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Business Profile

Aquarium Dealers

Fish Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aquarium Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fish Hut was contacted about fixing our pond because pipes froze and made the waterfall and filtration system stop working. Fish Hut came to our house on February 29 and quoted our job $1855. That same day, Fish Hut requested half of the money up front for job (half of $1855 original quote). On February 29, Fish Hut was paid $928.00 via check. Fish Hut was suppose to come on March 14/15 to start job. He never showed, and he called a few days later to say he was coming. On March 15 electrician was called to come look at box needed for filter to run to. Electrician came on March 25 to fix electrical box and that same day Fish Hut came to begin pumping out water and power washing pond to begin repairs. Fish Hut did not have proper pump to pump out water and I used my pump and I pumped out 3/4 of the water. Claimed after power washing that there were more holes that needed to be repaired at $40 each patch. This added on more cost and Fish Hut was paid a total of $2160.00. On March 21, Fish hut was paid $1232, remaining balance of original quoted price of $1855 and additional charges. That day Fish Hit said pond was fixed and could be filled and he would call to check in. Tried to fill pond that night, but it wouldn’t fill because holes weren’t repaired. Fish Hut would show up here and there and stay about 15-30 minutes. He brought a broken pump that was out of the box. I had to ask for the book for the pump. Multiple times he was caught in a lie about pond, pump, etc. requested an itemized statement about chargers. The statement does add up to the amount paid. The labor doesn’t add up to the amount he was paid. He posted false pictures of what my pond looked like before he did the work. He claimed false statements against myself when I went to his work to try to get this resolved. Now we are requesting BBB to get me a 100% refund.

    Business Response

    Date: 06/10/2024

    You had verbally assaulted my employees twice and myself once. You then came into my buisness and physically attacked me that resulted in you being trespassed permanently from the premises. I have all of the incidents on camera, and I filed a police report after you threatend to find and kill my family.

    This will be the final contact.

    Customer Answer

    Date: 06/16/2024


    Complaint: ********

    I am rejecting this response because: I spoke with Officer ******* at ****** ****** ****. on 6/12/24 around 2:45 p.m.There was no report filed and no trespassing issued. The statement is another one of his lies. The verbally assaulted he’s referring to is because of work he did not complete and also gave us a broken pump. He was paid for services not delivered.

    Sincerely,

    ****** *****

Fish Hut is NOT a BBB Accredited Business.

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