We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Toll Booth

RiverLink

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toll Booth.

Complaints

This profile includes complaints for RiverLink's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RiverLink has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • RiverLink

      204 S Floyd St Kentucky Customer Service Center Louisville, KY 40202-1208

    • RiverLink

      PO Box 436177 Louisville, KY 40253-6177

    • RiverLink

      103 Quartermaster Ct Indiana Customer Service Center Jeffersonville, IN 47130-3627

    Customer Complaints Summary

    • 608 total complaints in the last 3 years.
    • 291 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Formal Complaint Regarding Unfair Late Fees – RiverLink Toll Charges I am writing to formally dispute a late fee charge I recently received. I was sent a letter three months after my toll usage, stating that I owed a late fee. However, I never received any prior notices regarding the initial toll charge, which denied me the opportunity to pay on time and avoid penalties. As a responsible driver, I ensure my tolls are paid when properly notified. Since I never received the original invoice, I find this late fee unfair and request that it be removed. I would appreciate clarification on why there was such a delay in notification and assurance that this will not happen again in the future. Please review my case and provide a resolution as soon as possible. I look forward to your prompt response.

      Business Response

      Date: 04/07/2025

      4/7/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ ********** where agents
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was only sent one bill and it had late fees on it. I tried to call and no one answered. I think that they bill late on purpose to gain extra fees

      Business Response

      Date: 04/02/2025

      4/2/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ ********** where agents
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

      Customer Answer

      Date: 04/08/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******** 
      ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill March 12,2025 for tolls in July 2024 and August 2024. I went online to pay them but the August toll had a fine of $5. There was no explaination and I had just received the bill. I disputed this and paid what I could. They replied that my dispute was denied. There department said they mailed it. I cannot pay for what does not come to my box so I mailed a check for the toll service. They then responded 4/1/25 that I had already paid that toll but it was late and the fine was for that. That information was not included in the bill. Since the time I have engaged them in trying to figure this out, another bill with a $25 fine. Though there is no explaination for this it now appears this fine is for the fine on a toll that I already paid. When I investigated this service, I found MANY complaints against them for similiar issues. It is very apparent that this is not an efficient service.

      Business Response

      Date: 04/02/2025

      4/2/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ ********** where agents
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

      Customer Answer

      Date: 04/02/2025


      Complaint: ********
      I am at a loss with the explanations and consistency of the billing of Riverlink.  I received a bill in late March for two separate charges, July dates and August dates.  However, the August date had a $5 late fee tagged to it.  I did not feel that was appropriate as I was just seeing this bill.  I proceeded to dispute that charge and pay the July fee, which did not have any late fee, curious.  Due to the dispute, I could not pay the outstanding toll charge.  So, I wrote a check for the amount and sent it by mail.  Of course, the dispute was rejected and then the day after I received that I received another invoice with an additional $25 fee for something.  Then on 4/1/25, ******** from customer service, proceeds to tell me that the $10.08 toll fee was already paid but late at some point and the $25 fee was accessed on 3/23 which precedes me even receiving the current invoice in the mail.  Nowhere on the invoice is my previous payment even addressed and the consistency with receiving these invoices are overlapping your timelines that are not adequately accomplished by either your end or the USPS.  Either way, I have paid my toll debt when I received the invoice and apparently paid one of them twice.  The delays and inconsistency of your system, I am having, is reflected in other complaints I have read.  I want the additional payment, I have apparently made due to lack of communication, applied to whatever “late fees” you deem necessary and the remaining balance after that cleared.  At this point I have no idea what ******* is referencing, in today’s email, as that value is once again a different figure from any of the other ones.  I think the confusion and inconsistency is part of a ploy to get me and others to register with an account as ******* from customer service was quick to suggest, as the only way we can clear the “late fee”. 
      Sincerely,

      ***** ******

      Business Response

      Date: 04/02/2025

      4/2/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ ********** where agents
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I resolved an incorrect bill two years ago where a car I sold was on a tow truck. Not just was my car physically not the one driving over he bridge, but it was no longer in my name. I sent my bill of sale and they removed the charge. The same month I gave birth two years later I'm getting bills for this exact same thing. Its already been removed and customer service is rude and keeps telling me my documentation is not enough. It's literally the bill of sale and this was already removed from my account. This is abusive and a waste of my time.

      Business Response

      Date: 04/01/2025

      4/1/2025


      ****** ******** ******* ****                                                          *** ****** ****************** ***** ********* **** **** *********** ** *****



      Complaint ID: ********

      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.

      RiverLink has reached out to the customer directly to resolve this issue.

      If you have any further questions or need additional information or help, please log onto ********************* *** or contact RiverLink Customer Service at ************ ********** where agents are available to assist you Monday through Friday from 8:00am - 6:00pm.



      Regards,




      *****************   *  ************** ****************  * ***************************** ********* ******** ******* ******** ****

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I crossed the toll bridge on I-65 across the Ohio river on 12/24 and 12/29/24. Received a bill in February 2025 for $10.44 and promptly paid it. My bank states they had the check by 2/16/25, which was the due date. They didn't process the check until 2-20-25 and have applied a late fee. The next bill I received was on 03/27/25, with a $30 late fee. I called and spoke to them today and they tell me they are all legitimate fees and I was responsible for them. I disagree totally, that it takes them 2 months to bill a charge and they can't receive payments in a timely fashion. They further stated that I would owe another fee every month. So my current issue is only $30, but that will increase every month. Account #: ******** I have no problem paying the toll, but this is highway robbery literally! I don't even understand how we have toll roads on Federally funded Interstates to begin with, but I guess that's above my pay grade.

      Business Response

      Date: 04/01/2025

      4/1/2025


      ****** ******** ******* ****                                                          *** ****** ****************** ***** ********* **** **** *********** ** *****



      Complaint ID: ******** 

      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.

      RiverLink has reached out to the customer directly to resolve this issue.

      If you have any further questions or need additional information or help, please log onto  ********************* *** or contact RiverLink Customer Service at ************ ********** where agents are available to assist you Monday through Friday from 8:00am - 6:00pm.



      Regards,




      *****************   *  ************** ****************  * ***************************** ********* ******** ******* ******** ****

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      River link is trying to charge me for tolls 9 months to a year old. This is the 4th or 5th time this has happened. The first time this happen I was on auto pay and they took $300 then turned around and took another $250 which put my bank account into a negative. I could not dispute the charges since the bill had already been paid and was never able to recoup. I had the same issue with my daughters car where they tried to charger her for 9 months are more charges all at once. Now they same thing is happening to me. I have an account and have been putting money in my account whenever my balance was low and everything has been updating without any issues but a few days ago my account shows that I own $303 and the charges are over a year old. Since I do have a transponder and an account you would think that the charger over a year ago would show up the next few days but not over a year later. I keep getting told it could be because they got a new system but system issues should not be my fault. I feel this is ridiculous to say the least to try and charger for something they was 9 month to a year ago and not sure if they are duplicate charger. I find it hard to believe that for the last 6 months or so my account has been up to date and charger has been applied within a few hours and then all of the sudden change to not being up to date for over a year.

      Business Response

      Date: 03/28/2025

      3/28/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ *********) where agents 
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a fraud on my debt card and never gave them a new card. So my tolls went unpaid for 5 months. I go up to Riverlink and was told I owed $1121.97. I'm like are you sure, tolls and fees? So I pay 200 and ask for a peint out. I go home call Riverlink, they tell me it's valid, so I pay the remaining $921.97 and that was that. I start looking at the invoice and realized according to the bill with how much each penalty was I was overcharged $250.00 in fees. I call back and was told it was valid because that's what I was charged. I reiterate what's on the bill and she's like yea,yea,yea it's valid it a on the bill. I ask for someone above her then her supervisor gets on the phone and says we'll you could have appealed it but since you paid it you can't. So Im just out of 250.00 because I paid what two different associates of the company said I owed. I has to pay it or lose my registration. Or make a payment plan. I paid it, I need my car. They are thieves.. They just took my money by adding extra fees. How many other people have they done this to. As if that bridge hasn't been paid for already...

      Business Response

      Date: 03/31/2025

      3/31/2025


      ****** ******** ******* ****                                                          *** ****** ****************** ***** ********* **** **** *********** ** *****


      Complaint ID: ********

      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.

      RiverLink has reached out to the customer directly to resolve this issue.

      If you have any further questions or need additional information or help, please log onto ********************* *** or contact RiverLink Customer Service at ************ ********** where agents are available to assist you Monday through Friday from 8:00am - 6:00pm.



      Regards,




      *****************   *  ************** ****************  * ***************************** ********* ******** ******* ******** ****

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every month I have been receiving a bill from River Link for a toll in Louisville, Ky and Southern Indiana. The problem is that i have never been in that area. They send a picture of the rear of the car which is not mine and a tag plate number which is not mine either. So I would like to know how to stop them from send me a monthly bill, which I will never pay.

      Business Response

      Date: 03/25/2025

      3/25/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ ********** where agents
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

      Customer Answer

      Date: 04/01/2025


      Complaint: ********

      I am rejecting this response because:

      I have provided the River Link with pertinent  information and proof that my vehicle was not in that area, But they want more information. 

      With what I had provided is all they need, I don't why they keep brothering me.

      Sincerely,

      **** *********

      Business Response

      Date: 04/07/2025

      4/7/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ *********) where agents
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

      Customer Answer

      Date: 04/07/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********* 
      ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Business Response

      Date: 03/25/2025

      3/25/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ ********** where agents
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

      Customer Answer

      Date: 04/01/2025

       
      Complaint: ********

      I am rejecting this response because: Per statement given to Dispute Resolution Coordinator, she has tried and tried to contact you but she cannot get through.  Please contact her at *************  Doesn't understand why she has a sticker and monthly charge of $20.  She was told to pay $25.22 and it would be done. She did pay that and feels she doesn't owe anything else.

      Sincerely,

      ******** ****

      Business Response

      Date: 04/01/2025

      4/1/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ ********** where agents
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      received invoice for a toll at the beginning of february but the due date was january 31st. a $5 late fee was assessed by the time i attempted to pay my invoice. i reached out and was told the fee would be taken care of but it was never removed, i paid my balance minus the $5 late fee at the end of february after weeks of trying to have the issue addressed and last week received another invoice with an additional $25 late fee because i havent paid the initial late fee. the invoices were received after the due date and i have been in contact with them about addressing the initial late fee only to have them assess a second late fee during the dispute. ive paid everything but the late fees and have asked them to resolve this only to receive no response or a response that it will be handled only to have nothing done

      Business Response

      Date: 03/21/2025

      3/21/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ ********** where agents 
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

      Customer Answer

      Date: 03/24/2025


      Complaint: ********

      I am rejecting this response because: there was no offer to resolve the issue.  They have stated there is nothing they can do.  I have stated to them through multiple contact and dispute options that the invoice was not received in time and despite filing a dispute for the initial $5 late fee and reaching out through their various contact options they are charging me with a second late fee of an additional $25.  I have paid the toll itself, but because I chose to dispute the $5 late fee they are now penalizing me with a second late fee of 5 times the original because they weren't responsive enough in my initial dispute.

       

      I don't consider my request unreasonable, I paid the toll for which I owed the fee and would have paid a late fee if they had mailed out the notification with enough time for it to get to me and I failed to pay the toll in time.  

      Sincerely,

      ****** ******

      Business Response

      Date: 03/25/2025

      3/25/2025
      ****** ******** ******* **** *** ****** ****************** ***** ********* **** **** *********** ** ***** ********* *** ********
      On behalf of RiverLink, we sincerely apologize for the frustration our customer has experienced.
      RiverLink has reached out to the customer directly to resolve this issue.
      If you have any further questions or need additional information or help, please log onto
      ********************* *** or contact RiverLink Customer Service at ************ ********** where agents
      are available to assist you Monday through Friday from 8:00am - 6:00pm.
      Regards,
      RiverLink Customer Service Advocate Team

    RiverLink is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.