71 Customer Reviews
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Review from Avila T
1 star07/29/2024
Worst experience at a restaurant. Visited 7/28/24 Our family of 6 was initially seated at a table that was dirty and covered in spilled soda on and around the booth. We had to stand for a few minutes while people mopped up and wiped the table down. Not a super big deal, but something to mention as it was missed before seating. We ordered and asked waitress about our free kids meal coupons, asked if our plates would cover them. We ordered an extra meal the veggie country sides meal to share to make one additional entree for each of the kids meal coupons. The waitress said it would be no issues, then at the end came over and said she is sorry am cannot honor it. I asked why as we not only had ordered an additional meal to accommodate the kids we had but also asked prior. She was kind about it and said she would see what could be done. Manager Jeffrey came over and was completely awful. Then gave us a military discount which was less than the coupon. Then when we asked why it said military coupon versus the actual amount. He said he was trying to be cool with us but we are making a big deal over $3? Which we really were not, we just inquired. He was super rude and when I said this was really ruining our experience he pretty much said he doesn’t care. He has to explain to his manager what he coupons off and he is tired of people coming in with multiple coupons? Then when I explained why would we lose the military discount and he said it’s one or the other. At this point we just wanted to leave, it was super embarrassing. In addition to this, no one brought us refills or to go boxes after that. We paid at our table tablet and had to go grab our own to go boxes. Super disappointing experience. Truly your company really should be embarrassed about your manager Jeffrey at the power and Ray location in Gilbert AZ!Review from John L
4 stars07/27/2024
Visit at tonawanda ny restaurant. Saturday July 27th, 2024. 4 pm. Server Antoine was pleasant and courteous. When our steaks arrived (we ordered medium) they were almost well done. When manager ( PHYLLIS) came by and asked if our order was fine ? I explained the situation. Phyllis definitely agreed that our steaks were not correct as requested. This was taken to heart and we were given new (perfectly done) steaks. We really appreciated the concern and dedication that was given. Thank you Phyllis, and thank you Texas roadhouse. See you again soon......JOHN L*******, DIANE Z******Review from Steven P
5 stars07/16/2024
Outstanding food and customer service me and my brother he ordered a porterhouse steak I order a 16 oz prime rib the primary was fantastic nice and juicy fender cut my baked potato with fantastic little too much salty but had a nice flavor and texture into it if it's only one problem I went online two days ago before I purchase the items of my steak and if it's not supposed to get a free entree on the app VIP club unfortunately they did not issue me a VIP numbers and I couldn't get the onion rings appetizer and I have to pay for it unfortunately it was good but the app did not work at all at Texas Roadhouse very disappointed on this she was not allowed to take it off the bill without a code so I spend $178 on two steaks and some drinksReview from Carol H
2 stars07/12/2024
My family loves TX Roadhouse for large family gatherings. And my husband and I eat there at least once a week. Understand, waiting for all the party to arrive before being seated. Last week my husband and I were the second (2nd) couple through the door when they opened at 3:00 pm. Told the hostess table for two. They always seat everyone in the back near the restroom when they first open. As we were walking back, my grandson called and wanted to join us. She was seating us at a two top table. I told her about one more joining us, could we be seated at the next table (4 top). She said, no and walked us back to the hostess. I told her my grandson was 5 minutes away. We are very elderly and hard to walk to the back in the first place. Love the food, but accommodations - could improve.Review from Tam C
1 star07/06/2024
We were at a family get together before moving 1,000 miles away. We asked THREE times for the music to be turned down. We even spoke with the manager as our family could not hear what each other was saing. We were told that corporate had the musicc turned to the level and that corporated wanted the music blaring! Listen up folks, your restuarant is NOT a night club. Turn the music down! The food's great, but the music is way too loud.
Texas Roadhouse Response
07/08/2024
Hi Tam, thank you so much for reaching out regarding our music level. Although we are known for our loud country music, and we do tend to turn it up when it is dance time, we do not want it to cause harm to our guests or make them feel uncomfortable. I will absolutely get in touch with the Managing Partner to make sure the volume is monitored throughout the shift being at the correct level, also, about reconsidering the kicking of the booths or other extremely loud noises.
We hope you will consider us in the future.
Review from Helen D
3 stars07/03/2024
They charged our debit card $62.76. Because they could not get our $50. Gift card to work. Then it did work. So they said they refunded the money to our debit card. It is a month now still no refund. So, the meal cost us over $100. The food was great the service was great,,but now we will never go back. We are 76 and on a fixed income. The $50. Gift card was a gift for Mother's day. We spoke to manager Glenn and manager Carley. They said it was taken care of. We are still out $62,76Texas Roadhouse Response
07/03/2024
Helen,
I'm sorry to read your review. Legendary service is a top priority for us, and we are so sorry that we let you down. We have reached out to you via e-mail and hope to hear from you soon, so that we can assist you. If you haven't received an e-mail, please reach out to Guest Relations at 502-426-9984 and reference your Guest Relations case number, GR1067739.
Thank you and we look forward to hearing from you!
Review from Austin H
1 star06/23/2024
Kyle F****, the manager of the ********* Indiana location argued with my table about remaking a horribly undercooked steak. No one asked for a discount or anything for free. He was simply arguing and making the situation difficult for no reason. Worst customer service I have ever received probably ever at a restaurant. Guy should be fired, but that won't happen and the location will stay horrible.Texas Roadhouse Response
06/26/2024
Michael,
We are so sorry to hear about your meal. We always want to provide legendary food and service to our guests, and we let you down. We would like the chance to follow up with you in the next few days. Please give our team a call at 317-588-6271.
Review from Lisa D
1 star06/14/2024
I went to kingston ny location and I slipped on a rug/mat that was soaking wet under it and I fell. I reported it. Then no.one called me after my call so.i gave a bad review on Google and then I got a message from Texas roadhouse corperate office asking me to please call them to discuss yhe incident and talk fix the complaint. So I did. I was advised by coroerate office not to call a lawyer because it complicates things. So i didnt. Then she said I should get checked out at emergency room to see my injuries. So j did that as well. Now j have a 5000 dollar hospital bill and a whole lot of stress because texas roadhouse says it's my fault I fell and that the rug wasn't where myself and 3 other people said it was not under the sinks. And she said they don't have a maintenance person in kingston location so they do every 20 min bathroom checks and texas roadhouse says the bathroom was cleaned. The reason for this post is to.let other customers m iw that texas toadhouse is not who they say they are not taking responsibility and j will not let this go. People need to know if they fall there what they will have to do.and they also refer to me and my daughter in emails Obese. If you walk in the bathroom at kingston texas roadhouse be very cautious .Texas Roadhouse Response
06/15/2024
Lisa,
Thank you for bringing this to our attention. We completely understand that this would make you feel concerned, and we take concerns like this very seriously. If you would like to speak with your Claims Adjuster, please give us a call Monday-Friday 8am-5pm EST at 1-800-839-7623.
We sincerely appreciate your feedback and how we can improve the guest experience, not just for you, but every guest.
Review from Mumit W
1 star06/10/2024
In my Bubba Dub voice TRASH. Steak was tough like I was biting into leather, The ribs had a funny taste to it. I've been to hole in the walls that serves better food. The only thing I really enjoyed was the Caesar salad. Cute women that work there though. If I was a food critic I'll give that place a 2 out of 10.Texas Roadhouse Response
06/11/2024
We are so sorry to hear about your meal, but we appreciate you bringing this to our attention. Can you please give our Guest Relations team a call at 1-800-839-7623 so we can speak with you directly? We want to make sure we are gathering as much information as possible. When calling, please reference your Guest Relations case number, GR1056569, so we can reference this review.
Thank you!
Review from Stephanie N
1 star06/08/2024
Went to Texas Roadhouse in Salisbury NC. Waiting time was like 5 minutes, great right not at all. It took 35 minutes to get rolls, then it took 50 minutes for food, but I ordered an appetizer. So finally get appetizers and only half of what we ordered after 2 hours of waiting. Very disappointing!Texas Roadhouse Response
06/09/2024
Stephanie, we are so sorry you did not completely enjoy your visit. We never want to upset our guests. If you would like to provide more details about your recent visit, please fill out our contact form: https://www.texasroadhouse.com/contact-us.
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