ComplaintsforGE Appliances

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In late July, early August, our 10-month-old refrigerator/freezer broke. We scheduled multiple, day long appointments to have it fixed. Multiple due to installers not showing up when scheduled and ultimately, when they did show up, the unit was deemed irreparable. At that time, we had already been without a working unit for approximately 4 weeks. We were offered a new unit, to replace the old that was comparable however, the original unit design we purchased would not be available until mid-October. This comparable unit is anything but comparable. It is a downgrade in every sense of the word. It is only comparable in cubic footage. The new unit arrived on 9/24/2024 however, once installation began, it was noticed that the handles were missing. We were told that they would be picked up at a local warehouse and delivered on the following Monday, 9/30. They did not arrive. We called, they said that it was rescheduled for Wednesday, 10/2. We were not notified of this prior. Wednesday comes, no handles. We have spent countless hours and days on the phone and taking time off of work to accommodate appointments that never occur and promises never kept. My last conversation, lasted 1.5 hours with no resolution in sight. Handles were, in fact, NEVER ordered and they are on backorder now until November. They offered to call me back in 1-2 business days after they call around to see if any local installers have the backordered handles. Our time spent taking days off and speaking on the phone has far surpassed the dollar amount of this unit at this point. I would like my original style refrigerator/freezer back and I would like it delivered on a Saturday so that I can avoid missing anymore work. There are so many small instances that I have not even mentioned in this comedy of errors with this inept company, I just couldn't fit in everything under 3000 characters.

  

  Business response

  10/07/2024

  Thank you for the opportunity to review Complaint ID# ******** 10/3/24.
  
  I spoke with the consumer on 10/7/24 and agreed to process another exchange with her original refrigerator model# due to the current unit missing handles that are on backorder.                     
  
  GE Consumer Relations

  Customer response

  10/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am currently awaiting a follow up from GE to this resolution. I was informed that I would hear back from them Wednesday with a final update on our agreed upon resolution. 
  
  Sincerely,
  
  ******* *********

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a $3,000 refrigerator less than a year ago. The refrigerator went out therefore it is still under warranty. It took many many calls to get their contracted repairman here to look it. The gentleman came last Tuesday September 24th and said it was the compressor and someone will be back in a couple of days to replace it. Never heard from them again… I continue calling GE however they keep telling me they will contact the contractor obviously with no avail.. I called GE Tuesday morning and customer relations told me she would have my case manager contact me within 24hrs, I have heard nothing!! We are a family of 8 and have not had a major appliance in our home for almost 3 weeks!!! This is NOT GOOD CUSTOMER SERVICE ON AN APPLIANCE I SPENT SO MUCH MONEY ON!! I honestly can’t tell you how you the numerous attempts I have called GE to resolve my issue!!

  

  Business response

  10/04/2024

  Thank you for the opportunity to review complaint id#******** dated 2/13/2023

  Consumers unit is being replaced under the one-year manufacturer warranty. Replacement order has been processed.
  
  Please contact me if you have any additional questions regarding this matter.

  Customer response

  10/07/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I would really like this to stay open until I actually receive the new refrigerator as promised. 
  Due to dealing with them for 3 weeks now with so many attempts and promises to getting my refrigerator fixed to no avail. 
  I’m a family of 8 and have been without a major appliance in my home. 
  I have been out so much money having to feed kids fast food along with loosing every bit of food. They only gave me $225.00. I gave the ample time to make it right and feel I was very patient. 
  
  
  Sincerely,
  
  ******** ***

   

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The new GE dryer has not worked properly since we purchased it as there is an issue with it heating up. A technician has been sent to repair the dryer approximately 6 times to date with various parts continuing to be changed out; however, it still does not function properly. The technician was here today and made the repairs mandated by GE, however, it still did not work. The technician went above and beyond and change another part (coils he had on his truck) as it was the next recommendation by the GE engineer he spoke with while here. This also did not work, so now the GE engineer is saying we should try and replace the motor. They do not know why the dryer is not functioning properly and continue to change out part after part rather than replacing it. This has created an undue hardship on my family of five (5) as drying cylces take 4 to 5 times for one (1) regular load of laundry, which also has increased our utility costs. After several failed repair attempts I made multipe requests to repalce the dryer with a new one, however, GE does not respond although I do see my requests documented on the GE site. Now, I would like a refund to purchase a new dryer. As stated, we have also experienced extra utility costs and the inconvenience of making time for unsuccessful repair attempts. Please help us to remedy this situation.

  

  Business response

  10/07/2024

  Thank you for the opportunity to review complaint id#******** dated 10/03/2024.
  Consumer has been contacted. We are replacing the unit. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

• Initial Complaint

  10/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  GE email service thread - *********************** Serial # - ******** Model - *********** GE dishwasher installed 6-25-24 without running water as water valves needed replacing. Plumber changed valves and turned on water week of 7-28-24 and noticed water leaking from appliance discharge hose. Contacted GE repair same day and made appt for repair 7-16-24. Repairman never showed and when called he said he doesn’t replace hoses and to contact GE for replacement. Contacted GE repair and they said on 7-16-24 they don’t have repair person in area and would issue a buyback refund. Sent photo of proof of purchase and appliance model and serial number on 7-17-24. On 7-24-24 GE said refund check would be sent for $659.40. Email from GE on 7-31-24 said they were suspending case. On August 7, 2024 GE said original refund amount was rejected but would issue refund for $659.40. August 9, 2024 email from GE said refund check was issued and we would receive in 7-10 days. Email sent 8-21-24 that we had not received check. Received email from GE stating check was sent to our home and not PO Box that was on file. Email sent back 8-26-24 that check was not yet received after giving them our P.O. Box again. Email sent again 9-9-24 and 9-16-24 that we had not yet received refund. Email received from GE on 9-18-24 from Jairus that they needed to check to see where check was and if it was cashed. Contacted GE again 9-25-24 and 10-2-24 that we were again waiting and following up why we have not received check from GE for appliance buy back as promised on 7-22-24.

  

  Business response

  10/10/2024

  Thank you for the opportunity to review complaint id#******** dated 10/2/2024

  Please be advised that a stop payment has been issued to original check and a new check has been processed. Consumer should receive it within 7-10 business days.
  
  Please contact me if you have any additional questions regarding this matter.

  Customer response

  10/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  10/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have had a service call in with bodewell for under warranty GE brand washer since August 1. On august 1st the repair personnel ordered parts for my washer . The schedule to repair was then pushed off until August 26th. Since then the company has called three times and moved the date to receive parts and complete repairs. It is now October 1st and i still have not received parts or had my repair done . Once i received a call that all parts were received and were sent to be shipped i was told multiple times there would be notes added to expidite shipping . i called back they said the parts were released and would take 5-7 business days. the parts were under warranty with GE . as soon as my parts arrive i want an immediate repair appointment with no charge due to the miscommunication timeline and the inconvenience of now over two months without a washer with parts under warranty .

  

  Business response

  10/02/2024

  Date: 10/2/2024

   

  Will call consumer discuss refund or no charge repair. 

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 48” refrigerator for $10,000 on 2/17/2022. The unit has stopped working many times, and I have called for their service more than 4 times. The last time, which was 9/25/2024, the service man came out and said that he could not repair it. I reached out to their customer service and they denied the replacement, and said that I have been put on the waitlist for parts but that they couldn’t tell me when it would be shipped as the parts are not even made yet. The refrigerator is not working, and they cannot tell me when it will be fixed. It has been out of service more than 45 days in total, and I believe that this qualifies as a lemon.

  

  Business response

  10/02/2024

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has experienced with their appliance.

  The consumer relations department has reached out to the consumer and offered an exchange for a brand new unit.  He is aware that the replacement unit is currently on backorder.  We will continue to keep him updated on the backorder status.  

   

  Customer response

  10/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a brand new GE Cafe dishwasher, one of the PRIMARY reasons we spent $1000 was because of the WARRANTY GE provides and promises. It has not ever really worked, but I tried to give it the benefit of the doubt, finally called and shared the problem. They sent a tech out and we were told to change soap type, run hot water prior to running the dishwasher and don't overload. They left, we tried those suggestions (half knowing this was not the issue) and of course this did not work. Waited another 2 weeks for the same guy to come out. This time he said he coudn't isolate the problem but let's order parts (meaning they considered it repaireable) and try that. 2 weeks later they are back for a 3rd time, spent over 3 hours at our house, and guess what. Still doesn't work. BUT GE WONT JUST REPLACE OUR MACHINE, they said it is up to the technician to determine if it is "repairable" or not, and so therefor, they are sending a tech out for a 4th time, to try and "isolate" the problem. As a business owner who honors our warranties for our customers NO MATTER WHAT. this is so frusterating and we will never ever buy GE again.

  

  Business response

  10/02/2024

  Thank you for the opportunity to review complaint id#******** dated 10/01/2024. 
  Consumer’s replacement has been ordered. Please allow 7-10 business days for the unit to deliver. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made an appointment with GE to have my dryer which is 2 years old and no longer under warranty serviced because it’s not drying my clothes and I’m having to run each load twice. The repairman called me today when he was on his way and when I explained the problem the first thing he said was but you’re no longer under warranty correct? I told him that was correct. He wanted to know why my husband didn’t clean the vent!!! He came into my home…turned the dryer on for 2 minutes…opened the door and put his hand inside…said it’s hot so it’s not the dryer it’s the vent. He never pulled dryer out to check vent. He went outside…told me vent was on the roof and he couldn’t clean….charged me and left. He said if it wasn’t the vent he would come out for no service charge but just parts and labor and fix it. My condo association said vent not in roof….dryer vent is cleaned from in house. Called GE….1st person said he was wrong, he could have cleaned it in either place, 2nd person said he was just here to troubleshoot but did nothing to tell anyone else what to do. Besides while under warranty he replaced a part on my washer. So I feel they are trying to take advantage of me because I am a senior citizen and now have to pay out of pocket. She offered to send someone else out for another service charge plus labor!!! No one there including the repairman seemed to know what they were doing.

  

  Business response

  10/07/2024

  Thank you for the opportunity to review Complaint ID# ******** dated 10/1/24.
  
  I called and spoke with the consumer on 10/7/24 to discuss their complaint.
  
  ******* ******* 

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a home on April 24, 2024 and purchased a laundry package from GE with our home. Our builder (******) purchased the brand new set on our behalf. Since we moved, our dryer has not worked properly. It has taken a minimum of 2.5 hours to dry a small load of clothes, despite the dryer cycle indicating that it should take 40 minutes. Some loads of clothes take up to 4 hours to dry. We submitted our first repair request on May 5th. GE has came out 6 times & have failed to replace the dryer. They have changed out all parts of the dryer and keep telling us that we have a venting issue and the vent is blocked by a bird. We paid $400 for a company to clean and clear the vent. There was nothing blocking the vent. After the vent was cleared the issues continued. GE technicians have never stayed to watch a load of clothes dry to know that the dryer isn’t drying the clothes properly. GE is refusing to replace the dryer although they’ve replaced several parts, the vents have been cleared and the dryer is still taking 2.5-4 hours to dry a small load of clothes. We purchased a branch new dryer that has not worked properly since the day we moved into our new build home. I’ve sent GE several photos of the vent cleaning service we had, and videos of the damp clothes after a 90 minute timed dry cycle (which is the longest dryer cycle the dryer offers) as well as videos of our vents being cleaned. GE refuses to honor our warranty & replace the dryer that we haven’t had for 6 months. This is completely unfair and predatory as we’ve spend $1000+ on a dryer that doesn’t work, $400 to have vents cleaned when nothing was blocking the vent, and the warranty is not being honored. GE promised to send another senior technician out but refused to do so. Our dryer model is the GE Profile Energy Star 7.4 CU ft Capacity Aluminzed Alloy Drum Electric Dryer with Sanitize Cycle and Sensor Dry. I have videos to provide. Please contact me and I will send all the videos I have by email.

  

  Business response

  10/01/2024

  Thank you for the opportunity to review complaint id#******** dated 10/01/2024

  Consumer has advised me that the unit is now working properly.
  
  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  10/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchased double wall oven from GE on 3/12/21. Lower oven stopped working in May 2023. Because it was outside of warranty window, we paid Appliance Village (AP) to service it. This is the company that we purchased the oven through and the only one that will service GE appliances in my area. I will attach the service invoices that occurred. From May 2023 until June 2024 we got the runaround from GE- had the motherboard replaced twice, multiple calls, attempted to order a harness (both AP and myself) but the part would be on back order or canceled without any communication from GE about why. I spent hours dealing with this through AP and then later directly with GE and entire time I only had a partially operational oven. Because I couldn’t get the harness part (GE stating it on back order with no timeframe on when it would be available) and so much time passing without a functioning oven, I settled with GE on a price to replace the entire unit. I have in writing via email from GE (will attach copy) “ Your cost $1,402.26 does include tax, delivery, install, and haul away the current unit.”. I called to finalize this and the total of $1401.51 was paid through their service department on 9/15/24. I was told the unit would be available in 5-7 business days. I’m unsure why the total was slightly less than the emailed total given because the transaction happened over the phone. On 9/24/24, I was contacted by company that was supposed to deliver and install oven. They told me they couldn’t disconnect/install unit due to MN state electrical codes and told me to contact GE. I called, GE told me that I would need to pay an additional $500 to have a different company (AP) perform the service. This is not what I was quoted. They gave me a price, I paid it and now they are demanding more money to perform the service I was promised. They knew through all our communications that AP was the only contracted company in my area that can perform this. I should not have to pay extra fee.

  

  Business response

  10/02/2024

  Date: 10/2/2024

   

  Called consumer left vm and office number to discuss refund. 

  Customer response

  10/06/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  They called and left voicemail on 10/2 and 10/3. I work 12 hour overnight shifts. I called twice on 10/4 to discuss. The voicemail cuts off so unable to leave more than 3 second message so unsure if they are getting it but I have yet to speak to someone. I still don’t have a functioning oven.
  
  Sincerely,
  
  ****** *******

  

  Business response

  10/07/2024

  Date: 10/07/2024 

   

  Talked to consumer we will try to fix range if not do  a prorated buyback.

   

  She is good with this. 

  ***** *****

  Customer response

  10/13/2024

  
  Complaint: ********
  
  I am rejecting this response because: I appreciate that we are working towards a resolution but I am not comfortable closing this case until I actually receive this harness piece. I have been told by the company before that I will receive this part only to have it canceled with no explanation. I would like to keep this open until there is actually progress made towards my oven working (meaning I either physically receive the harness part or physically receive a prorated, installed, working oven.)
  
  Sincerely,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩