Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a tri-fold truck bed cover. The cover had a full warranty as long as I owned the truck. About a month ago, the latch that hold the rear part of the cover broke. The break allowed the rod connected to the two rear latches to fall, thus not holding the cover material as designed. I have both parts. The latch operates normally, just not holding the rod. I visited the company on September 4 to discuss warranty. They said they would submit it. After two weeks I called and they were to resubmit it. They stated that there was no phone number for them to call to check on the claim. They were to resubmit. Now I don't hear from them. I called the company that made the cover but they said all warranties go through Line-X. No resolution there. They were very understanding and helpful. I would like the latch to be replaced. Taking off the latch myself would I am sure void the warranty as many parts would have to be removed.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 911 Turbo to Line-x for a clear bra install in late December 2023. They did a really poor job and when I pointed out the problems they refused to fix them, said it must have been something I did to the car. 5.10.24 No call from ****** to this point so I call Line-X and got ******* ****** says he will have ****** call me today. 5.13.24 Still no return call from anyone so I called again, was told neither ****** or ****** were not available so I left a message to have one of them call me. 5.14.24 Andrew calls me and explains that the Ceramic-Pro rep doesn’t know what to make of this, he has never seen anything like it and started asking me questions about how I had stored the car, what I had used to wipe down the car, etc. He offered resolution or solution other than the $400 material cost offer from before. I then shared with him that I had taken the car to two other Ceramic-Pro installers to get their opinion of the work. In less than a minute they were both able to identify the problem with the distortions and the spots. They were also able to identify problems with the film coming up at the edge of the panels where they said it had not been properly stretched. They also attributed the distortions and spots to “poor workmanship”. I asked them for a price to re-do the hood film. Then I told him that I was quoted less than $300 to have the material on the hood removed and replaced. That was material and labor total cost. ****** was very surprised to hear what I had found and then started to back peddle on the $400 being the cost of the material and that was just a rough guess, etc.,etc. I asked ****** to talk to the owner, who evidently doesn’t talk directly to his customers, tell him I wanted a refund, and to get back to me with an answer. Today is 5.29.24 and I am still waiting for a return call but not optimistic about that happening. I am asking for a $953 refund which is what is will cost to have the hood and fenders redone.