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Business Profile

Mobile Pet Grooming

Aussie Pet Mobile of Greater Louisville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Pet Grooming.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saturday July 29 Aussie Pet Mobile came to my house to groom my Shihpo the man put my dog on his leash & proceeded to his van he told me it would be 45 mins until he was finished. once he was finished, I paid him gave him a tip & he left. when I went into the house, I notice blood coming from my dog's foot 2 hind feet. I called him back he told me he was coming back. he took my dog back to his truck & asked me did I have some peroxide I said yes, he also had some. it took him about 10 to 15 minutes he brought the dog back to me & still notice the bleeding he took him back to the van a 2nd time & did the same thing he did the 1st time. I told him & if it doesn't get better, I was taking him to the vet. I have been calling since Saturday the 29th Sunday, Monday & today Tuesday August requesting a refund for VERY POOR service no one has returned my calls.

  • Initial Complaint

    Date:09/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday 9/2/22 I had my dog groomed by ****, besides the horrible cut he injured my dog. She can barely walk and both of her eyes were hemorrhaging. He said he did nothing to her and that she was just old Yes, she is 13 but was in excellent health before she got in his van. I took her to the vet and was told this was due to strangulation. I have contacted the owner of the company and was told that I would be reimbursed for medical expenses but this does not change the horrible treatment that my dog endured. I notified the groomer with the information from the vet and his response was that my dog was old and needed to be put down anyways and I can go to **** for not paying him. The police was contacted and they said it was a civil matter. I’m not sure what steps to take next but I wanted to spread the word before “****” groomed someone else’s dog. My dog is still sick and I shave over $1000 in vet bills. I have contacted the owner and he keeps making excuses for not turning my claim into his insurance company.

Aussie Pet Mobile of Greater Louisville is NOT a BBB Accredited Business.

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