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    ComplaintsforTransfinancial Companies

    Collections Agencies
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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      A wet ink signed contract between me (********* **** *******) and Transfinancial does not exist to obligate me to pay them anything. According to Privity of Contract, a contract cannot confer rights or impose obligations on anyone who is not part of the original contract. HIPAA (Health Insurance Portability and Accountability Act of 1996) also grants me the right to prevent third parties from accessing my medical records or privacy information. I do not recall giving ***** ***** ******* ******* ****** permission to release my medical information to a third party (Transfinancial Companies). I ********* **** ******* prepared this form. These are my original words and are clear for anybody to understand.

      Business response

      07/11/2024

      We received Mr. ********* original dispute letter in January 2024.  We validated the debt and responded to that letter in accordance to the rules and regulations set forth by the FDCPA. 

      Customer response

      07/11/2024


      Complaint: 21969589

      I am rejecting this response because: I never received a contract between me, ********* **** ******* and Transfinancial companies that I owe them and wet signed by me. Privity of Contract, a contract cannot confer rights or impose obligations upon anyone who is not a party to that contract.
      Only the original parties to the contract are directly bound by it.

      Sincerely,

      ********* *******
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I am writing in response to ******** ******** ******** ** ********** **************************** regarding my complaint (ID 21922982) against Transfinancial Companies.  I am filing a complaint against Transfinancial Companies for reporting a debt on my credit report that I do not recognize and for which I have not been provided adequate documentation to verify. Despite my request for verification through a certified letter, I have not received any original contract or proper documentation from Transfinancial Companies to substantiate this debt. Instead, I received a Health Insurance Claim Form from ********** ********** ******** ** *** ***** ******* ** **********. This document does not demonstrate that I owe any debt to Transfinancial Companies. As such, the reporting of this debt on my credit report is inaccurate and has negatively impacted my credit score. Under the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA), the burden of proof lies with the debt collection agency to validate the debt, not with the consumer. I request that Transfinancial Companies provide proper validation of this debt or remove it from my credit report, as per my rights outlined in FCRA section 623(a)(1)(A). Additionally, I requested verification of Transfinancial Companies’ authority to collect this debt under the FDCPA. They have only provided validation of the debt without addressing my request for verification. This discrepancy raises questions about their legal standing to pursue collection on behalf of the original creditor. I am hopeful that we can resolve this issue swiftly and fairly. However, if it is not addressed satisfactorily, I will escalate my concerns to the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). Please find attached the Health Insurance Claim Form that I received, which further supports my position.

      Business response

      07/05/2024

      Transfinancial Companies, LLC has received and responded to the written dispute, from Mr. ******* in accordance to the laws and regulations outlined by the FDCPA. 

      Customer response

      07/11/2024


      Complaint: 21939864

      I am rejecting this response because:

      Sincerely,

      ******* ******
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I received a notice that I have a collection from TRANSFINANCE on my credit report. It says it was opened on 3/24/2023 for $746 with account number starting in C1OHC1************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

      Business response

      01/31/2024

      Please call our customer service ************ for account detail.  You also have the right to dispute the debt by sending us a written dispute letter to Transfinancial Companies, LLC , **** ******* *** * ***** ****** ** *****,  You also may refer to the following link for more information regarding disputing a debt: *******************************. 

       

       

    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I received a notice that I have a collection from Transfinance on my credit report. It says it was opened on 4/28/2020 for $1,191 with account number starting in C1PEM1************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

      Business response

      01/25/2024

      Please call ************ and one of our CSRs can proved account details and help you resolve this matter. 
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I have been disputing a collection with TransFinancial Companies and have sent 2 certified mail letters thus far and am sending a 3rd letter today. The first letter I mailed was on September 7th, 2023, followed by a response after 30 days on the date of October 26, 2023. I have attempted getting on the phone multiple times with them to discuss and have not have any lead way. They claim they can't find me in the system they have but somehow can report to my credit that I owe a supposed amount and also send a response including the account number along with a bill. I sent an additional letter on 12/1/2023 in which I have not received a response. TransFinancial Companies has violated HIPPA laws. The collection agency mailed proof that they have violated HIPPA laws which I will attach to this complaint. They have violated 1681e(B)

      Business response

      01/08/2024

      We have received the 2 original dispute letters and have responded in accordance to FCRA and FDCPA. 
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      July 19, 2023 TRANSFINANCIAL COMPANIES, LLC PO BOX 80103 BATON ROUGE, LA 70898-0103 **************************** Re: 1********* ****** ****** CEO, Transfinancial Companies, LLC, i have try to contact your company servereal times by email . However, it seems that email address has some flaws and technical difficulties. I am committed to resolving this issue as soon as possible. In response to your inquiry regarding the collection of debts, I am writing to you. You regarding ****** ***** (Ref. No. ***********). I do not bear any responsibility for the debt you are trying to collect. You and your company are unknown to me, and I have not opened an account with Trans Financial Companies, LLC. Does this alleged debt have any purchase receipts, payment transactions, or agreements between the parties listed above? In accordance with the Fair Debt Collection Practice Act, you are harassing me, trespassing on my property, and violating my rights. Please cease all communication with me including the address listed above. My records do not reflect the existence of this alleged debt and I am not liable for any of your attempts to collect on this debt. Upon stopping your collection efforts, please indicate to other companies that the debt is disputed or has been disputed. Upon reporting the debt to a credit bureau (or having already done so), please indicate that the debt is disputed. I am not responsible for any debt you are trying to collect. In addition, I have never heard of you or your company, nor have I opened an account with your company, Transfinancial Companies, LLC. There is no evidence of a contract or receipt agreement. Thank you for your cooperation. Sincerely, Mr. *****

      Business response

      08/21/2023

      We have received Mr. *****'s written dispute. We are in the process of obtaining the requested documents. We will continue to correspond directly with him as per FDCPA guidelines. 

      Customer response

      08/21/2023


      Complaint: 20496475

      I am rejecting this response because:

      Sincerely,

      ****** *****
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I HAVE LISTED INACCURATE ACCOUNTS AND INFORMATION THAT I DID NOT SIGN AN AGREEMENT OR AUTHORIZE TO TAKE PLACE IN MY NAME. I DEMAND THESE ITEMS ARE REMOVED FROM MY CREDIT REPORT. Credit Card Opened by the Thief Company or Organization: ******** **** Account Number: ************ Date fraud began: 7/2023 Date that I discovered it: 6/2015 Total fraudulent amount: $ 3300 Fraudulent Auto Loan or Lease Company or Organization: **** ***** ****** **** Account Number: *******X Date fraud began: 7/2023 Date that I discovered it: 11/2016 Total fraudulent amount: $ 126949 Fraudulent Auto Loan or Lease Company or Organization: ** **** ******* Account Number: ********** Date fraud began: 7/2023 Date that I discovered it: 4/2016 Total fraudulent amount: $ 54846 Medical Services Obtained by the Thief Company or Organization: **** **** ***********: ACTION POTENTIAL PHYSICAL THERAPY Date fraud began: 7/2023 Date that I discovered it: 11/2021 Total fraudulent amount: $ 1562 Company or Organization: TRANSFINANCIAL COMPANI: **** ******* ******** ******** Account Number: ******************** Date fraud began: 7/2023 Date that I discovered it: Total fraudulent amount: $ 594 Company or Organization: ********* * *********** ******** ******* *** **** Date fraud began: 7/2023 Date that I discovered it: 2/2022 Total fraudulent amount: $ 1126 Company or Organization: TRANSFINANCIAL COMPANI: ************ ********* ******** Date fraud began: 7/2023 Date that I discovered it: 12/2021 Total fraudulent amount: $ 1807 Company or Organization: TRANSFINANCIAL COMPANI: **** ******* ******** ******** Date fraud began: 7/2023 Date that I discovered it: 3/2019 Total fraudulent amount: $ 2950 Date that I discovered it: 10/2020 Total fraudulent amount: $ 770 Fraudulent Rental Company or Organization: ******** ******** **** **** ********* ******* ** Account Number: ******************* * Date fraud began: 7/2023 Date that I discovered it: 4/2022 Total fraudulent amount: $ 9159

      Business response

      07/13/2023

      This is the fist time we are being notified of this.  We have updated our system.  Mr. ******* should send the same information to our client, **** ******* ******** ********, so they too can update their systems.  
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I am not liable for this debt with ****** ************. I do not have a contract with Transfinancial, Inc. They did not provide me with the original contract as I requested.

      Business response

      07/12/2023

      Ms. ********* has not contacted us directly requesting additional information.  She can call ************ and one our our customer service reps can provide her will any information she requests.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I'm not liable for this debt with professional emergency medic I do not have a contract with transfinacial companies they did not provide me with the original contract as requested

      Business response

      07/06/2023

      We have not received any written communication from Mr. ******** directly disputing the account.  He can send his written dispute to:

      Transfinancial Companies, LLC

      7922 Picardy Ave

      Baton Rouge, LA 70809

    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I am not liable for this debt with TransFinancial inc. and do not have any sign contract with them. This is differently affecting my living situation, and my family as well.

      Business response

      02/08/2023

      We have a contract with the the organization that provided the service.  He can call us @ ************ and one of the customer service reps will be glad to provide him the details.

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