Business Profile

Cell Phone Supplies

Access Wireless

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Access Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

55 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a complaint against access wireless regarding my cellphone not functioning properly and when calling to resolve the matter they give no assistance.
Business Response
Date: 03/27/2025
Access Wireless strives to provide excellent customer service to each customer needing assistance. We offered to troubleshoot your device but you were speaking on it so we could not. We explained to you that you would need to call us back from another line to complete the troubleshooting of the device, you did not call us back for further assistance.

Thank you
GJ
Access Wireless.
Initial Complaint
Date:03/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About a month ago I signed up with Access wireless for a free phone. They sent me a Sim Card right away , but no phone . I have received a two to four emails asking me to use my phone which Ido not have . Can't call customer service without a phone, And when I try to use the email or chatbox option I got nowhere. In today's email I saw the number I am assuming was assigned to me. Which is the number i have used for tis complaint
Business Response
Date: 03/17/2025
Sent an email on 3/17- I apologize for the confusion. We are not sending out phones to new customers at this time. When you applied for our service, you were asked to enter an IMEI of a phone to check if it was compatible with our service. There is no way to bypass this screen. If you entered an IMEI that is not compatible, the screen would say the device is not compatible with our network to please try again. Once you enter a compatible IMEI ,the system will show it is compatible, and you are taken to the application process where it asks you to enter an email address. Once the email address is entered you will see the go to enrollment where you fill out the application. I am sorry you misunderstood that we would be sending you a phone when we are only sending out sim cards.
Her reply to us on 3/17/2025 was to cancel her service so she can re-apply with a different service provider and receive a free phone. Cancelled her account per her request

Thank you
GJ
Access Wireless
Customer Answer
Date: 03/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

(No. because I have to wait in order to be eligible to get a free phone. In addition their customer service is below -100%

Regards,

***** ******

Business Response
Date: 03/27/2025
Access Wireless strives to provide excellent customer service to each customer needing assistance. .We are no longer your service provider. We do not know the length of time the other service providers take to send out their phones.
You will need to contact the service provider you currently have.

Kind Regards,
GJ
Access Wireless
Customer Answer
Date: 04/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The company misrepresent themselves

Regards,

***** * ******

Business Response
Date: 04/08/2025
Documentation has been attached showing she wanted to cancel her account.
Access Wireless strives to provide excellent customer service to each customer needing assistance
We never misrepresented ourselves. When you fill out an application on the website it clearly ask you to enter an IMEI of the phone you are going to use. The number entered has to be a valid IMEI. If you do not enter an IMEI you will not be able to complete the application process. You stated you got on chat with a representative, we do not have a live chat available with a representative. You wanted you account cancelled so you could apply with another service provider. We completed the task you askd and cancelled your account.

Thank You,
GJ
Initial Complaint
Date:03/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Access Wireless is a program that gives people with low-income free phones. Distributors/Reps in front of the Dept of Health and Social Service offices were signing people up. I qualified and was able to get a phone on the spot. The problem I am having is reaching a live person. You can't get one through chat or email without a passcode. I don't remember my passcode and unable to reset it because you need your phone to do so AND your passcode!! My phone doesn't keep a charge, so it doesn't come on. I keep getting emails stating that if I don't use my phone I will be terminated. I'm constantly going by DSHS and not seeing any of the Distributors/Reps
Business Response
Date: 03/12/2025
I have successfully ordered your replacement handset via invoice # *******. Please allow approximately 7 - 10 business days for delivery.

IMPORTANT NOTICE: When your order is fulfilled, if you are currently using another phone, it will be turned off, as the new handset will automatically activate on your account.
Thank you,
GJ
Access Wireless
Customer Answer
Date: 03/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ********
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Access wires switched me to a limited plan when *** ended. They didn't process my account and switch it over to ********** lifeline. I had friends who had other cell phone companies with *** and theirs did it and made it simple. When I asked Access wireless to help me. They sent me the link and when it took me to access wireless website to process the filing process failed with an error every time. I called ********** lifeline and they said there was no issue on their end. That there is a problem with the cell phone company. I contacted Access wireless for over 4 months after *** ended and rooted again and again but never got any help from them. They would send me the same links thrift text. I would. Try to apply through their system and it wouldn't work. Access kept getting me to call ********** lifeline. So after doing this for 5 months. I finally got it turned on correctly. Then one month access wireless removed it again. I have spent another 5 months now trying ask over again what I had to endure the lay time this happened. I think access wireless customer service representatives are trained to not truly help. The whole time they kept trying to ask me if I wanted to purchase minutes or texting or Datta. It's so upsetting that our governent let's a company treat poor people this way. I feel that this company should not be allowed to be associated with ********** lifeline ever.
Business Response
Date: 02/06/2025
Access Wireless strives to provide excellent customer service to each customer needing assistance . We are unable to locate an account with the name you provided .I was also unable to locate an application for you in our system. We are not your service provider.

Kind Regards,

Gay J
Customer Service Supervisor
Access/Kroger Wireless
Initial Complaint
Date:11/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been on the Lifeline program for many years through a different provider, but because that provider recently stopped participating in the program in my state (******), I am forced to sign up with Access Wireless because they are the only other Lifeline provider available in my area. I submitted my application exactly 1 week ago on 11/14/2024, after which it brought up a page saying: "You’re almost done, Good news! You've been pre-approved by Access Wireless. SUCCESS Your Access Wireless Application is complete. SUCCESS You’re almost there! Confirm your order! Check your email and follow the link to confirm your order!" As you can see, the website says that my application went through correctly and was approved, but in the entire week that I have waited, I have never once received any sort email from Access Wireless to confirm my order, or any kind of "Welcome to Access Wireless" message. I have called Access Wireless several times, only to be told each time that the representative would "look into what the problem is", but absolutely no one from Access Wireless ever called me back. My old Lifeline provider has now just disconnected my phone service altogether, leaving me with no other option but to file a complaint here and hope that someone from Access will read it and tell me what is going on! Despite having been "pre-approved" based on me receiving SNAP benefits, why is the company requiring me to respond to an email I never received, and made no effort to contact me (through email or by returning my phone calls) in an entire week?! Why can't the customer service representatives I've talked to on the phone actually tell me what is going on, rather than give me the run-around by falsely telling me that they'll call back when they have no intention of doing so?! I can't be without phone service, and need to know that my Lifeline application with Access Wireless is actually being processed, instead of just being stuck in limbo!
Business Response
Date: 12/03/2024
I attempted to call you at the daytime number you listed, the call would not go thru.
Your application# ******** was approved. When you fill out a application and you reside in ******. We put the application in pending OR approval. Once this is completed we send the Public Utilities Commission(PUC) a file with the orders on it to be approved. ****** has its own data base and PUC has the final approval of the application. This whole process takes 7-10 days to complete. You application was approved by the PUC on 11/21/2024. A phone is being sent to you and will ship out at the end of business today. You will receive the phone in 5-7 business days.

Thank You
G**
Access Customer Service Supervisor
Initial Complaint
Date:09/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $10 airtime card from ****** to add minutes and data on my phone. I added it to my account and the less than an hour later my data went to 0. I lost all my data quick. It disappeared. I reached out to Access Wireless several times but they dont know what they are doing.I lost my money and my data. I just want to get my refund or someone to reach out to me to help resolve this matter. Their customer service is terrible. After I kept trying to reach them, they stopped answering the phone. Please help me.
Business Response
Date: 10/04/2024
You added airtime on 09/27/2024 at 16:39:06--You received for your $10- 500Mins/Unlt Text/1GB 1GB=1024 was added to the balance and used on 9/27/2024--you called customer care on 9/27and 9/28/2024 and was informed that the data was added to your account balance and used . Airtime cards are non refundable-

Thank You
Access Wireless
Customer Answer
Date: 10/11/2024
They said I used all the minutes that were on my phone but I didn't. I paid $10 for data to be put on my phone. The data didn't last but about 30 min. I didn't even get a chance to really use it. My data disappeared and all couldn't use the internet. My data went to 0 in about 30 minutes. I know my data should of lasted longer than that because I didn't get to use it. They claiming I did. A few other people said the same thing happened to them also . I just want my money back.
Business Response
Date: 12/03/2024
09/27/2024 16:39:06 added the airtime which gave you 1 GB of data
09/28/2024 00:08:09 added monthly allotment of 1000 minutes/unlimited text/ 4.5 GB of data
478-578-8302 09/27/2024 23:59:59 MOBILE WEB 1,572,266.0(1.50 GB)
The 1 GB if data was added to your account and was used in one day. All airtime card purchases are non refundable. We do not accept returns of or provide refunds for Airtime cards

Thank You
G**
Access Customer Service Supervisor
Initial Complaint
Date:09/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company, Access Wireless [****************} regulated in ** but also has contact in **, has not helped us at all. I have an account with them to provide cell phone service through the government program called ********. The SIM card in the phone is not working correctly; most texts are not received by others and many texts from others I do not receive. I tried to call but the phone center just hangs up on me every time. I have emailed them for several weeks. They either do not respond to my emails, or they don't answer any questions, just give me form letters asking for information that I already gave them. All I need is for them to ship a new SIM card for my phone so it will work properly. I told them that, but they are not responding at all now. I did file a report to the FCC, but that takes time and I need a working phone now.
Business Response
Date: 09/09/2024
A Sims card was ordered for you on 9/06/204 Invoice# ******
Please allow approximately 7 - 10 business days for delivery.

IMPORTANT NOTICE: When your order is fulfilled, if you are currently using another phone, it will be turned off, as the new phone will automatically activate on your account. Once the replacement phone has been shipped, your current phone will not work because the replacement phone will come already activated so you will be without service for a few days. When you receive your free replacement phone, just turn it on and its ready to go.

Thank you
GJ
Customer Answer
Date: 09/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
While I will be glad to get my phone working again, the customer service experience was a nightmare. They continued to not reply or give form letters that weren't relevant. I didn't have quality phone service for several weeks so far. The process is still horrible. They turn off the old SIM before I get the new one so I have no service whatsoever. As I am on the ******** program, this is definitely against its standards of making sure everyone is connected.
While I didn't note this other problem in the BBB form, I asked for their help over and over to get a passcode. Access Wireless never even acknowledged that issue. I will still be unable to contact customer service by phone or on the internet without it.

Regards,

******* *****

Business Response
Date: 09/17/2024
Access Wireless strives to provide excellent customer service to each customer needing assistance .After reviewing the emails that were sent thru the contact us website, looks like you were having issues with your passcode. We have upgraded the security on all accounts and the information that was requested from you was needed to verify the account. You were sent numerous emails on how to reset your passcode. Our customer support agent that was answering emails was doing what they were taught and handled the process professionally and placed the order for you for, the sims card replacement
This disclosure was also sent to you
IMPORTANT NOTICE: When your order is fulfilled, if you are currently using another phone, it will be turned off, as the new SIM card will automatically activate on your account.

Thank you
GJ

Customer Answer
Date: 09/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
See the emails I copied. Not one reference to how to reset the code. The same info asked for over and over when I gave it all in the first email. They delayed getting me the sim for a couple of weeks, and never resolved the passcode issue.

Aug 23
The SIM is not working right [or there is a problem at your end]. Janelle Bigam 859 693 2878

At first I was not able to send or receive pictures when I texted. After a few weeks of this, very few texts of any sort are going through from or to me.
I did everything possible: cleared cache, removed old texts, restarted it many times, made sure wireless, MMS, data and everything else was turned on, etc. Lastly, I tried the SIM on a different phone that works properly, and that phone had the same issue with this SIM.
Please send one ASAP.

******* *****
*** ******* **
******* ** *****

PS I also need a passcode as I could not log on to the site, I could not talk to anyone on the phone. And neither place gave me any hope to update or fix it. Your phone loop just hangs up on me and the web site does nothing.

I need this asap too.

My sim card is not working correctly. Texts often don't come or go. Pictures absolutely won't come or go. I tried all the troubleshooting steps such as clear cache, get rid of old messages, and other more technical things. Also I tried the SIM in another phone, same thing.

I tried to call or log on but my access code is incorrect and all I get is cut off rather than help to make new code.

I sent a customer service form yesterday, but no reply yet. I need the SIM card NOW.

My husband had problems with service and you never helped and he cancelled. If you don't help ASAP will too.

******* *****

###-###-####

Aug 23
Hello,
Thanks so much for reaching out! This auto-reply is just to let you know…
We received your email and one of our customer service representatives will get back to you as soon as possible.
We typically respond within 1-2 business days however weekends may take us a little bit longer.
If you have general questions about Access Wireless products or services, check out our answers to Frequently Ask Questions here => ****************
For immediate help, try using our automated assistant by clicking on the green bubble in the lower right hand corner of our webpage.
If you need something urgent, please contact a live agent by phone during our business hours at these numbers:
New Customers: ###-###-####
Existing Customers: ###-###-#### or call 611 from your Access Wireless phone
Monday-Friday: 10am-Midnight EST, Saturday 10am-Midnight EST and Sunday 10am - 7pm EST.
We look forward to assisting you soon!

Aug 26
Hello, Thank you for the information. If you are responding to a previous email chain, please respond directly to the last message sent in order to keep all information contained in one email. This will streamline the answering process, which will allow us to assist you quicker, with more knowledge of your issue or inquiry. Once you have responded back to the last message sent, we can further assist you.

Or, I will need more information before I can assist you. Please respond directly to this email with the following information to verify your account.

(REQUIRED) Detailed Description of Issues/Concerns:
(REQUIRED) Full Name on Account:
(REQUIRED) Access Wireless Phone Number:
(REQUIRED) 4-6 Digit Account Passcode:

Or, to look into a recently submitted application for you, please provide the following information:

•             Name on Application:
•             State you Applied in:
•             If you mailed, faxed, or submitted application online:
•             Date Sent In:
•             Order Number (If received):

For any additional questions or support, please visit our FAQ page by going to ****************.

Kind Regards,
Sophie
Access Wireless Email Support

From***** ***** **********************
Sent: Thursday, August 29, 2024 4:25 PM
To: Customer Service *******************************
Subject: RE: Need new SIM asap
Iresponded with all the info on Monday and no response from you yet. Here's what I said,
1. The Sim is not working, unable to send or receive texts, did all the troubleshooting tests, cleared cache etc. tried another phone. Nothing worked.
2. Name on account. ******* *****
*** ******* **
******* ** *****
3. Phone number: ###-###-####
4. I don't have a passcode!!!!!!!!!!!!!! I've tried to get one and unable to get one due to terrible website and phone service.
SEND THE SIM NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You didn't answer any questions. You just sent a form email that is totally irrelevant.Give this to a supervisor.
AGAIN, I SAID:

1. I cannot go to my account as I have no passcode and it [THE PHONE LINE AND THE INTERNET] won't let me make one. I said that!!!!!!!!!!!!!!!!!!!!!!! I need a passcode.

2. I need a new SIM. As I said, I've done everything possible to allow my phone to text photos: made sure data, MMS and more are allowed and correct. Also I'm only getting a few texts and people are only receiving a very few of my texts. I can use my phone in every other way except for texting.

Access Wireless Email Support
I tried the SIM on another phone that I know is working right and it still had these issues.

I NEED A SIM ASAP. YOU ALREADY WASTED TIME WITH THE FORM EMAIL. I MADE THIS PERFECTLY CLEAR!!!!!!!!!!!!!

This is terrible customer service. I expect this to be done NOW.

###-###-#### ******* *****

I replied to this email the day I got it. No reply from you. Every time I have responded, you've ignored the response until I contacted you a second or third time. Horrible and illegal since it involves having a working phone.
I am going to report you to both the FCC and the BBB NOW. You have been putting me off for weeks.

******* *****

Aug. 30
Hello, We are able to send you a one-time replacement SIM Card. Please respond directly to this email with the following information to verify your account. Please be sure to include APT/SUITE/FLR/LOT numbers (if applicable).
(REQUIRED) Full Address replacement SIM card should be sent to:
(REQUIRED) Address on Account:
(REQUIRED) Can I save the email address you’re emailing from to your account, so you receive tracking information when your SIM Card ships?
(REQUIRED) 4-6 Digit Account Passcode:
For any additional questions or support, please visit our FAQ page by going to ****************.
Kind Regards,
Sophie

Regards,

******* *****
Customer Answer
Date: 09/26/2024
I did indeed receive the SIM card, and it does work. However, I do NOT have the passcode, so if I ever have an issue, once again I will be unable to contact anyone by normal channels Plus cannot I view my account.
Business Response
Date: 10/09/2024
We reached out to you and left a voicemail to return our call so we could get you your passcode. You did not return our call.
You can go to accesswireless.com and reset your passcode. When you click on forgot passcode ,you will be directed to enter your phone umber to reset the passcode

You can also call 611 from your handset to reset your passcode.

Thank you
GJ
Access Wireless.
Customer Answer
Date: 10/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They called me and finally gave me my access code.

Regards,

******* *****
Initial Complaint
Date:09/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My SIM card stopped working and i haven’t even had it 3 months. Stuck with no service. Can’t receive/make calls or send/receive messages. Called multiple times, no resolution except to tell me i could buy another one. Not even offer a replacement. People are dependent on these phone services. Wish i would’ve known it would only last 3 months. Utterly ridiculous.
Business Response
Date: 09/10/2024
I have successfully ordered your replacement SIMS Card via invoice #
*******.Please allow approximately 7 - 10 business days for delivery.

IMPORTANT NOTICE: When your order is fulfilled, if you are currently using another phone, it will be turned off, as the new phone will automatically activate on your account. Once the replacement phone has been shipped, your current phone will not work because the replacement phone will come already activated so you will be without service for a few days. When you receive your free replacement phone, just turn it on and its ready to go..

Thank you
GJ
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE ENROLLED IN THIS PROGRAM I WAITED SEVERAL WEEKS I NEVER RECEIVED ANY UPDATES OR INFORMATION , I CALLED THEM TO GET AN UPDATE I WAS INFORMED THAT MY APPLICATION WAS MISSING DOCUMENTS , I SENT THEM MY ****** ID CARD MY FOOD STAMPS ID ALSO MY SECTION 8 INFORMATION . THIS WAS THE SECOND ATTEMPT. THEY RECEIVED THRU THERE WEB SITE TO UPLOAD . I FOLLOWED ALL THE PROCEDURES . I CALLED THEM AGAIN TODAY TO FIND OUT WHAT WAS THE DELAY AS I WAS TOLD THEY CANCELED MY APPLICATION WITH NO INFORMATION OF WHY AND WHAT HAPPENED. I AM FEELING UNCOMFORTABLE NOW WITH THEM HAVING ALL MY INFORMATION AND THIS BEING A WHOLE TOTAL DIFFERENT COUNTRY . IDENITY THEFT AND SO ON
Business Response
Date: 08/01/2024
Your application was cancelled due to inactivity. Application stay active in the system for 30 days then they are cancelled. This is why your application was cancelled-You needed to provide -Applicant selected Eligibility - SEC8; please provide proof of Identity, SEC8 Eligibility & Address. The only document we received from you was the food stamp document, when you applied. Your documents get uploaded to a secure portal in the united states. If you fell that uncomfortable about sending information you can always apply thru the PUC of ****** and they can submit your application.

Thank you ,
GJ
Access Wireless
Initial Complaint
Date:07/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to sign up for a lifeline phone service with access wireless. The process went smooth until I got to then end where it said an email was sent for confirmation. I never received an confirmation email.
Business Response
Date: 07/09/2024
You filled out an application and were approved- You were sent a sims card on 3/14/2024--You then benefit ported your lifeline benefit on 4/06/2024-When you attempted to re-apply for Lifeline you ere getting this error message- Duplicate Service within last 6 months. Since your application was approved on 3/14/2024.We cancelled the application from 3/14/2024 and you are now able to re-apply.

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