ComplaintsforKnox Budget Car Sales

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase the vehicle 06/10 on the same day I called and emailed about some issues the car has. They stated they would repair it . I drove over an hour twice to have it repair and it still not fix but they want a 500 downpayment on 06/28. I’ve called and ask if that can be waived so I can get the vehicle service in Louisville and actually get it repaired and salesman and general manager keep saying would call back and can’t get no call back .

  Business response

  07/08/2024

  To Whom It May Concern: 

  This is written In response to *** ******* complaint to the BBB about her purchase from **** ****** *** ******  This matter has been solved between both parties. *** ******* concern about the headlight was a simple bulb replacement, and the noise she was concerned about being a wheel bearing was just a very simple adjustment.  Her main reason for being upset was that she requested that we do a complete brake job approximately 10 days after sale, and replace a windshield that had a small chip in the corner.  We did inspect her brakes at over 70% life remaining and the windshield chip appeared to be a rock chip post sale.  *** ***** completely understood that she bought a preowned vehicle and that Dealers simply can't replace any part you want for free just because you ask.  If any other information is needed feel free to reach out.

  Thanks, 

  **** ********

  General Manager

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/1/23 i purchased a 2020 Chevy trax with 28866 miles on it. i had asked for an electronic key as the key i was given was a dup key. on the way home from dealership i contacted ***** *salesman) to inform check engine light came on. didnt drive it 7/2; 7/3 drove to work, didnt drive it 7/4; 7/5 went to go to work and car didnt start. i had contacted ***** on 7/3 to inform engine overheating msg & engine loosing power, tire low, when he supposedly checked the tires. on 7/13 ***** switched and gave me the loaner car. i was told it was taken to dealer and it was the water pump. i got the trax back on 7/20, drove it 2 days and it didnt start again. i suggested it was something to do with the security system. on 7/24 i was informed i owed them $3000 due to a lein on the vehicle i traded in my 2010 mits endeavor. I apologized and informed i 4got about the loan as it comes out of my check automatically. I asked why i owed them $3000 when i only owe $900 on the loan. asked why cant they just pay off the loan and apply $2100 for down pmt on the car. from then on i was treated like a bill collector. i requested to s/w gen mgr and **** ******. i informed them i cannot pay $600 per month for a car i cannot drive.

  Business response

  12/06/2023

  To Whom It May Concern:

  In response to ******* ******* complaint to the BBB.  *** ***** is a previous customer of Knox Budget Car Sales that purchased another vehicle from us approximately 6 months ago.  I have spoken with her multiple times on trying to help assist her problem with the Chevrolet Trax.  This is a 2020 model vehicle with on 28866 miles on it.  A vehicle that is covered under General Motors 5yr/60k mile factory warranty and possibly the 3yr/36k warranty depending on the in service date.  I told *** ***** that the best first option would be to take it to a Chevrolet Dealer, the actual manufacturer of the vehicle.  They have certified technicians to work on her vehicle without voiding any of her existing factory warranties from Chevrolet.  *** ***** has cussed me on several occasions, apologized, then cussed me again. I understand car problems are stressful, but the vehicle needs to be taken to a Chevrolet Dealership Service Department and for an unknown reason she has refused to do so.  I cannot force her 6 months later to take her car somewhere that she does not want to for service.  That is the number one best solution to getting whatever is going on with her 28k mile car fixed.. As far as the other issue with her trade in, yes, *** ***** traded in a vehicle she represented to Knox Budget as free and clear from any liens.  Only for us to find out that the vehicle had a personal lien on it from Ms. Brown.  She did "apologize" however 6months later has not attempted to pay any money whatsoever to make that "mistake" right and assumes it is ok for us as the Dealer lose that money.  If she would take her car to a Chevrolet Dealership, I'm sure they can very easily diagnose the problem and fix her very nice car that she DOES still drive and has for the past 6months.

  **** ********

• Initial Complaint

  07/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have purchased a car with this company. This company pulled my credit report multiply times to seek approval on a purchase for a car. I provided them with full disclosure of my identification and financial responsibility. After several hours being there, they told me I was approved for a car and had me sign multiple documents without full understanding or disclosure. They told me it was routine documents to get the keys to finalize the contract. The company demanded 500 dollars down although my approval stated zero down. They told me that I needed to obtain insurance before getting the keys. After paying for insurance, I returned to the company and they provided me the keys and the car. Two weeks later, I received a text message that the bank will not fund the car and I needed to return the car. This did not make since. The dealership refused to provide me information regarding the situation. I called the bank who told me I was approved but there was a discrepancy on reported income and I needed to speak to the dealer. I called the dealership and spoke with the owner and financial director who was very aggressive and screaming on the phone threatening to call the police if I did not return the car. I asked for copies of my full application, credit report and files. he only sent me a form that I signed that states I will owe restocking fee, miles, per day payment of car if the funding is not approved. I still had questions because I was informed that I was fully approved and was also provided information to switch over title and tags. He did inform me that I would not have to pay that if I returned the car. However, I am out of $385.00 for insurance of a car as well as gas that I put in car. When I had ** ****** call and also speak with him to obtain resolution, he taunted at her and screamed and yelled. I am seeking for a copy of my entire files and removal of all inquiries from credit report and reimbursement of insurance. i am concerned this company is fraud.

  Business response

  07/13/2022

  To Whom It May Concern,

  Mr. ****** came to Knox Budget Car Sales in search for a newer vehicle.  He also asked the Dealer to help assist him in acquiring bank financing so that he could do so. Mr. ****** filled out a preapproval credit application with his personal information, along with his living and employment conditions followed by his income.  Unfortunately, Mr. ****** did not list his child support garnishment on the original application in the section where it asked for "garnishments and/or child support from current employee pay".  After obtaining his preapproval the contracts were prepared and sent over to underwriting at the bank for final review to finalize his loan.  It was at that point that the underwriter on the loan noticed that Mr. ****** had a large child support garnishment that was undisclosed on the original application.  Unfortunately, it caused too big of an issue to overcome on his debt to income, and his loan was declined.  It is our goal to try and help all customers obtain financing, however we are not the bank, we are only the Dealer.  We apologize that Mr. ******** loan did not finalize, but it was not in our control.  Let me know if I can be of any further assistance.

   

  Thanks,

  **** ********

• Initial Complaint

  11/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  August 3 2021 our car broke down. So we walked up to Knox budget care sales. We were there for three hours before we got approved. The only thing we was offered is damaged on the passenger side 2017 ***** **** ***. We were over charged for the total price. Two weeks later after buying the car. The rear brakes go out and check engine light came on. My salesman ***** ****** arranged for me to bring it in to change the brakes. Brake pads we paid for. I asured him the rotor and caliper was bad. He asured me they were fine. Iam a disabled veteran on a fixed income. I get the money up to get it serviced like one is suppose to. The dealer told me three calipers are bad. One isn't even working on the rear driver side. Plus my brake pads on the front are almost bad. Now my brakes lock up when it rains.

  Business response

  11/30/2021

  To Whom It May Concern,

  This is written in response to a complaint filed by Mr. ******** about a service issue on his 2017 ********* **** he purchased from Knox Budget Car Sales.  Mr. ******** came to the Dealership looking for reliable transportation.  He chose to buy a 2017 ********* **** with only 50,322 miles on it.  A vehicle that was still covered under factory warranty guidelines through *********'s 5yr/60k coverage due to its age and mileage.  Mr. ******** is voicing concerns over a possible brake issue 4 months and several thousand miles after purchase.  Unfortunately brakes are considered a wear item and are not part of items covered under warranty.  All items listed as maintenance and wear are the consumers responsibility after purchase.  We understand these expenses have a cost, but are not the Dealer's responsibility 4 months and thousands of miles later after purchase.  As far as being overcharged, the vehicle was offered at a competitive market value at time of sale, and Mr. ******** had as much time as needed to compare to others available if he desired.  Please let us know if there are any other questions or concerns.

   

  Cordially, 

  Nick Bratcher

  General Manager

  Customer response

  12/06/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  ****** ********

• Initial Complaint

  10/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Their website ******************************* uses bait and switch tactics to gather your info and then they will not stop calling you even after multiple requests. I was recently in the market for a vehicle and was looking around their website and noticed that they do not show their inventory due to "privacy reasons" and you are directed to enter your phone number to receive a text that contains a link to their vehicle inventory. However after you enter your name/number and email you are directed to an "oops, something went wrong" page and to just call or come in to see inventory. Once this happens your personal info is passed around and within 2hrs I had 7 salesman call me and i told them to stop calling me and remove me from their system. Here I am 2 weeks later with approximately 17 blocked numbers from them still getting and blocking numbers every other day. i called yesterday and spoke to a salesman named ******* and yes I was heated as I had just received back to back calls and ******* told me to be civil, I mentioned that I was civil the 1st few times I told them to stop calling me and to take me off the list and he hung up on me,

  Business response

  10/22/2021

  I sincerely apologize for your experience. I have contacted our system administrators and have removed your contact information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩