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Business Profile

Wholesale Lighting Fixtures

wallplates.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Lighting Fixtures.

Complaints

This profile includes complaints for wallplates.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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wallplates.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a online purchase totaling $67.45 to a ***** **** llc. I contacted them and explained I did not receive any of the items. I did however speak with 2 ********* and the items could have possibly been stolen from my porch. My ******** did call police and was instructed to take pictures next time. I explained my circumstances, and this company ref**es to contact me, and/or refund funds anymore.

      Business Response

      Date: 09/22/2022

      C**tomer has stated that they did not receive a shipment but that a ******** observed someone stealing packages from their porch the day that the package was delivered.

      We have been in communication with the customer and have offered to resend the plates if the c**tomer filed a report with the ** ****** ******* or a police report.   This is a simple process that would not take more than a few minutes at *****com, less time than the customer has spent filing this report or the dispute with the credit card company.    The ** ****** ******* should be aware of any theft of packages that occur.

      In response to our request for the report the customer told ** to "do it ourselves" via email message.

      For some reason the customer does not want to report this to the *****com which does raise red flags.  They have filled out basically the same information with ****** and now the BBB.

      At this time the customer has disputed the charge with ****** and as we have told the customer, we cannot take any further action on the order while there is an activate case in the ****** system.

      We have responded to customer enquires and also the ****** enquiry made by the customer.

      Again, we offered to send replacements but would need the cooperation of the customer.

    wallplates.com is NOT a BBB Accredited Business.

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