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Business Profile

Racing

Newport Racing & Gaming

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Racing.

Complaints

This profile includes complaints for Newport Racing & Gaming's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Newport Racing & Gaming has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Newport Racing & Gaming

      1723 Monmouth St Newport, KY 41071-2635

    • Newport Racing & Gaming

      7500 Turfway Rd Florence, KY 41042-1342

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a bet of $20 on a sports kiosk for a NBA game tonight. The screen read there was 4:19 left in the game after I made the bet the game time left went to over 6:20 seconds left. This is not possible. I won the bet but this was misleading. I informed the employees at the desk but the justification by a employee was there was probably a time out called.

      Customer Answer

      Date: 04/11/2024

      Fwd: Newport racing complaint
      Inbox

      ********** *** ***** ** ************************* ***********
      8:53 AM (32 minutes ago)
      to me



      ---------- Forwarded message ---------
      From: Clint ********************** ***** **** *** *** **** ** **** ** ******** ******* ****** ********* *** *************************


      My wager was a $20 bet on under the total points to win $32.20  at 9:39pm on the Dallas mavericks at the Miami heat. When I made the bet the screen read 4minutes and amount of seconds in the game. After making the bet the amount of time remaining in the game changed to 6:15 left.  The system needs to be audited as this is a familiar issue with live betting. I already filed a complaint I just wanted to elaborate on the time of the bet, the amount and what game it was so it can be looked at by servalence when they look into the issue. Just wanted to be able to provide more details.  Thank you. ***** 

    Newport Racing & Gaming is NOT a BBB Accredited Business.

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