Business ProfileforEFCU Financial

My husband and myself purchased a truck at ******** *** in New Roads. The Financial Institution that they connected us with was EFCU Financial located on Air Line Hwy. Due to our regret my husband's truck was taken from him at gun point as he was out of town. A police report was filed. ***** **** insurance covered 99% of the coverage. They left the other 1% for my GAP insurance (**** ******) to cover the rest. The remaining balance on the truck was only $800 plus dollars left. GAP was suppose to cover the remaining balance. **** ****** (GAP Insurance) only paid about 175.00 dollars, canceled my policy without my permission and forwarded the remaining balance back to ******. I spoke to ****** *** in New Roads and they stated that since August that they had paid EFCU Financial over $500. I saw the check that was processed by ******. Furthermore, EFCU kept sending me statements saying I had late payments. I have a printout from their establishment that states my next payment of the remaining balance was not due until the year 2027. I kept asking them, how can I have a late payment when your establishment sent me the information that stated no payment due until 2027. They continued to make the excuse that the computer was charging me the late fee but never changed the information. Then one week later I see where ****** had made the payment in August 2023 and then they EFCU showed that the over 500 dollar payment was taken off . Now raising my balance back up once again. This statement should have been paid off with both GAP (**** ******) and ******'s payments together to EFCU. Especially since the truck was stolen in May and the payment from ****** was sent in August that they (EFCU) never credited into my system. I have been going around and around with these people. I never had a late payment to their establishment before the truck was stolen. They keep threatening to report it to the credit bureau. I have awesome credit! Please, HELP!