Business ProfileforAffordable Foundation Repair, LLC

I saw a few bad reviews but enough positive reviews to give them a shot. Unfortunately, it appears the poor ratings were correct. The owner assessed the job, sagging floor boards on a pier and beam house, and incorrectly determined there was no subfloor and it was a joist issue. When I spoke to him on the phone before contracting on the project, he was certain that installing additional joists would resolve the top boards from being uneven and giving when weight was put on those sections. He told me, with no uncertainty, that I had a joist issue and not a flooring or a subfloor issue. After the work was completed, his employees that did the work told me that I did have a subfloor and there was nothing they could do about the small giving of the floor that was present. The owner made the incorrect assessment based on believing we did not have a subfloor and as a result, the solution he sold me was wrong. He sold me a $3,220 solution based off an incorrect assumption and the only suggestion has been to find a flooring contractor to pay and implement the actual solution. A respectable businessman would help make this right through refunding a portion of my money, paying the flooring contractor to finish the work, or at least attempting to see if additional joists would help. As a contractor I would have expected reputation to mean more to him.

The review you have given us is unfair. At Affordable Foundation Repair we take pride in our high standards of customer service, and we regret that you were not satisfied. You contracted us to address the sagging of the floors and we did. We performed the work that was in the foundation repair contract you signed. We took care of the sagging floor, added more joist where the spans were too far apart. This braced the floors, and you were very pleased at the end of the job. You told the supervisor we did a good job firming up the floor where it was sagging. You signed notes at the end of the job that explained we braced the floors as much as possible without damaging your flooring and you need more ventilation, which you opted not to do. The flooring in your home in some areas are uneven and still squeak somewhat. That’s from the flooring and no longer from the home’s foundation. It was mentioned by the supervisor that the flooring is tongue and grove and is not sitting evenly. He noticed the flooring had been resurfaced and a filler was used. There is also a wall that was removed, and this filler could have gone into the gaps causing the floor to sit uneven. The floor in places is composed of different pieces where the wall used to sit. You stated your main concern was not fixed, the flooring not being even and the floors squeaking. These are issues for a flooring contractor. We do not believe we deceived you in anyway. While fixing sagging floors and bracing areas where the spacing was too far between, could help even out floors and squeaking, it’s not guaranteed. You stated you wanted money back to pay a flooring guy what’s not fixed. Its our belief that we fixed what we were contracted to do and got compensated accordingly. Affordable Foundation Repair