Business ProfileforAce Chimney Sweep Inc.

I had a $6500 job completed By this company in September. The invoice was to replace the top five rows of brick and put a cap on. A few weeks ago there were some strong winds and they were damage to the chimney. A contractor got up there and took extensive pictures of the chimney where it was very apparent that the brick did not bond with the mortar. The entire top row peeled off cleanly and it took the cap with it. You can see in the pictures very clearly where every brick set because none of that mortar came off with the brick. I called the company and ask them what they could do to work with me on this as I just had a large repair done 6 months ago and this is the fourth time this cap has come off since they originally put one on. The woman i spoke to immediately had an attitude and challenged whether or not the person was a masonry expert before she'd even looked at the photos or reviewed the issue. This is a big indicator of the quality of the company when they immediately say they couldn't have done something wrong before they even looked at the issue. I asked her to review the picture she said she would get with her team and get back with me. Another man who was referred to by the company as a technician called me and said there was nothing they can do. I got upset and challenged it because It is very obvious in the problem is in fact it's embarrassing. He said he never said he wouldn't work something out with me and he would look at the pictures and give me a call back the next day to let me know what he could do. He then refused to take my call. Apparently they said that he would call back and he never did. I tried to call today no one answered and then I got a very nasty call back from the woman who now says she's the owner and he is the apparent co-owner and they are refusing to do anything to rectify it. She lied and said he never offered to work something out with me .Then hung up on me because that's how proper businesses behave. This company is a sham