Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from them. Turns out that the vehicle I bought had been involved in a serious accident (airbags deployed), and the issue was not disclosed to me. They refused to help with taking the car back. I paid $40+K for a car that currently books at around $25K (would book around $36K if there had not been an accident). I would not have bought the car if I had known this issue.

  

  Business Response

  Date: 03/06/2024

  We sold the 2021 ******* ** to the customer on 9/1/23.  We traded for the ******* and our service department performed an inspection that included an oil change and tire rotation prior to putting it on the lot available for sale.  When we traded for the vehicle, there was no visible damage to it and we did not make any accident related repairs to the vehicle while it was in our possession.  Ultimately, we had no direct knowledge of the ******* having been in an accident prior to us selling the vehicle.
  We will be unable to meet the customer’s desired settlement of a refund.  Our understanding is that he traded the vehicle into another dealer who offered him a significant amount less than we offered on 2/13/24.  Our offer was closer to the $36K than the $25K book that is referred to in the Customer’ Statement of the Problem.

  Customer Answer

  Date: 03/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I came to the dealer firsthand prior to even knowing about the accident as far as the possibility of trading it in. I was attempting to purchase a house and needed to lower my monthly DTI. They ran me through some numbers on a particular truck that I might have been interested in (down payments and where my monthly payment would be) but did not make any suggestions on a different vehicle (only other suggestion was a newer ******** ****, which I told them I was not interested in). I did NOT receive a formal offer in the form of an offer sheet, neither do I recall a verbal offer being made. The only recollection of the meeting I had was “you are better off keeping it and finding a different loan officer [for the home mortgage I was seeking].” The only way I found out about the wreck is another dealer offering $32,500 for the car and then directly rescinding the offer afterwards saying, “Because of an airbag deployment in 2021, your vehicle is not eligible for our purchase program”. Again, I never received formal offer documentation on the vehicle. All I remember is being told “you’re better off just keeping the car.” For this reason, I sought out a different dealer and settled with them as my understanding was that the original dealer was not very helpful with my trade-in attempt. Prior to accepting the other dealer’s offer, I had been to at least 8 other dealers; with only 2 others offering $21,000 and $29,000. The other 6 would not make an offer, and advised either a) seeking legal action for misrepresentation (as I was under the impression that the vehicle had not been wrecked); or b) accepting a voluntary repossession. 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Ford escape Knox ford on 5/22/23 they charge me for licenses, license transfer and title and registration fee of $$62.00 This was for Kentucky. The car was transferred to Indiana not Kentucky I have spoken to Knox Ford several times over this they keep promising to send out a check and they never do. I spoke to a man named ***** **** ,at Knox ford on and around 6/22/23 he said they would get a check right out and if they didn’t he said he would pay it out of his pocket still nothing I would like to have this resolved as soon as possible. I won’t be doing business with them anymore at two. I think they are crooked and getting as much money out of people as I can and trying to disguise it on the paper work.

  

  Business Response

  Date: 07/28/2023

  Our customer was contacted and advised a check could be picked up or we could mail it. She elected to have it mailed and we apologized for dropping the ball after first being informed of the issue.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a brief narrative. The attachments have a complete statement along with documentation supporting my complaint. I have reached out to the business on more than one occasion and have yet to work out a fair settlement in this case. On 28 October 2022, my friend ***** ******* came to my office with a 2014 Ford F150 along with salesman from Knox Ford. When I asked ***** if my mechanic had checked it out first, she told me that he couldn't check it until that Monday and that the salesman had told her that the truck had already been checked by their technicians. He repeated that in front of me and later my mechanic. After later finding that the lugs nuts had been rusted to the wheels and later that the main brakes and parking brake assemblies were heavily rusted making the truck unsafe to drive, I had the truck repaired. When I contacted Knox Ford on this, the GM ***** ****** seemed more intent on blaming me for not coming to him sooner than accepting responsibility for having sold that truck in the first place. Over the next week and a half, he said his owner was only willing to pay $1600 which was based on ******'s claim that the truck could have been repaired for $3200. Rather than accepting my compromise in which I would have taken the $3200, he wanted to penalize me. After seeing a lawyer, I attempted to contact the owner of Tri-County Ford, **** *****. Despite repeated phone calls, email, and a letter, he has yet to respond.

  

  Business Response

  Date: 02/16/2023

  In October  2022 Ms. ******* and Mr. ******* purchased an AS IS 2014 F-150 With 112005 miles.
  
  On December 8, 2022 Mr. ******* sends me Email detailing repairs he performed at another garage.
  
  In this Email were copies of the repair orders detailing the work that was performed at said garage
  
  That Mr. ******* Approved. I Itemized those repair orders to see what our retail price for labor and
  
  parts to perform this same repairs.To perform these repairs at Knox ford would have cost 3200.00.
  
  Ms. ******* and Mr. ******* an AS IS vehicle. As a customer goodwill gesture we Offered to reimburse
  
  1600.00 Which is half of the repair cost if performed at Knox Ford. Mr. ******* declined Offer.

  I have attached the invoices from other garage.