Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** arranged with me to hunt on my parents land and we agreed on $1,000 for the hunt. He then flipped the script and asked if they can kill 3 birds for $1,000 each. He then brought out 3 hunters that hunted all day. They left, never paid and will not answer phone calls or texts. ***** and his son ****** are not to be trusted.

  Business Response

  Date: 04/07/2025

  *** ****** was given the $1000 that he requested, I have included a snapshot of our conversation containing the link and receipt where I paid the gentlemen the $1000. *** ****** was appreciated and I apologized for any misunderstanding that occurred.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitetail Heavan Outfitters is a one-star experience in the world of hunting. I went on a three-day hunt in November of 2024 that started off arriving at their central camp in Kentucky. I was instructed that I would be hunting on a 130-inch farm that was located an hour and ten minutes away, and I would be sitting in a ladder stand. Being tired, I didn't argue; this was nothing that I desired; however, from what I had already experienced, I knew it would not do any good. The next morning we met Terry an hour and ten minutes away and were told directions to our stands. My nephew, who went with me to his first outfitter hunt, ended up shooting a deer that afternoon that we were told would not meet 130 inches and he would be fined $2,000.00. He was not offered anytime to take pictures with the deer; the deer was just loaded up and sent back to the camp. Once arriving back at the camp, my nephew tracked down the gentleman in charge of butchering the deer and told him how he would like to have his deer processed. The next day we decided to retrieve my nephew's deer and cut our hunt short. We got his cooler, which contained the deer meat that had not been processed as requested and didn't even have ice on it. They threw the deer head on the back of the truck, and we left. Once we got home, we realized they had given him the wrong deer head. Of course the only way we could verify that was by the tag on his horns; we didn't even have a photo of the deer. So the morale of the story is that Whitetail Heaven is a numbers outfitter. They book more hunters than their guides can handle, charge you $4,500 dollars, and give you the wrong deer head with $350.00 worth of spoiled meat. I wouldn't recommend it, even if it was free.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TERRIBLE. I purchased a hunt for my husband and father-in-law for their 2022 Christmas gifts. It was for a 3-day, Kansas rut archery hunt. Speaking with ****** he shared they would help me with the entire process. He explained his outfitter had 5-star lodging and meals. After I sent my payment, I heard nothing more from ****** even after text attempts. I then reached back out and spoke with ****** They never told me that there was a lottery for Kansas, and we ended up having to switch to Ohio due to not getting drawn. They never reached out, I had to make several attempts to see what the next step was. Once my husband and father-in-law arrived, **** was at the lodge and was NOT friendly or very hospitable. **** directed them to their "room". This consisted of one large room with 8 cots set up and one bathroom for 8+ people to share. They left the lodge and got a hotel room nearby so they could actually get rest to prepare for the next few days of all-day hunt. It was explained to me that the outfitter would take the hunters to their stands and pick them up in the evening. **** proceeded to give them the address for their hunt stands and stated, "You can find it just like you found this place". **** said that he decided where each hunter was to hunt. **** never offered to take them in or anything. Later, **** was heading out to put some corn near their stands and allowed my husband and father-in-law to go with him after much back-and-forth questioning. The next day, which was their first official hunt day, they woke up and headed to the stands alone. They hunted all day and had no deer action at either stand. After dinner, my husband was speaking with 3 other hunters who explained their extreme disappointment with the outfitter and lodge. My husband and father-in-law decided to cut their loss and head home. The other hunter that they had been taking with did the same. I will NOT recommend this company and will share this terrible experience. *I filed a review also.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing this review after waiting for months for ***** to remedy the atrocious experience that we experienced this past November! I've asked multiple times since *****' promises for some resolution. If you're considering this place, save your time and money. I've gone for the past 2 years and will not be returning. I lost count of all of the lies that abound throughout this place. You will likely not receive a guide for your trip. Expect more fees than were advertised in the website. Unless you're in Central Camp, don't expect the food that's advertised. It wont be there. Don't expect ***** to care either. When he has your money, you're nothing to him. Our camp was horribly staffed because the entire staff walked out earlier in the season. We were locked out of our lodging because *****'s payments were in arrears to the owner of the marina. Many hunters in the 2 groups of hunters in our lodge left early and frustrated. They were frustrated for similar reasons. I've reached out multiple times for resolution. The basic response I get is that we will do better next time if you remove the post or complaint. WHO has no desire to serve you like their advertising indicates! You are nothing but income to them!

• Initial Complaint

  Date:01/05/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed and texted asking for a copy of my signed contract and have no response. We asked for a copy when we signed it and they refused to provide it at the time saying they could “figure it out later”. 3 of us were part of a group that was supposed to hunt Nov 20-22, 2022. Snow delayed the hunt, we were able to come the following year , Nov 21-23 2023. We went and it was advertised online no trophy fees. There were fees for handling any deer (female deer were less than male deer which is essentially a trophy fee). It is advertised online that the penalty for shooting a buck that is too small is no more than $1500. When we got there we had to sign a contract that we’d pay up to $2000. In addition to this we were supposed to be dropped off at our hunting stands by an employee in an ATV and picked up. my 69 year old father had to cross a creek that was over a foot deep as the employee did not show. We were promised dinner and after being left on our own to get out of the woods, we got back late because the employee never showed to get us and most of the dinner was gone. They advertise “as far as 50 miles” driving to our hunting area. We had to drive 62 miles. In our own vehicle. Employees also drove ATVs and walked around looking for deer shot the day before where we were hunting and scared away deer for us, essentially giving us almost no chance of even seeing deer.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whitetail Heaven outfitters in KY was running an online auction for a duck hunt. This a guide service and this is the product they offer. I bid on the item and won. Subsequently I was contacted via text from a guide or general manager. I have all the texts and data to provide you all should you need it. The guide told me in the text that this was a 2 state hunt, which is as the ad reads in the auction. When I asked what that meant he said well we can shoot a limit in one state and then drive over to the other state and shoot another limit. That sounded shady so I contacted US Fish and Wildlife and they said that is 100% illegal. As such I requested a refund because I don’t want to be a part of anything illegal. They refused to give me a refund. When I reviewed the terms of the auction it said they will honor refunds, etc. I have this saved as well. Upon reading all the terms I noticed that Community Auctions was listed as the auctioneer and the that company is mentioned several times in the terms of the auction. I contact Community Auctions and they said they are in no way involved with Whitetail Heaven Outfitters….that company was very angry they were being used as the auctioneer and terms of the auction without their knowledge and filed their own complaint. Basically this whole thing is one big mess of false advertising. Also, the company is using other companies disclosure terms without their knowledge and public stating that Community Auctions is running their auctions when they are clearly not. Please contact me and I’ll provide full details.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on November 12, 2022 and the first part of my order that ireceived I requested 2 pants in size Large but I received 2 pants in XXL, and no one has replied to me about the issue. The second part of my order has still not been shipped and that is know 87 days ago, and I it was paid for so I am getting more then frustrated about not receiving it. I have reached out to them through their customer service (help) email 4 times and have never gotten a response back. I uave been very patient but this is ridiculous as a simple reply or the rest of my order would be satisfactory.

  Business Response

  Date: 05/31/2023

  Hi ******

  This was fulfilled by an employee who is no longer with the company. I went ahead and refunded the whole order with shipping cost included to the customer. I am sorry for the delay with this however, I did not know that the whole order had not been fulfilled. I have emailed the customer and sending you a copy of the order refund. If you have any questions please let me know.

  Kind regards,

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a Hunt November 17-22 at the North Kentucky Camp, a 5 night 4 Day hunt. We didnt receive what we paid for, we were lied to and deceived. When i booked hunt with ***** i asked alot of questions as i had never been on a hunt with Outfitter. I was told upon arrival we would view all trail cam pictures and decide which bucks we were going to hunt and that we would be transported to and from the stand by guide. Neither of those 2 happened when i specifically asked what to expect as we never visited outfitter before. We were told upon arrival we would view trail cam pics and when we asked we got 50 million excuses. **** said "im not tech savvy, i dont know how to do that ask ****", when i asked **** he said "Need to change batteries and stuttered and went on to say server is down" while i could clearly see on guides smart watch Stealth cam notifications coming through. Then the following mourn i was put on a very sketchy leaner stand that was 1 hour away from lodge, stand was very crooked and i felt very unsafe, this stand was 5 feet off parish road, then to top it off i had cow mooing under my tree all mourning long. This whole hunt had me feeling defeated from time of arrival not getting to see trail cam pics from anyone and being put on stand like that after driving 14 hours and having to drive an hour to get to stand... was really bummed and just knew it was going to be horrible trip. My buddy left on 2nd day of hunt after getting into it with guide because he confronted guide about service provided and guide was being rude about it. I called owner ****** ******** after trip and got no answer, sent him txt of what went on and he called me, sounded like he was going to make it right, was supposed to call me back and cant get in touch with him. Very disappointed at the customer service and services received.

  Business Response

  Date: 07/18/2023

  ** ******

  I am reaching out because I wanted to let you know that we have resolved this issue with this client. He had previously demanded a full refund and didn't want a hunt. He is now willing to remove the comment and come back and have a new hunt with our group.  He will be able to come with a friend and stay at our lodge with Josh and Michelle as the host for that specific lodge. I am not sure what else you will need from me to get these cleared up and removed from our file. I would also like to make sure that we are doing this correctly because I don't want to have to keep trying to go back and forth so it's less work for us.  I want to make sure you have everything you need from me. I appreciate your patience and assistance with getting this information.  Sorry for the delay in resolving this but he was hard to get ahold of in the beginning. Kind regards, *****  * ***** ***** ** ***** ******** *** ********* ****** *********** ****************** ******************* ****** *********************************** ***************************************** *********** ******* *** ************** ** *****
  

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lied about the hunt trip. They told us they would take you to the tree stands and they drop you off and tell you to use an app to get to the tree stand. They told us that we wouldn’t be hunted in an over hunted tree stand which is not true. There were people that are a member of a club gets priority over the customers paying full price for the hunt. They overbooked the hunts. We were told that we’d have a private room and this was not the case. We were sleeping in community rooms. There was not enough bathrooms or showers. We were told we would be supplied with quality home cooked meals and we were not. Most of the time it was frozen food. We only had 2 good meal and lunch was always left overs or sandwiches that was in the fridge for days. Some of the hunting guides were still intoxicated the night before when taking hunters out. I had to leave after 2 days due to these conditions. I reached out to the company and did not get a response at all. There was also hidden fees that I was not told about that. This was not the service I paid for and it was not a safe environment.