Business ProfileforAlton Blakley Ford Mazda

In late March I received a recall notice on my Ford vehicle concerning a safety issue with the transmission. I consulted a Ford dealership within 10 miles of my home and was told that they would not do the recall work. I then called Alton Blakely Ford which is about 60 miles from my home, who agreed to do the work. My ********, ***** Phillsip contacted them and set up a date to take the vehicle in. At that time he asked them if he should have it towed or brought in on a rollback. He was told no, he could drive it, just "be careful". When he dropped it off they said it would be a while because the part was difficult to get. They kept the vehicle for 7 months without repairing it. At this time I asked for a loaner vehicle, I am 82 years old and needed a way to get around in case of emergency. I was told that none were available. Different family members checked on it periodically and were always told, "We are waiting on the part". Each time I was told no loaner vehicle was available. In late November they notified my ******** that the part had arrived. However, they said that because the car had been driven in to the dealership the clutch in the transmission had burned out and it was not covered under the recall. Therefore, it would cost almost $2500. to repair it and get my car back. So, after 7 months of holding my vehicle for a free recall repair, they now want to charge me $2500 to repair my car, when their mechanics advised my ******** to drive the car down there. I would much rather paid the tow bill as the $2500.00 for the repair that was a direct result of the faulty part they were supposed to replace.