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Business Profile

Convenience Store

Kangaroo Express Circle K

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/4/24 at approximately 1:00 a.m., my daughter told me she had a flat. I bought 2 cans of tire sealant around 1:20 a.m.. I left to go help my daughter immediately. Upon arrival I saw she actually had a blowout and the sealant was useless. I returned back to the gas station for a refund around 1:40 a.m.. I was told they don't give refunds. This information is not on my receipt, nor is it posted anywhere in the store. I left and retuned around 10:00 am today, the person on duty called a manger by the name of ********, whom I spoke to briefly. She told me, they don't have the capability to do returns, there's not even a button that gives them this option. That's a bold face lie. I paid with a credit card. All card machines have a refund option. I simply want my refund.

    Business Response

    Date: 04/11/2024

    Thank you for bringing the matter to our attention. We sincerely regret the inconvenience caused to you during your visit to our location, and we take each concern seriously. Our mission is to simplify and enhance our customers' journeys by offering small yet significant boosts to their experience.

    We apologize for the car trouble you faced with your daughter and hope that you were able to resolve it safely. We understand that you have attempted to return certain items for a refund. While most items are eligible for refunds, there are certain items that may not be refundable due to our policy. However, the items you have tried to return fall in line with our refund policy.

    We will be contacting you shortly to assist you with the refund matter and to provide additional training for our staff. We value all our customers and look forward to serving you better in the future.

    Best regards,
    Executive Team, Gas Express LLC

Kangaroo Express Circle K is NOT a BBB Accredited Business.

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