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Business Profile

Used Car Dealers

Second Chance Motor Sales, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold me a vehicle with a rebuilt title nowhere written nor verbal did the disclose that this vehicle had a branded title

    Business Response

    Date: 05/25/2024

    I have included in this email a response to claim made against my company, copies of dealer commission handbook about laws Kentucky dealers must follow about branded title disclosure and information about repossession in the state of Kentucky.  If you do not receive any of these four attachments, please let me know.  If there is any further information needed, feel free to let me know.  I will do what I can.  Thank you!  ***** *****

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failed to transfer was giving wrong license plate selt belt drivers side broken transmission problems catalac converter problem car was a lemon and should t be able o sale

    Business Response

    Date: 05/16/2024

    I have attached response.

     

    Thank You,

    ***** *****

Second Chance Motor Sales, LLC is NOT a BBB Accredited Business.

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