Complaints

This profile includes complaints for Jerry Ray Davis Chrysler's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Jerry Ray Davis Chrysler has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Jerry Ray Davis Chrysler

  322 W 4th St Owensboro, KY 42301

• 

  Jerry Ray Davis Chrysler

  322 W 4th St Owensboro, KY 42301-0709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/09/2024 went to Jerry Ray Davis traded my Mazda cx-30 2024 with 24,000 miles they talked me down into a 2015 Hyundai Elentra with over 125,000 miles cracked windshield engine noise dirty interior dirty motor, I called the very next day less than 24 hours and said i did not want the Hyundia asked for my Mazda back they said no and have not been trying to put me in something better they took advantage of me because they wanted the newer car and gave my garbage

  Business Response

  Date: 12/23/2024

  ** ********* came  in the dealership on November 8th, 2024 with her 2024 Mazda CX 30 wanting to trade down in hopes to lowing her payments. From my understanding she has traded several times this year at other dealers which had placed her in severe negative equity when she bought the Mazda, which her wanting to trade the Mazda to lower her payments, she had several negative equity issues along with sub prime financing as an only option. We were able to trade her into a car and drastically lower her payments. This is the first I have heard of any issues with the car she bought, we never want a customer to have issues after the sale, even with a car that has 125k miles. Please call me at ************ *** *** and let's see what we can do about fixing any issues *** ******** may be having. I can not promise much since the car was purchased a month and a half ago, but I will do all I can.

   

   

  ***** ***

   

   

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a complete joke I drove two hours because they said they can help bad credit which mine ain't to horrible then I was told job=credit which hey another plus then I'm told lots of lenders on site that they never worked with before so lots of option's I talked to a few people before making the trip all say we will be able to help then we get there an they say they can't help because on one thing on our credit so I was completely lied to by the people here multiple times they have it every where they help with bad credit but it should not say that because they don't they flat out don't even with a good down payment save your self the credit pull if you have bad credit because this place is a JOKE. If I could give them zero stars I would.

  Business Response

  Date: 06/24/2024

  Managers manage the department and sales people work with the customers. Sorry to hear about your experience as I have already responded to your review. 

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/3/2024 I was charged for a service not performed. I was then held on the lot by employees and the owner. The owner and the general manager would not return my keys upon request and after payment.

  Business Response

  Date: 05/06/2024

  This person bought this car from another dealership and purchased an extended service contract from them as well. He stated he knew the issue with his car and wanted the dealership to perform a diagnostic's and submit the claim to his extended service contract company. To perform the service, the time allotted was 2 hours. Once the diagnostics was completed he was called and we were instructed to file the claim with his extended service contract company, which we did and they denied the claim. He stated he did not want to proceed any further. He showed up and refused to pay for his diagnostics charges. Wanted to take his car but we would not comply before he paid his bill. After some time passing, police being called due to the customer causing a disturbance at the dealership said customer paid his bill on a credit card. Once he paid, he decided he wasn't going to sign the repair order which releases his car back to him and acknowledges we performed the diagnostics on his car to submit what the issue was to his extended service contract company. We would not release his car until he signed the acknowledgment and release RO. We understand his frustration. He purchased an extended service contract from somewhere else and he had hopes that the contract would pay for the service his car needed and the diagnostics as well, unfortunately this didn't happen. Our techs take time to figure out what's wrong with someone's car and we charge for that and the customer is responsible for the charges. 

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a price to inspect and reprogram a PCM in my 2009 Chrysler Sebring, which would not shift above second gear, maximum speed forty mph. To inspect I was quoted $90.00, and if the module was ok, then reprogramming it would cost an additional $45.00. After a long drive to reach the shop, I was told that two speed sensors needed replacing before the computer could be inspected, for an additional cost. At days end, the job was still not done and I was forced to stay in a hotel. The next day I returned, and the PCM was analyzed and found to be inoperable. I had brought another PCM with me, and asked if it could be programmed for my car. I was told yes, and the mechanic installed it. However, it was from a different year and couldn’t be programmed to work. I left with no improvement in the car, and returned home with my car still broken and a bill for nearly a thousand dollars. I asked for the parts that had been replaced but they weren’t given to me. I sent several e-mails to the shop manager, both while I was there and afterwards, and didn’t receive any response. I did so to have in writing all further communication after the initial estimate was not considered.

  Business Response

  Date: 02/16/2024

  Attached are the 2 repair orders we have for *** **********  As you can see on the attached copies tech notes and complaint from customer when vehicle arrived at our dealership.  As stated from *** *********, he had this vehicle diagnosed at another repair facility and brought the PCM with him.  We worked with the customer to help fit his needs as best we could while allowing him to bring his own part.  We did let him know in advance what the cost of the replacement of the PCM and programming of that unit and did let him know that if for some reason this wasn't what fixed his vehicle or if the part didn't work, he would still be responsible for labor and any other expense of repairs that was needed beyond that.  When the vehicle arrived there were wires also loose and needed repairing.  Customer wanted to drive the vehicle and see if codes came back and they did, so he brought it back to us and we found the PCM was still bad and needed a new one not a used one that was programmed for another vehicle.  Until the PCM is replaced with the correct part, the vehicle will not work as it should.  *** ********* didn't want to continue putting money into the vehicle and he took the vehicle and paid his bill.  As you can see ** *** ************ ** *** ****** *********** ***** ********  ** *** **** *** ***** ********* ** **** *** ***** ********** ****** ***** ******** ** ******* ** ******** ** 270-302-8340.  ***** ********* General Manager

  Customer Answer

  Date: 02/19/2024

  
  Complaint: ********  
  I am rejecting this response because: ***** ******** used a generic response that doesn’t apply to me specifically, as in her e-mails which you have and can see. I drove up to this dealership because ***** told me on the telephone they could diagnose good or bad, my PCM, for ninety dollars. ‘Loose wires’ is not specific enough coming from a reputable repair shop. Yes I brought a used part not useable on my car, but the sticker on it specifies that it wasn’t my year, and all a mechanic had to do is read the label to know that. I fixed the car myself for $300.00, and am driving it now. ***** doesn’t address the fact that she didn’t return the parts to me as I requested the same day the work was done. She also didn’t respond to a single e mail I sent her. As I said before, I will pay for the examination of my PCM which is what I asked them to do, and which subsequently allowed me to fix the car completely for three hundred dollars. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 02/20/2024

  After reviewing my General Managers response and reading the original complaint, I can see where there may be some mis understandings and communication failure. Car repairs get complicated, there always seems to be more than what meets the eye. Looking at the original RO, I can see where you came in, had a part and a diagnosis from another shop with what was wrong with your car. My understanding is when you reached out to our dealership you inquired about the service department taking care of an issue and you gad the part in hand. Unfortunately, a lot of time the things customers tells needed to be done doesn't necessarily fix rigor issues. Just like in your case, you brought a part you received elsewhere and asked us to put on your car, it was the wrong part. We didn't sell you the part, someone else did. Once we quoted a price for the work you wanted performed. That work didn't fix your issue, my understanding you authorize the service department to diagnose and find what would take care of your issue. Sometimes some serviced must completed before discovering another issue that is causing you original complaint. This takes time, time takes money. I also see where you did get frustrated, I understand. Someone tells you one thing, you share it with a service provider, you bring in a part and then discover, the part is wrong/bad. the problem is deeper and now you are a thousand dollar into a repair and there is no light in sight. I get it. We deal with this every day, and we do understand the emotions that do get involved, this is why were require authorization from the customer, we do our best to communicate and sometimes we fall short. I am the owner. Let's schedule a time to get together and talk. I cannot promise I can provide you with the answer you are going to want to hear, but I can tell you I will listen, and I will be fair. ************ is my personal cell, text me and let’s set something up.

  Customer Answer

  Date: 02/23/2024

  
  Complaint: ********
  I am rejecting this response because:

  After speaking with the owner who left his telephone number in the company’s latest response, I called as instructed. This person spent a lot of time talking but very little listening. He pointed out that his business was there to make a profit. He also described that his relationship with Chrysler forces his shop to follow Chrysler protocol, which requires him to use their system or lose the right to be a Chrysler dealer. That protocol required him to buy parts not on the basis of need, but according to a set of rules guaranteeing a profit for both his dealership and Chrysler. My talk with him educated me on why fixing a car before squeezing extra money from the client is less profitable. After a long speech, he abruptly terminated the call to attend to more important business, and told me he’d call back. Four hours later, he called in the middle of a meeting I was having with a client. Because of the BBB deadline for this response, and a weekend coming up, I had to take the call. He was much more unpleasant than in the morning, speaking down to me, again saying that his primary concern was profit, and offering what he said was a goodwill gesture of $200 which I refused. My $90 estimate turned into a nine hundred dollar nightmare, which he refused to acknowledge any responsibility whatsoever for. The parts that were taken off my car were not returned to me as I requested the first day, for which his explanation was that ‘his shop policy is never to return such parts to the customer.’ 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman filled out a form when I arrived at the dealership saying it was for their advent voucher. He asked me what kind of payment I was looking for and I told him. He said he would go see what they have. What he actually did was go submit credit applications and do several hard pulls to my credit report with different banks. They hard pulled my credit before I ever even see a car, definitely DID NOT agree at all at any point to do a credit application to actually purchase a car.Once they did that, then they sent out a salesman who kept telling me how i was in such bad shape financially (im not) that i should just buy what he is trying to sell me because it was my best option. (It wasnt) Didn't even know if I was buying a car there or if they even had a car I'd be interestedin but ran an application without my knowledge or consent. They showed me two car and I said no to both. They said they didn't have any cars in my monthly budget of $425-$450 beside those two shown to me, even though there website said they have a couple dozen in my price range. When I tried to leave, the literally tried to stop me, while telling me,(who has very good credit) that idk how credit works and everyplace will put in an application for me before they let me look at cars. They said there is no such thing as a soft pull credit check. Which isn't at all true in the slightest. Doesn't matter anyways because I never agreed to any sort of credit pull at all. They dropped my credit score 6 points by running their unauthorized credit applications. Just while I was sitting there waiting to see if they even had a car for me. I would like those hard pulls/applications removed from my credit report and to have it known that this dealership is untrustworthy with underhanded practices.

  Business Response

  Date: 01/04/2024

  We are sorry for any type of mis communication that may have occurred between *** ***** and the marketing sales team which assisted her while at the dealership. I have reviewed the paper work in which *** ***** did sign the necessary documentation required in which she provided her information and signature which allowed us to move forward with obtaining any and all finance opportunities that could be afforded to her. I have a copy of the Drivers License and a deal work sheet which quoted monthly payments. We as an automotive dealer do not offer "soft pull" credit check. The lenders which provide indirect lending do not as well. We would love the opportunity to see how we can still help with the purchase of *** ***** next vehicle. I would be happy to meet with her at her earliest time available. Please call me direct at ************ *** ****

  Customer Answer

  Date: 01/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: I was told he was filling out a form for a sales event voucher, I was not told I had to apply for credit.  Staff was not truthful about the information given to me. This issue has not been resolved for me
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 01/05/2024

  Please see attached signed consent to obtain information to expedite the purchase of a vehicle and see if any special program is available. Drivers license is attached as well to show the customer not only consented, provided social security number and identification. 

  I would be more than willing to set down with customer to discuss,

   

  Customer Answer

  Date: 01/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Please see my original complaint and allow me to clarify. Staff told me they need the information and a copy of my license to obtain an event voucher, and before they would allow me to test drive a car. I'm not even the one who filled out the information.  When the staff was trying to prevent me from leaving, they doubled down on their statements that they had to obtain the information for the sales event voucher and said that they had to run my credit before I could look at cars, they though I should have known that, even though it wasn't a true statement. Again, I never agreed to purchase a vehicle or apply for credit. I was only doing what I was told I needed to do before they would show me a car.

  My information was collected from me under false pretense, and used to file for credit applications without even asking me how I would be paying for the purchase of a vehicle. I hadn't even seen a vehicle yet! End of story.

   
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Played the monopoly game that said I won 5000 dollars showed up to claim my prize and they said even tho I matched the symbols that’s I had to match there board even tho the flyer never said anything like that.

  Business Response

  Date: 10/02/2023

  We hire an outside marketing company to perform this mail campaign. We have in the disclaimer which is able to be read with out much difficulty the terms and conditions along with the odds of winning max prize selections. Recipient must come in to take a chance at 1 of 2 different scratch off pieces. The first, which is attached is a scratch off where one can on scratch 6 spots and if they scratch off the 6 spots only and match them exactly as the prize piece says then the mail piece holder will win that prize, We also include additional Ky State lottery $5.00 scratch off for fun to give the customer another chance at winning. This game piece is meant to be fun. We apologize for any inconvenience this mail piece may have had on someone.

   

   

  I have tried to upload disclaimer and copies of both scratch off pieces to no avail.

• Initial Complaint

  Date:11/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 1 2022 I purchased a 2008 Ford 250 diesel truck and paid $1400 cash down. The truck hasn’t been driven barely at all. The temp tags are expired and we never received a title. I call them and they won’t return calls. Also last week truck blew head gasket. They refuse to even call me back about that as well.

  Business Response

  Date: 11/08/2022

  I apologize for any mis communication you may have had with my staff. Please give me a call as soon as you can. Let's see how we can take care of any issues you may.

   

  My cell is ************ 

   

  Thank You

   

  ***** *** *****

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: 7/15/2022 Amount of purchase: $28131.48 Purchase: 2015 Town & Country Chrysler Company: Jerry Ray Davis ********* ** My 1st issue is after i purchased this vehicle i paid around $1000 to have it fixed. My 2nd issue is ive left several messages with the manager of Jerry Ray Davis and still have not received a call back to resolve my complaint. My 3rd issue with this company is I asked for a ****** and did not get one. I get a letter in the mail today about insurance coverage and I told them about the issues and still nothing has been resolved. The bank sends me a letter saying I need to give them the title. So I call the bank and tell them everything and then she says she found the title. I am about to make my 2nd payment and still my issues have not been resolved. If I have to keep this vehicle then I want the price reduced at Jerry Ray Davis for selling me a vehicle that they knew was in bad shape. Plus when I was there they wanted to sell me 2 other vehicles that they couldn't start, the front was damaged, windows were broke, and mirrors were missing!

  Business Response

  Date: 10/19/2022

  I am a little set back for the mis communication between the sales department and our customers. All vehicles sold with over 100k on them is sold AS IS. The customer does have the ability to purchase an extended service contract which I do not believe took place here. I encourage this customer to call me at my cell number, ************ so we may discuss her issues and see how I may be able to help. 

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2020 Dodge Ram that I bought from a car dealership in Marion, IL that was still under the factory warranty. I started having issues with my truck and was advised by the Corporate RAM office to take it to the nearest RAM dealership, which was ***** *** *****. I have taken my truck there 3 times for the same issue. The first time I was told that the trucks diagnostics showed a transmission error, but was sent out the door with no repairs. The service department told me, I would have to have the same problem multiple times before they would fix it. At this time my truck was nearing the end of the manufacturer’s warranty and I was worried that I would continue to have this same problem. I was told to bring it back if it happened again. After approximately me driving the truck for 2000 miles, I was having the same issues, so I took it back again for the second time. This time the diagnostic test was showing transmission problems again and I only had about 2000 miles til my warranty would run out. I was told by the service department they were gonna tear the truck down and have someone from Chrysler to come look at it, it was never tore down and no one from Chrysler looked at it. they had my truck for a month and refused to provide a vehicle for me. I contacted the Corporate office of RAM, I was given a case manager who told me they would assist me on getting my truck fixed and that they would work with the dealership. A week or so later, I called the service department about the status of my truck, I was told now it didn’t need a new transmission and a code is was updated instead. I was worried I would have the same problem again and my warranty would expire. I was told there was a grace period and bring it back if it had issues. About 2000 miles later, it happened again, my warranty was expired. Diagnostic showed it needed a new transmission after it sat there for 4weeks. Now they refuse to give me copies of any diagnostics and are only offering to pay 50%.

  Business Response

  Date: 08/31/2022

  We have been working on a solution for this customer and feel we may have one that is satisfactory. The manufacture warranty had expired and denied their request for coverage. Even though the customer did not buy their car from us and have had no required maintenance performed here or any Chrysler Dodge Jeep Ram Dealership, we offered to provide 50% goodwill towards the repair. We have continued to deal with the manufacture on the customers behalf to get the repaired covered by warranty and we feel we may reached and agreement that is satisfactory to the customer.

• Initial Complaint

  Date:05/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took van for an oil change and for my start stop button to be fixed by dealer per warranty December 14,2021. I paid 219.35 my deductible is $100. They admitted on March 11th I should have only been charged $100. Never received money back. After Dec 14, a couple days later my start stop light came back on following engine light. I called left multiple voicemails no one ever answered. I bring it in again beginning of March. Wanting next oil change, for them to check for an engine/transmission problem. (I would press on gas and my van wouldn’t go) when I would put my car in park my van would jump forward, making me use my parking break to insure my vehicle wouldn’t move. After turning vehicle off my van would make loud noises for long period of time. My main concern was my engine and start stop considering it had just been “fixed.” It actively misfires when they hook It up and they tell me that’s great news they will be able to figure out problem. I check status around 2pm they don’t have answers but tell me to call back later. I show up around 330-4pm. I was told my oil change was done and they “reset my pcm” which made my lights go off. they said in the time they had it it never misfired so there was nothing they could do. I told them there was no way in the time they drove it if they did it didn’t misfire. He says he will put it around so I can leave. He comes back to tell me that it misfired as he pulled out and they had to order a part for my air and when it came in he would unplug some stuff to see what my issue is. My start stop and engine light come on 10 minutes after leaving. Less than a week later, no call about part& my van engine temp too high They get me in for appt at 1130. They said headgasket& not driveable. I’ve had rental for over a month and they won’t pay a dime for it. Their GM came into my work on day 5 having a loaner& called me a fool (all on video) and fired me as a customer for doing a bad Chrysler survey. Start stop& engine light are on!!

  Business Response

  Date: 05/11/2022

  After the first issue Ms. ***** had due to the service loaner we provided not being up to her standards and all the social media post along with several derogatory phone call into my service department, I personally had Ms. ***** come into my office to sit and discuss he situation. First thing I told her was she did not have to use our service department. She had a choice. I spoke this to her due to the hatred she had shown the service department and so much derogatory language she used to escribe the service writers and technicians I felt it was necessary to inform her that she could choose any ASC certified service department and the warranty would still cover her covered items. She declined and stated she would be fine using the service department her. We then discussed the service and parts needed with an ETA on such parts. The last thing we discussed was something for to drive. I looked at Ms. ***** and asked her if she needed something to drive while we are working on her car. She told me and my General Manager, no. She had it handled. At no time did Ms. *****, who has my personal cell, ever call me or anyone at the dealership things had changed and she needed something to drive. Then she calls to tell us she has a rental bill that she demanded us to pay. We declined. We never told her we would pay her rental bill, never suggested such and for her to go out on her own to rent something when I have over 200 cars in stock is really confusing. She has threaten us with everything from Social Media to BBB to Law Suites in order for her to get her demands. We have bent over backwards for her and we are at a point where there is nothing else we can do for her. No matter what we do, how much we offer she has a complaint. We service and sale cars, we treat every customer with the highest respect, however, sometimes you just have to say goodbye to some customers when you began to see the customer satisfaction will never be there. They deserve better than what they feel they are getting from us and we know when enough is a enough.

   

   

  Jerry Ray Davis

  President

  Jerry Ray Davis Chrysler Dodge Jeep Ram

  3900 Frederica St

  Owensboro KY 42301

  270-702-9990 Cell

  Customer Answer

  Date: 05/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  ******* *****