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Business Profile

Aromatherapy

Heart & Body Naturals, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aromatherapy.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a package with a slip saying that an item I purchased was out of stock and will ship once in stock.. It's been three weeks, and product that previously purchased never came. I reached out to the Consultant, and she ignored me. I emailed the customer service for two weeks and have either got the run around, or felt mocked and not taken seriously. I have no other choice but to file a complaint and I will be disputing the charges on my bank account. This is horrible business practice, but they push push push product on you and have no problem with that but when it comes to a problem, you won't get your money back, an apology, nothing...

    Business Response

    Date: 05/02/2024

    *** ********** placed an initial order with our company on April 10, 2024 (see attachment 1 for order invoice). Her item was shipped and was delivered to her residence on April 15 (see attachment 2 for order history displaying assigned USPS tracking number and attachment 3 for USPS tracking/delivery confirmation). The ********* ***** ****** *** ********** ordered is currently out of stock, and *** ********** received a slip with her package indicating the lotion was out of stock and would be mailed to her as soon as it was restocked. On April 25, 2024, ten days following delivery of her package, *** ********** submitted a support ticket to our customer service department (see attachment 4) inquiring about the lotion. At that time, she was told the lotion was still on back order and she indicated she would be submitting a BBB complaint. On April 29, 2024, *** ************ order was cancelled, and she was issued a refund in the amount of $28.45 (see attachment 5) for the ********* ***** ******, to the credit card ending in **** she utilized for the initial order. Only the ********* ***** ****** was refunded as *** ********** received, and has retained, the additional items on her order. We have cancelled *** ************ account with our company. 

    Customer Answer

    Date: 05/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,

    ****** **********

    Customer Answer

    Date: 05/03/2024

    The fact that I didn't get a valid response until I contacted BBB speaks volume about this company. I shouldn't have to threaten a company with BBB to get a refund in the first place.. Stating the fact that you removed me from your database and stating it to the public, well, I already told you I wouldn't be doing business with this company again after ignoring multiple emails and brushing it under the rug like it wasn't important. Just puts a bad taste in my mouth with these MLM pyramid scheme companies. 

  • Initial Complaint

    Date:04/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving auto ship products from this company for awhile. However on 9/30/2022 i did not receive my products, they do not have insurance on there packages so i had to stop payment on my credit card in the amount of $128.67 because i was not going to pay for products that I did not receive. They said it showed delivered on their end and maybe it was delivered but not to me. After this happened, I also discontinued my auto ship delivery. Today, 4/21/2023 I reached out to ask them a question and they said that my account is in the negative. This is the first time I have heard anything about my account being in the negative. I asked why my account is in the negative and i have not received a response yet. This is the only thing that it could be. I do not feel it is right to try to make me pay for something that I did not receive. I hope this can be resolved in a fair and timely manner. Thank you!

    Business Response

    Date: 04/26/2023

    Ms. **** contacted our Customer Support on September 26, 2022 at 2:47 pm to indicate she had not received order ****** placed on September 7, 2022 (screenshots attached). Our Customer Support representative provided Ms. **** with the United State Postal Service tracking link for the package and Ms* **** indicated she would check with the Post Office again regarding the package. We did not hear directly from Ms* **** again until April 22, 2023 when she contacted our Customer Support regarding a different issue. During the time between September 26, 2022 and April 22, 2023, Ms* **** initiated a chargeback through her bank for order ******. We have provided here the same documentation we provided to the credit card company, which clearly shows the package left our facilities and was delivered by the Postal Service to a parcel locker at the address provided to us by Ms. ***** 

    Business Response

    Date: 05/12/2023

    Ms. **** has already been reimbursed by her credit card company, as evidenced by the chargeback documentation attached herein and included with our initial response to this complaint. Ms. ****'s account with us was cancelled automatically in February (screenshots attached) as she had not placed an order within the previous six months. Since Ms. **** has already been reimbursed by her credit card company for the products she indicates were not received, but we show as received based on US Postal Service tracking, we do not owe her any further compensation. And as her account has already been cancelled, we consider this matter closed. 

    Customer Answer

    Date: 05/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ****

Heart & Body Naturals, LLC is NOT a BBB Accredited Business.

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