Complaints

This profile includes complaints for River City Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  River City Properties

  2521 Pennacook Rd Louisville, KY 40214-3283

  
• 

  River City Properties

  PO Box 221769 Louisville, KY 40252-1769

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at ******* **** ******* in Mineral Wells, Texas, I signed yearly leases for the last 3 years. At the end of July, 2024, I gave my 30 days notice to vacate the rental unit at the end of a August, which was when my lease ended. I received a list of items to compete when I moved out, many of which went against the Texas Landlord Tenant Code as they were considered normal wear and tear. I hired a professional cleaner to clean my place and received pictures of her work when finished. I did not receive a list of charges against my deposit in the required 30 days of vacating the premises. When I called after approximately 40 days to check on my refund, I was given a ridiculous list of charges. The first item was a charge for taking a thermostat off the wall. This item had been replaced and moved to a different wall and maintenance left the hole where it had originally been. Then I was told that the unit was dirty when I vacated, and when I answered that it was clean, I was then told the appliances were dirty. When I said that I had pictures, the property manager threatened to hang up. I have called the corporate office several times, but they only have a number with an answering machine. Even if their complaints were true, they were required by law to give me a written list of items to be deducted from my deposit. Without a written list, they are required to return my full deposit.

  Business Response

  Date: 10/11/2024

  Resident provided written 30 day notice to vacate on August 5, 2024, but dated notice July 30.  Notice to vacate was not valid for vacating end of August, but we chose to be nice and let that charge go.  Resident did not turn in keys, but sent their children to turn in one of the two keys provided.  They were asked to walk the unit for a move out inspection upon turning in keys, but declined.  During that time is when resident is informed of all charges and provided breakdown, with the move out inspection form completed.  We have 18 images saved of the dwelling upon move out showing all from items left (personal trash bins thrown outside, landscape pavers, large screws left in walls, color markings on walls, substantial damage from multiple large sinkers installed in wall and not removed, as well as damages from the items being hung. We are unsure who did the professional cleaning, but the pictures of yellow grime left in the shelves of the refrigerator suggest you should seek a refund for those services.  The onsite manager attempted to explain when you called the office, but you kept talking over her and being incredibly rude.  You were the subject of repeat violations when residing at property due to continued failure to follow the rules.  We will adjust the charges for the resident to reflect the rent due, that was not charged, and turn this into our collection agency, who will provide all required notices for the resident of what balance they owe, in excess of their deposit.  Thank you. 

  Customer Answer

  Date: 10/14/2024

  
  Complaint: ********
  
  I am rejecting this response because: This company is well known for never returning deposits and I never really expected to get a refund, but I correctly submitted my move out notice on time and left my place clean and in good condition.  I had no (zero) violations while living in the complex.

  In my letter about moving out, I informed the management exactly when I was leaving, and they could have scheduled a move out walk through. I was unable to schecule that myself as I had been informed that I was to have no contact with the office after I informed them that I had fallen and injured myself due the unsafe condition of my driveway. The manager informed me at that time that I was not to call the office for anything, but rather, I should only allow my lawyer (which I didn't have and still don't have) contact their corporate lawyer.

  As for my child dropping off the key, my adult child (age 44) did drop off the key because I was already in the rental truck and had to have a step stool to get out and then use a walker to go into the office (due to the injuries I received falling on my driveway).

  A small note about this is the fact that they also refuse to let you know how to contact the corporate office. Even when I was told to call corporate to find out why I didn't get my deposit back, they only have a number where I had to leave a message and they never responded.

  Again, even if the damages were real (although I also have pictures and witnesses), landlords are required to provide a written list of any damages within 30 days of move out or refund the deposit.  I left my forwarding address on my move out notice, but still did not receive a list; therefore, they legally cannot keep my refund. Period! Even if the damages were real, not lies.

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 10/14/2024

  You advised onsite staff that you would be calling your attorney, and the onsite staff advised that if you would be using counsel that they are directed to not refer any issues to the companys counsel going forward.  That is customary business practice.  You advised staff that you had injured yourself on sidewalk, and the company paid to replace large sections of the sidewalk in an overabundance of caution to assure no issues going forward.  We have records of the above communication, as well as invoices for the work completed.  As well as the pictures referenced in the past response.  No, you did not provide notice to vacate properly, if you wished to not owe rent for the following month. We tried to do you a favor and apply the outstanding deposit of only $130 to the damages, items left, and improper notice to vacate (which FAR exceeded $130, but can see the attempt at doing a favor was not appreciated.  As stated, you will be receiving an itemized list of all damages and amount due outstanding.  Thank you for your time. 

  Customer Answer

  Date: 10/15/2024

  
  Complaint: ********
  
  I am rejecting this response because: When I fell and injured myself, I did not say I had an attorney. I was very specific in saying I did NOT intend to get an attorney. I just wanted my sidewalk fixed.

  Your response was to threaten to terminate my lease early or evict me, and that was the last phone call I received from you until you called to see if i was renewing my lease. After that phone conversation, the maintenance man came and took pictures of the driveway and a week later the driveway was fixed.

  You called in July to see if I was renewing my lease, and I let you know that I would not be renewing and would be out before the end of August.

  You can send a list of damages against my deposit if you want to, however, it doesn't change the Texas Landlord Tenant law that states you cannot withhold my deposit since I did not receive that list within 30 days of the end of my lease.

  Just because it's easier to let you keep a tenant's deposit than to fight you for what's legal, doesn't make it right.

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been subleasing at these apartments for over 1 year. Dealing with constant harassment from management. Was told I can not be out on the lease because the tow company they use complained about my attitude and due to that I was given less than 2 week notice to move out and have been dealing with unimaginable stress due to these factors. I paid 40$ for the application fee and then was told after they towed my vehicle in a place where no signs are posted that I cannot live here. I am a disabled veteran and have paid rent. This is not okay I would like an explanation for this and compensation.

  Business Response

  Date: 05/19/2023

  Thank you for putting on record you have subleased the residence for one year.  Per our lease, this is a serious lease violation and will result in charges as outlined in the lease.  This fact alone is reason to turn down the applicant.  Application was turned down due to vehicle being towed for not being in any marked parking space and blocking safety access.  If you were a leaseholder, you would know this dictates immediate removal of vehicle for the safety and wellbeing of the residents at the community.  The third party towing company, for the first time ever, contacted the office after you retrieved the vehicle to let staff know that you were incredibly aggressive and poorly behaved, to put things kindly.  Management will be directed to serve a 14 day notice of lease violation to vacate the premises, or the leaseholder will have the lease terminated and an eviction filed.  Thank you very much and hope all is well!