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Business Profile

Rental Service Stores & Yards

A Plus Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rental Service Stores & Yards.

Complaints

This profile includes complaints for A Plus Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

A Plus Rentals has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • A Plus Rentals

      54 Appalachian Plz South Williamson, KY 41503-9400

    • A Plus Rentals

      404 S Mayo Trail Pikeville, KY 41501

    • A Plus Rentals

      700 Winchester Ave Ashland, KY 41101-7443

    • A Plus Rentals

      338 N Mayo Trl Paintsville, KY 41240-1804

    • A Plus Rentals

      118 W Central St Harlan, KY 40831-2132

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 11 th 2024 I purchased a couch from this business for $1,042. On January 31st after a few days of itching and scratching and getting red bumps all over my skin which at first I thought was an allergic reaction I discovered that the couch had bed bugs after finding one crawling on my neck while laying on the couch. I then called the store and let them know that I had discovered the bed bugs and I was told that because it was a full cash purchase and it had been longer than 21 days that there was nothing they could do about it. Which I think is not right at all they should not be allowed to sale used furniture. I have 2 children and I live in public housing they do inspection almost monthly and if they come in and see bed bugs I could get kicked out of my apartment. I have photo proof that they are in the couch. I never had them before I got the couch. I've lived here for a year I've had all the same furniture the only new thing that has been brought in is the couch and they are telling me there's nothing they can do about it when I just paid over $1000 for this couch. It will not let me upload the pictures or documents but if someone can get in contact with me I will gladly email then

    A Plus Rentals is NOT a BBB Accredited Business.

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