Sandwiches
Jimmy John'sThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
09/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Sept. 19th 2024. I placed an order with the Jimmy John's on Baxter Ave for delivery with a tip at 9:10pm. An hour passes and I never received my order. I called. The manager didn't know what happened so she sent my order out again with a doordash driver. Another hour passed, I hadn't received my order so I called back, informed the manager I would be leaving work and no longer needed the order. She told me she was going to refund me. Fast forward to today, a week later. I have no refund or credit. I call the store, the manager isnt very understanding of my situation and basically tells me there's nothing they can do about getting my money back. I had an in-store only credit. I kindly explained I have no car an in-store credit does me no good. Silence. I still haven't gotten my money returned or the credit. Ive done a lot of business with your company and I am sad and embarrassed. This is your Baxter avenue store.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.