Business ProfileforHampton Appliance, Inc.

I purchased a washer and dryer set early February 2022. I recently had a problem because the washer was not spinning, completely. I reached out to the company concerning repairs and they recommended a repair service but their price for a service run was a little pricey, so I used one recommended by a friend. The end result the transmission on the washer had to be replaced, which was 295.00. I paid 650.00 for the set, so the repair would have cost all most as much as the washer. I opted to buy a new washer. I couldn't locate my receipt, therefore I didn't reach back out to Hampton"s because my initial experience wasn't that favorable. Consumers understand that they are taking a risk purchasing used appliances and the business has no idea of the appliances life expectancy. However, there is a problem when you have a major occurrence with the appliance within in a year of purchase. I feel that is money that has been wasted. I will take some responsibility because I couldn't locate the receipt but I'm sure of the time-line because I was waiting to return to work and that was early February, 2022. I understand that they can't make any guarantees but I do feel compensation is warranted if the appliances needs major repairs within a years time. I had no desire to reach back out to the business because as I stated I wasn't satisfied with my initial service. I've learned to do the research before a purchase instead of after. Thry had some reviews that weren't very favorable and now I understand why.