Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’d steer clear of this roofer. James E Roofing. Apparently he’s an authorized ***** ******* contractor. I’ve just contacted them with this information….. Roof installation. Skylight was not step flashed as required. Caused a leak that damaged my ceiling severely. $1,000 in damages. Called to get it resolved. I have pics of before, during, and after roof install. James E came out and refused to fix the skylight. Instead, he just wanted to fist fight. Claimed he was a mixed martial artist and would break both my legs. Did some research on **** and called another roofer. Apparently he has a history of threatening his customers with bodily harm. I'll be suing in small claims court.

  Business Response

  Date: 05/03/2022

  Dear *** *******,
  I understand frustration when it comes to any type of property damage.  However, this is not an issue of poor workmanship.  As I explained to you when we met on 4/17/22 to look at the issue, the leak is due to an old skylight that needed to be replaced.   When we completed your roof two years ago, we told you then that your skylight needed to be replaced.  The photo that you show is a photo that my company sent to you showing that it needed to be replaced.  You did not want to spend the money to replace it at that time and said you would deal with it down the road. 
  Your accusation of aggression is inaccurate.  During our meeting, I agreed to replace your skylight at a discounted cost for you.  You thanked me and I said I would send over a contract the next morning.  However, very quickly after I left, you started sending me numerous threatening and racial messages.  As the messages continued to get more aggressive, I eventually, had to file a complaint with the police department. 
  I’ve been in business a long time.  I hold the highest installation status with the most replicable material manufacturers who stand behind my workmanship.   I have 20 years of satisfied customers.  It is unfortunate that we could not come to a resolution on our own. 
  
  Respectfully,

  
  ***** *
  Owner 

  Customer Answer

  Date: 06/14/2022

  Hi ****,
  
  I’m rejecting the response as per the following:
  
  1.      I was never told that my skylight needed to be replaced.  My Scope/Contract makes no mention of that at all.
  
  2.      It is a problem with workmanship as the flashing was not replaced (or even stepped as required).
  
  3.      I have $1000 in ceiling damage as a result and have 3 professional opinions and estimates to prove it.
  
  4.      I took that photo with my phone and will use it in court as evidence.
  
  5.      I was threatened with bodily harm by Jamie (the owner) on 4/17 first while reviewing my situation.  Not that any of that is relevant to a small claims action.
  
  Thanks!
  
  ***** ******** **** ***
  ** ******* *******
  Mobile:  ###-###-####
  ******************