ComplaintsforGE Appliances

• Initial Complaint

  08/19/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a GE Refrigerator from **** ***** on August 31, 2020 with an expected delivery date of September 12, 2020. Called several times until they delivered this refrigerator on January 31, 2021... The ice machine in the refrigerator stopped working and I called GE Cares ....They don't!!! They said they would send out a technician to look and repair the unit....Still waiting for the technician or a return phone call telling me when or if they will send someone out.... I have called the GE Cares number only to be put on the waiting calls.... Went on line to schedule a repair appointment...only to receive a message that there are no repair company's in my area....told to call GE CARES... OVER AND OVER NO ONE ANSWERS THE PHONE ....

  

  Business response

  08/25/2021

  Thank you for the opportunity to review complaint id#******** dated 08/23/2021.
  At this time we have been unable to locate service for the consumer, we have offered a replacement for their unit.
  Please contact me if you have any additional questions regarding this matter.
  

  Customer response

  08/26/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** * *********
  
  

  ---

  Customer response

  09/20/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Better Business Bureau Good Monday Morning:

  It is a sad day that I have to ask the BBB to reopen a claim against such a large corporation...Please read the following summary of events.

   

  I would ask BBB to consider this reopening as a BAD FAITH Claim as well as a DECEPTIVE PRACTICE Request along with the original defective refrigerator complaint.

   

  E-Mail Correspondences.

   

  ******* Good Monday Morning:

  As I have not received any communications back from GE AND that I waited all day Friday (loss of pay for the day) for the refrigerator to be delivered.... I will now ask that the Consumer Protection Office REOPEN this case only this time I will ask that it includes a BAD FAITH Claim as well as Deceptive Practices...Promising delivery of goods and then not following through on the agreement...

  *** ** *******

  ***** *** ****

  ** ********** ***** ** ************************ * ************************* ****** ******* **** ****** ********* *** **** ** ***** ** ****

  As our communication indicate, today was to be ****** was to deliver the new / replacement refrigerator...

  I have taken a day off from work in order to help facilitate the transfer of foods from one refrigerator to another, HOWEVER, I have not received a confirmation or phone call from ****** with the expected time of this delivery....

  As I have stated earlier in my E-Mails....This appears to be another delay, I hope I am wrong....

  PLEASE Follow up to see if and or what time ****** will be here to deliver the unit!

  Thank You.

  *** ** *******

  ***** *** ****

  
  
  Regards,
  
  ****** * *********

  

  Business response

  09/22/2021

  Thank you for the opportunity to review complaint id#******** dated 09/20/2021.
  Consumer’s new replacement has been ordered. They will receive a new delivery date as soon as the delivery team has the unit.
  Please contact me if you have any additional questions regarding this matter.
  
  

  Customer response

  10/08/2021

  [First, Thank you for following up on this delivered replacement refrigerator.Second, ****** called the night before and explained that their delivery would be on Friday.... Third, The crew that came with this delivery was the same crew that came on that Sunday....They removed the defective unit and brought in the new unit.... AT PRESENT, this new unit appears to be working....but it is still early....I submitted the new refrigerator's warranty card and as we talked before, the warranty period for this new unit began on Friday October 1, 2021...I only hope that I do not have any problems with this unit because I will not be able to go through all of this ** a second time.Again, Thank you for all your help during this VERY trying and frustrating time]

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** * *********  

  
  

• Initial Complaint

  08/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  During construction of our new home we ordered 5 Cafe Appliances in December 2020. The main reason we choose Cafe was the attractive rebate offer ($2000 for 5 appliances). We were told April 2021, then we were told back order was pushed further out. I called & spoke with a Rep to make sure they would honor the rebate program, I was told they would honor due to the fact its out of our control on back order. We moved into our home June 2020, some appliances were installed, finally recieved the refrigerator in August 2020. However have not been able to get our rebate processed. I have called several times, told different things & our status changes from under review to denied several times. The range top was installed before we moved in, no paperwork was left not even the instruction manual or warranty card. I have sent photos of the unit as proof we cant view serial # , included invoices, GE will not honor our rebate! We have been deceived & cannot get a supervisor on the phone.

  

  Business response

  08/19/2021

  Thank you for the opportunity to review Complaint ID# ******** dated 8/18/21.
  
  We have sent the consumer’s rebate complaint to our rebate escalation team for review. 
  
  **** ******

• Initial Complaint

  08/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My name is ***** ***** I purchased a GE profile microwave/oven wall unit in December 2020 from *****. The microwave oven is now rusting inside. I have contacted GE and was put on a 2 hour hold. I was also told the warranty does not cover rust. I was told to get a paste to scrub out the rust in my microwave. This microwave/oven wall unit is less than 1 year old. My phone number is ************* Case # ********.

  

  Business response

  09/01/2021

  Spoke to consumer.

  This issue the consumer is having is not an uncommon issue.  There is a cleaning product that must be used on this product.

  Customer response

  09/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  
  ***** ****

  I was contacted by GE and advised that this is a common issue with consumers in the part of Florida in which I reside. I was advised to purchase the *** ******* ointment to fix the problem and that nothing else was needed to be done. This is unacceptable. GE should have a disclaimer revealing that consumers in certain areas of the United Stated will have this issue. I advised GE that if I had known this, it would have affected my decision on whether or not I wanted to spend nearly $4000.00 on an Applicance. This omission of this "common issue" is not acceptable at this or any other price point. I should not have to use a chemical agent in my microwave oven to clean it. In other words simple non abrasive soap and water are pointless. I do not know what the outcome would be should I purchase and use what GE is recommending. It it not in the appliance care instructions.  Will the heat generated from the microwave void the warranty? Will I taste it in my food. Will my family and I get sick? The least GE could do is offer a refund or replace the product. I feel this is just and fair especially since GE failed to admit this flaw in this appliance. I have not even have this a full year. I requested that the case not be closed by GE and sent to another case manager.

  Thank you,

  ** ***** ****

   

   

  

  Business response

  09/02/2021

  I left this consumer a voice mail today.  thanks  

  Customer response

  09/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  
  ***** ****

   

  I just talked to **** at GE. Nothing has been resolved. After spending almost $4000. I was told to simply get the cleaning product and that was it. I will be considering legal action. Is there anything else that the BBB can do?

  

  Business response

  09/09/2021

  I have reviewed the consumer's latest comment and we stand by our decision.   We will not agree to exchange this oven for surface rust (which can happen in Florida) which he can easily be removed.  A new unit would be the same. thanks 

  Customer response

  09/09/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  As I explained to ****. This should be not the case. Nothing in the intruction manual mentions that the unit can rust in certain parts of the United States. I do not have a problem buying the cleaner. I feel like after having this for less that a year and than getting the rust the consumer should be warned. I would have never brought this if I knew it was prone to a rusting issue. It's clear to me that GE does not care about customer satisfaction. I am considering taking legal action to help others avoid purchasing a sub standard unit.

  
  Regards,
  
  ***** ****

• Initial Complaint

  08/18/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered this fridge in September 2020 and it still hasn’t been delivered. Every week shipment is delayed another week with no realistic timeline of when I will receive this product.

  

  Business response

  08/19/2021

  Thank you for the opportunity to review complaint ID: ********

  I am sorry to hear the issues they've had with the delay of their appliance order.  

  I just left a voicemail asking for the specifics of the order: order date, place of purchase, order number and model number

  I would be happy to look into the status of their order and get back to them with the best update I can provide. 

  Please contact me if you have any further questions or concerns. 

   

• Initial Complaint

  08/18/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Cafe slide in induction range (***********) on 12/8/2020. It was delivered on 4/30/2021. The convection oven did not work from the outset. Two repair visits and several parts later it still does not work as of 8/18/2021. The dealer wants to order more parts and schedule another repair, which may take several more weeks or more and may or may not be successful. I tried to call GE Customer Relations to discuss warranty issues and my situation. After a couple of hours on hold, I had to give up. It has been very difficult and frustrating ( and quite impossible so far) trying to communicate with GE and get anything resolved. I think GE should start my warranty from when the range actually starts working (rather than from when it was delivered in non-working condition), or replace with a new working model.

  

  Business response

  08/25/2021

  I have agreed to replace this consumer's range. 

  Customer response

  08/26/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be very satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
  

  ---

  
  
   
  

• Initial Complaint

  08/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought a refrigerator Haier, last October, immediately we had issues with the vegetable bins freezing all the food in them, repair man came out, said he repaired it with duct tape, I was taken back by that, but whatever, I'm disabled and he eventually got here, nope the vegetable bins are freezing again, so he comes back, 2nd time, has to order part, 3rd time comes back replaces part leaves within a week refrigerator isn't cooling, I've already lost food in the freezer bins, now the refrigerator, so it cools then it doesn't, I'm losing more food. Called the company, no they don't cover food loss, I told them I'd like my money back the refrigerator has not worked since we got it. I am exhausted dealing with this company and the sales company. It is a brand new refrigerator, who has these problems with a brand new refrigerator $1800.00, I'm disabled and I don't have that kind of money to spend buying a broken refrigerator. This is the 4th repair call. Documents available.

  

  Business response

  08/27/2021

  Thank you for the opportunity to review complaint id#******** dated 08/18/2021.
  Consumer has service scheduled for 8/27/2021. We will follow up after service for next steps.
  Please contact me if you have any additional questions regarding this matter.
  

• Initial Complaint

  08/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased new laundry set *********** and *********** on 5/4/2021. The machines were delivered on 5/7/2021 and were professional installed by delivery team. The machines worked. On 7/22/2021 the washing machine stopped mid-cycle and displayed an E2 error. I contacted GE and set up an appointment for service case ********* , however the technician never showed. GE said by email that the technician is not responding to them either. GE said they would move to replace the appliances as consumer relations case ********. It is now 8/18/2021 and nobody from GE will give me information about when this will happen. At this point I don’t want these appliances at all, they’re garbage, I want my money back for this purchase.

  

  Business response

  08/19/2021

  Thank you for the opportunity to review complaint ID: ********. 

  I am sorry to hear of the issues this consumer has experienced with his GE washer as well as the frustrations with the servicer. 

  I've confirmed a service appointment with GE factory service this Saturday from 8-5 with a request for AM service if possible. 

  He has accepted this as a fair resolution to his complaint. 

  Please contact me if you have any further questions or concerns. 

• Initial Complaint

  08/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Good Evening, I started service for my GE dryer on June 2nd and cant seem to get things resolved. After finally getting a new dryer sent it was also defective. I;ve waited on the phone for hours on hold while never speaking to a service rep. I did finally get a call back and when I started to explain my situation I was "disconnected". I'd just like the dryer replaced and someone to actually speak with about the issue. Its been a nightmare. The washer/dryer are a stackable unit and one plugs into the other so I cant just buy a dryer on my own. I'd like it to be replaced with a similar washer/dryer stack or the money just refunded so I can find someone to purchase a new set from. I'll gladly give them the current units back. I'm not looking for anything free just a resolution to a warrantied.

  

  Business response

  08/20/2021

  GE consumer relations has agreed to replace this consumer's dryer.  thanks 

• Initial Complaint

  08/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought portable air conditioner Feb 21st, 2021. Stopped blowing cold air last week. All in home required maintenance has been followed. Unit has 1 year product warranty. GE has informed me via email that I have to purchase another GE product in order to get a refund of the broken unit. I have issues and question the legality that a consumer must buy the same brand in order for a warranty reimbursement to be honored. This is consumer entrapment. I should be able to purchase a replacement product brand of my choice.

  

  Business response

  09/01/2021

  Left message for consumer.

  Customer response

  09/05/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  
  ******* *****

• Initial Complaint

  08/18/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On July 26th, 2021 I had a service tech repair my range hood being my GE appliances are under 3 year warranty. The man had a window from 1pm to 5pm. He showed up late well after 5pm. He ordered water filters for my fridge said they should be delivered in a few days like the range hood. I paid for the water filters with my **** debit card. My bank shows GE Haier $127.33. It is now August 17th 2021 and I have no water filters. I left a message with the GE tech his name is **** *** ******** asked him where mare my water filters? I have his card that he wrote on it that I paid for the water filters and he didn't return my call. I was not given a order number. I have been calling GE for days getting the run around and can't get through to customer relations. I am placed on hold for hours with no call back. I start calling from 8am to 5pm. All I want is my water filters or a refund! Please help! I am legally blind. No accesability help from GE I have found. Thank you

  

  Business response

  08/18/2021

  Thank you for the opportunity to review complaint id#******** dated 08/18/2021.
  Consumer's part has been reordered and should arrive in 3-5 business days. 
  Please contact me if you have any additional questions regarding this matter.
  

  Customer response

  08/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
  

  ---

  
  
   
  

  Customer response

  08/23/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [This is ****** ****** again. I am sorry to bother you again but I must reopen the case and this time it is because I got the water filters but they are the wrong ones. They sent me XWFE  and I need XWF PLEASE SEE THEY FIX THIS ASAP!  I have waited a long time for these filters that I paid in advance for.]
  
  Regards,
  
  ****** ******

  

  Business response

  08/24/2021

  Thank you for the opportunity to review complaint id#******** dated 08/24/2021.
  The part XWF has transitioned to XWFE. The part XWFE should work if XWF was the filter number needed for her refrigerator.
  Please contact me if you have any additional questions regarding this matter.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩