right under the roof and next to a tree. This has allowed what I assume squirrels to use the tree to enter the hole and begin living in the ceiling above the master bedroom. Since making contact about this issue I was told someone would be here soon to fix it twice but that’s never happened. My rent has even gone up since reporting this and now the property manager won’t email me back. I have opened a maintenance request on PMR’s rentcafe website in addition to contacting the property manager directly. Would like this issue resolved before an animal dies up there or chews up a wire or something else dumb.

  

  Business Response

  Date: 07/29/2022

  On behalf of PMR Companies, we sincerely apologize for the inconvenience that our Mallard Crossing resident has incurred.  At this time, I can confirm that the exterior hole has been repaired completely and that there should be no further issues.    

• Initial Complaint

  Date:07/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 28, 2022 AND June 30, 2022 at ****** **** ***** Apartments My, as well as dozens of others', vehicle was towed from my residence for road paving and painting on two seperate occassions in the same week. One incident cost me $165 and another cost me $190 to release my vehicle from a towing service lot when it would've been more convenient to either place our vehicles into a different area of our residental parking lot instead of a location that would require us to pay for our cars back. Also, more urgent notice such as a flyer on our doors or even a knock on our doors to let us know to evacuate the specific perimeter would suffice sufficiently. An e-mail and a posting of flyers on various non-descript locations were the methods taken instead of the more urgent means of alerting residents that I have suggested above. Many residents, including myself, wish to have the amount that we had to pay to get our vehicles back to be re-imbursed on our rest for the upcoming month. None of us should have to scramble up a way to travel 20 minutes to release our vehicles when they could've at the very least been moved mere square feet from the original location to a different area of the residential lot. Nobody should've had to walk out of their own home to see their car missing over a paving and painting situation that should've been resolved before they even became tenants.

  

  Business Response

  Date: 08/19/2022

  I am writing on behalf of PMR Companies in regards to the complaint filed by our resident at ****** **** *****.  

   

  During the month of June 2022, ****** **** ***** underwent a large paving project.  As such, all residents were notified via email, with a map included, of the areas that would be paved and the need for vehicles to be moved.  Attached you will find the email that was sent.  You can also see on the same attachment that ****** ****** opened the email, but did not view the map that was attached .  In addition to the email notification, physical copies of the notice and map were placed at the entrance of every breezeway and throughout the parking lot, in the event that the email was overlooked.  All notifications clearly stated that vehicles must be moved, or towing would occur at their expense.  Staff members even knocked on doors during the project in an attempt to notify residents who failed to move.  

  Mr. ****** did not comply with any notices and ignored all notifications, thus resulting in his vehicle being towed.  At this time, we ask that this complaint be closed, as PMR Companies acted in the correct manner notifying residents 5 days ahead of time of the project and this resident did not comply.