Business ProfileforKen's Auto, LLC

I purchased a 2015 Ford Transit from this dealer on 4/14/23. I called them 4/10/2023 to inquire about the vehicle, called and spoke to Greg. I let Greg know that I had a 2005 Honda Odyssey that I was looking to get rid of because the Transit would be taking its place and that the Honda needed breaks. Greg called me the next day and stated, “Hey Tessa, I took that thing on a test drive, and it had some check engine lights come on and we’re going to go ahead and get those fixed so that when you come out to pick it up there wouldn’t be any problems, should be ready Friday.” I said “ok, great!” I appreciated the honesty! Greg, called Friday 4/14/23 letting me know I can come pick up the transit! I went out with my employee in the Odyssey to trade in. We drove back to Cincinnati about 65 miles away. The check engine light came on. I sent Ronnie a picture & Ronnie instructed me to go to auto one and get a diagnostic. I went to auto zone, and it read “catalytic converter.” I sent Ronnie updates via text. Ronnie AZ to turn off the check engine light and put some catalytic converter solution in tank and ride it for at least 40 miles without filling up and see what it does. AZ no longer turn off the check engine lights. Ronnie tells me to take it to a repair shop get an estimate and that he’ll pay for it to be repaired. I filled up for the first time 4/18/23 it would not start after fueling it up and I was stuck and the gas station and had to get a jump. I set an appointment with EA Customs a local repair shop. They did a diagnostic with their machine and codes came up (P0420:00-EC, P0430:00 AND P1450:00). Eddie from the shop sent the quote to myself and Ken’s auto on 4/26 and I have not heard back from anyone. I called the shop 5/1/23 and Greg said he was going to have Ronnie give me a call, no one has called nor texted me back. What I thought was an honest and good deal with good businessmen abruptly turned for the worse. I simply just want the vehicle repaired.