Business ProfileforMike Osbourn Lawn Care Inc

We have reached out to Mike numerous times & he has ignored our requests & even had the audacity to ask for a glowing reference. This person is completely detached from his customers and does not seek to complete his projects with any high degree of integrity or quality. When spraying the gunite, it got on the fence & deck furniture - was never wiped up or cleaned up. When the concrete for the patio was poured, it spilled all over the coping & pool tile leaving chunks of concrete & rough edges - never cleaned up. The grout between the coping is already worn out, missing or wasn’t filled in completely. Several instances where we were told the equipment was ordered but it was not. (Pool cover & it has already been paid for, heater, pump & supplies for concrete.) Instances where he requested additional money (he had none) where we would have to pay out of pocket (outside of the payment terms) to cover him just to get the project completed. He even asked for our credit card number so he could charge items that he needed (rebar). Pool was filled with water on July 3rd, but the salt cell was not hooked up correctly and the first initial set of chemicals were never added. He told us he would reimburse us for the salt but we haven't seen any money. He does not return phone calls, does not respond to text messages. He does not handle confrontation and will tell you that you are making it “personal”. He doesn’t take your concerns or issues to heart and try to fix them; he just comes back with a snide remark or tells you he’ll fix it and never shows up. Since the first of July, we have been trying to get the below items completed: clean the pool (pre-paid for), cleaning the concreate and grout off the coping, get our pool Cover (that was pre-paid, remote to work the pool lights in the pool, fill in grout around the coping.