Business ProfileforTaco Bell

We went to Taco Bell on June 16th, 2024 (about 2 weeks ago). We ordered through the drive through. When we got home with our food, we realized there were 5 items missing from our order. And 1 item in there that we didn't order. We immediately called the store and spoke with the manager, Chris. He told us to just ask for him next time we were in and he would take care of us. I wasn't sure about that solution because what if he wasn't there when we stopped in. So, I emailed a complaint. I waited about a week and never heard back (except the automated reply saying someone would contact me). We did go back to the same store and again ordered food through the drive through. When we got to the window, we asked for Chris and he was there. We explained what had happened and he grabbed some book and had no record of us/our issue. So, he said, I'll just make those items for you now. Um no, we already ordered food and don't need 5 more things. A credit would have been nice but he did not offer that. Just kinda stood there. So, I said forget it, we can figure it out next time and we paid for our food and left. Then, I sent another email...got the automated reply and still waiting on a response from the first and 2nd email. Right now, I am currently on hold with the 1-800 complaint line and have been for 27 minutes. So, I'm about to hang up and really would just like to be reimbursed for the items I paid for and did not get. I would like a gift card for any location as I do not wish to go back to the one I originally did. I've seen sooooo many complaints about customer service resolving these issues that I felt this was the only way to get my money back.