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Business Profile

Shoes

Nice.Kicks

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    03/29/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    They will not provide a refund for a product I never received and refuse to send me carrier information for when I’m suppose to receive my product. I was told yesterday that my product was being delivered then I was asked to pay more money for a product I have no information for.

  • Initial Complaint

    03/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This business offers shoes for sale. However the price they gave me initially was not it. I was told to pay 180 to cash app ************, and I will be given a tracking number. When I didn’t receive it I made contact. Then I was told there is an additional fee of 25.00 for shipping and 50.00 for delivery. They stated this is part of the taxes. Then I would receive a tracking number. After not receiving a tracking number for the second time I made contact again. Now this time they want me to pay a 40.00 shoe tax fee and 30.00 holding fee (what ever that is). At this point I just asked for a refund which I was told then that there is no refund. After back and forth conversation about a refund and being told there is no refund. I gathered I would lose my money and not get the shoes I ordered. It wasn’t until I stated I would report them to the BBB, they stated they would refund me but at a reimbursement fee of 45%of what I paid. Which at this point I paid them 255.00.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

Baxter Ave

Louisville, KY 40204

Visit Website
(787) 236-8531

Customer Complaints Summary

2 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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