Complaints

This profile includes complaints for Key Real Estate Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Key Real Estate Company

  6444 Jones Creek Rd Baton Rouge, LA 70817

• 

  Key Real Estate Company

  625 Convention St Baton Rouge, LA 70802

• 

  Key Real Estate Company

  2455 Weldwood Dr Baton Rouge, LA 70816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant of Lakeside Villas from September 2019- March 2023. I moved out due to having to relocate to a new state for a job. I understood that I had to pay a fee for not giving a sufficient notice (which is 60 days). From my understanding, I had 30 days to pay before reporting me to the credit bureaus. I was willing to pay as soon as I left but Lakeside gave me the run around and sent me directly to collections as soon as I moved. As soon as I got the bill, I paid it in full. I have been trying to find housing here in my new state but have been prevented from doing so because Lakeside refuses to clear my balance of $3,301.99. I reached out to the company in which I had to pay my debt to and they confirmed that Lakeside received notice of a full payment on April 17, 2023. I reached back out to Lakeside and they refuse to clear my balance. It has been six months and they are telling complexes here that they would not rent to me because I have a three thousand dollar balance which is inaccurate and they have confirmed that is inaccurate. However, I am constantly denied because they refuse to remove the balance off of my record. I have spent too much money on apartment applications and I remain living off of a family members couch because of them. I am seeking my full refund from Lakeside Villas. I have attached my receipt showing a zero balance and also my bank statement of the payment. Thank you for your assistance.

  Business Response

  Date: 09/20/2023

  Ms. ***** moved out without giving notice and incurred charges related to defaulting on a lease.  The account was turned over to Rent Recovery Solutions for collection and proof of satisfaction of debt will need to be provided to Ms ***** by Rent Recovery Solutions.  

  Customer Answer

  Date: 09/27/2023

  
  Complaint: 20627320
  
  I am rejecting this response because I am being denied finding housing because the company will not clear my debt that was paid in full as soon as I received my bill. They also turned me over to collections the day I moved out when they were supposed to give me 30 days to pay. I want my three thousand dollars back if they do not want to clear my payment in their system. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 09/28/2023

  Ms. ***** moved out without giving notice and incurred charges related to defaulting on a lease.  The account was turned over to Rent Recovery Solutions for collection as per the lease contract. Proof of satisfaction of debt will need to be provided to Ms ***** by Rent Recovery Solutions.  

• Initial Complaint

  Date:08/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at Lakeside villas apartment complex for over 5 years. Within the last year I have had problems with the new manager. It all started when I asked for my bathtub to be fixed. The peelings were coming up and getting stuck in my private area! The first time they had someone come out to fix it they did not notify me that I needed to clean my bathroom. The second time they came out I didn't clean up my entire bathroom. The manager than told me if they came out again I would be paying for it if everything was not done properly. In the mean time they kept ignoring me and refused to have it fixed. I then get a notice on my door stating "once my renewal was up I was unable to lease from them again." When asked why, once again I was repeatedly ignored. I went to the manager Lynelle myself and she told me "I don't have to give you a reason". My lease is now up and they have hit me with all of these fees. They charged me $200.00 for a "stopped payment". I called the bank and they told me there was no stopped payment and that it has to be on there end. Again, I reached out via email and phone multiple times with no answer. Finally the manager calls me and I politely explained the situation and asked if she would remove the fees. She said "No that is between you and your bank" and hung up the phone. I am going to go ahead and pay so I wont be charged any late fees. I also asked about the deposit I paid when I went to Lakeside because they did not apply it to my charges. One of the employees said "It was only $100". It still needs to be applied to the rest of the charges! But I am requesting to have the charges refunded. Thank you so much for any help you can give me.

  Business Response

  Date: 09/18/2023

  The repair was scheduled several times but we were unable to complete the work due to the residents failure to follow the prep instructions.  Ms. **** made a payment on 7/31 and another payment on 8/1.  She placed a stop payment on both of them resulting in 2 NSF charges posting to her account.  On her final account statement, the charges totaled $1,055.00, leaving a balance of $955.00 after the $100 deposit was applied.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ****** I’ve been have a lot of issues with the apartment and needing things to be fix either they take forever to fix them or it never got fixed at all. I’ve been complaining about my carpet it’s really dirty and matted to the floor. I was told that I was suppose to get my carpet clean upon every lease renewal. So when they put the letter on my door about the offer for the lease renewal I called them that day and told them I wasn’t renewing my lease here, no one never sent my the paperwork like she just sent to my email when I told her I wasn’t renewing it. Then I called back after hearing nothing to see what would be the requirements to just move into another unit she said they would have to do a walk through so we scheduled that for 1:30PM and I told them I leave for work at 2:45PM and in my lease it clearly states we suppose to do the walk through together, we’ll she didn’t come until after 2:45PM. No one never got back with me about that either so I called today and was telling them that and they coming up with all the fees when i been taking all the proper steps and I get nothing from them. I’ve called them several times no answer they never answer the phone!!

  Business Response

  Date: 01/31/2023

  This resident reached out to us, in regards to transferring apartments within the 60-day window to give notice. Upon her transfer request being declined, we were told the resident would like to move out instead. We made the resident aware that a 60-day notice was required and they had the option to stay for the full 60 days or pay an insufficient notice fee to move out on February 17, 2023.

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, 2023, I was contacted (via phone) by a collection agency (**** ******** *********) for Ivy Park Apartments and told that I was being notified of a debt that was owed to Ivy Park for damages to property, lack of adequate notification of moving, lease violations, etc. I was told that the amount owed to Ivy Park was in excess of $2,000. I was told if I didn't settle the matter, it would be reported to the credit agencies. The collection agency indicated that they had mailed a notice of validation to my last known address I moved from the address about 2 years ago, and the postal forwarding order had expired. Furthermore, I signed the rental application as a guarantor for my son, who occupied one of the apartments at Ivy Park. I also signed the lease from January 2019 to December 2020. In December 2020, my son signed the lease alone and Ivy Park accepted his signature of the lease without my signature and thus allowed him to continue to rent the apartment. I asked that the collection agency send me a copy of the notice of validation to my current address which I provided to them. There was no attempt on my son's or my part to avoid Ivy Park's communication. Ivy Park and its collection agency neglected to use simple methods to adequately contact us (sending the notice of validation to my son's address at the apartment complex would've caused it to be forwarded to his new address and/or contacting me through email which they'd done numerous times in the past would've also been successful). When I asked that the notice of validation be sent to my current address, I was told that they don't send "second" notices of validation and that all they could do was to send me a list of the charges. Well, this doesn't allow us the right to challenge the charges. The apartment complex was notified by email more than 60 days prior to moving (as stated in the lease). Any charges should subtract the security deposit and monies paid to Ivy Park for damages.

  Business Response

  Date: 01/23/2023

  This resident was undergoing the eviction process due to non-payment of rent when they skipped without notice on July 1st. All charges have been entered as according to our lease agreement. We will be re-opening the file to make sure no cosigners were incorrectly sent to collections. If we find this to be true, we will remove the cosigner from any collections efforts.

  Business Response

  Date: 01/27/2023

  There is no record on file of a notice to vacate being turned into the office. Per the signed lease agreement, a notice to vacate request must be submitted on a manager's notice to vacate form, that has been signed and approved by office staff. 

  Upon completion of your Final Account Statement and signed copy was emailed to [email protected]. At time of skip/eviction, no forwarding address was submitted to the office, when this happens Final Account Statements are mailed to the address on file for the emergency contact. In this case, ***** *******, would not have received any evidence of a final account statement as she had previously removed herself from communication with the property, and no longer wished to be a cosigner.

  Customer Answer

  Date: 01/27/2023

  
  Complaint: 18839555
  
  I am rejecting this response because: respectfully, there is still no acknowledgement of my comments concerning the rent that was paid to Ivy Park, the return or subtraction of the security deposit, as well as the payment made for the damages. The tenant was on a month to month basis. Why would you start eviction when the tenant didn't have rent in arrears for more than 15 days, and the payment was made to Ivy Park on the 16th day. For what reason would you start eviction if Ivy Park wasn't aware of the tenant's notice to vacate and didn't respond to the tenant's multiple communications notifying Ivy Park of his intent to vacate and provide the notice to vacate form? Again, Ivy Park was paid the outstanding rent and monies for the damages to the apartment. There is no acknowledgement from Ivy Park for these payments or subtraction of the security deposit. We would like to resolve this issue with Ivy Park retracting the account from the collection agency and subtracting the payments made to Ivy Park (including the security deposit). Again, we are attempting address this matter in good faith and ask that Ivy Park do so as well and acknowledge the payments it has received and subtract them from the amounts it claims it is owed.  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 11, 2023 Good evening, on December 28, 2022 at 8:34am, I contacted Ivypark Apartments leasing office and spoke with ******** ****** on how to give Notice To Vacate. I turned in the NTV on December 29, 2022 by placing in leasing office box. Nowhere does it state in lease how communication had to be received, therefore communication can be received by email, fax or written statement. January 7, 2023 at 12:13pm I received a phone call from ****** ***** asking about renewal and I told her it was already turned in to ** ******. At this time, she stated that ** ****** had not been in the office for a week so I emailed her the NTV document. January 11, 2023 I received a phone call from ****** *******r inquiring about the status of the NTV. I informed her that she was the third person whom I had to communicate with regarding this issue. It seems as though a lack of communication between office staff and for some reason I'm left to pay the price. I have lived in this complex for three years and paid rent on time every single month never and never been late. Why would I contact the office for a NTV if I had no regard on exiting the apartment the proper way? I stated my reason to move is because of Poor Management. I would hate to think that this is a form of retaliation from my statement. The lease to renewal offer has different current rent amounts on each document. The 1st one received on 11/03/2022 states current rent at $1214 with renewal offer being valid 11/03/2022 to 12/03/2022. The 2nd document received on 12/28/2022 states current rent at $1312 with renewal offer being valid 12/28/2023. Attached to this email is ALL documentation regarding this matter. Sincerely yours, ******* ***** ******* **** ****

  Business Response

  Date: 01/27/2023

  Ivy Park Apartments has moved forward with waving insufficient notice fees as a good will gesture.

  Customer Answer

  Date: 01/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18728581, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****