Business ProfileforBig O Tires

Had my '17 Hyundai Elantra serviced, December 22, at this Big O Tire and one of their technicians got oil on my headliner. The manager, ***** had his tech clean my headliner. He scrubbed it so hard that it ruined it. I spoke to the **** and told him they need to come up with a solution to remedy this situation. He took pics and said he would see what he could do. Upon calling him back, he said he could refer me to ***** **** **********, **** ****** and he assured me he would do a good job. I am told it cost $500 to replace my headliner. I went to ***** **** ********** in January 23 because I trusted that they would not refer me to a bad company, but also I wanted this to be an easy solution without any difficulty. It was a nightmare from the beginning. The headliner looked lumpy upon install but **** said that would smooth out over time, it did not. He did not re-install 2 of the small headliner lights properly, one he did not re-connect the wires to it. **** came out to my job 3 times to do repairs on his work, but he stood me up 6 previous times, no calls/texts. Now the headliner is coming unglued/falling down. **** has been difficult to deal with all these months, he over promised & under delivered. A year warranty came with the headliner, but **** refused to honor it.. Even if he did, I DO NOT want him touching my car ever again! **** also damaged the roof of my car from the inside so I have 2 small dents that were not there before that you can clearly see was came from the inside that must have been caused from a tool he was used. Big O Tire referred me to this Upholstery company, and they are liable for the problems I have encountered as I would never have gone here had they not referred me. I am a single mom who does not have time for all of the grief and stress this has caused me. I contacted the manager **** about all of this and was told they are not willing to do anything else for me.