Business ProfileforCobra Transmissions, Inc.

Dropped of my Esacpe on July 15th 2023 with request of looking at my transmission. Within a couple weeks they said they checked it out and the transmission was bad. They asked me if I wanted a new transmission and quoted me $3800. I told them yes. They said it will be awhile before they could do it. I told them that would be ok. I waited til October 4th and called them asking if they had it fixed yet. They said they havent started on it yet. Also told me not to call them they would call me when it was ready. He seemed rude like i was rushing him. So i didn't bother them wating on repairs. I observed the Escape still sitting there early march. Noticed wasn't outside March 14th. Thought they finally had it in the shop to repair it. Never got a call so called May 9th for an update. The first guy that answered said he knew nothing about a ford escape so he got the other guy on the phone. This guy said hold on he will check and hung up on me. I immediatley called back within seconds. The same guy answers phone. I said we got disconnected somehow. He's rude and says I abandoned the ford escape over a year so I sold it for junk. Important note Vehicle was dropped off July 15th 2023. This phone call was May 9th 2024 so he was way off. I never recieved any phone calls, no letters no written documents of any sort for me to get the escape. I didn't authorize anything I would have gotten it since they didn't want to work on it. I have title in hand proof of insurances, registration, towing there.