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Business Profile

Grills

Blaze Outdoor Products

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grill was not shipped as advertised. There was a "redesign" that was not shown or described to the customer that prevents the rotisserie from working properly. If the website was current based on what I was to receive I would not have purchased. The problem is there are bars that cant be removed, notice the "as advertised" pics what do not show the bars vs the "as shipped" pic which shows a white piece of paper under the bars that cant be removed because of the redesign. Since the bars cant be removed I have been instructed to position the meat between the bars. This is not always an option and when you do position the meat between the bars 1 side cooks hotter than the other and the food does not cook even like it should. This is unacceptable for a high end grill that should be brought to the attention of the consumer. when I reached out to the the manufacturer they were not even aware of the redesign at first. Attached is the full dialogue and below are the 3 different answers I received. 1st response to me after questioning: Those rods are in our newer models, they can be removed from behind the unit, but it's not the most fun thing to do 2nd response: The bars help the structural integrity of the firebox. While we do not have an immediate or direct solution 3rd response (voice mail) There is no way to remove the bars and there is nothing that can be done other than cooking smaller meats or working between the bars. And it shouldn’t matter since it’s a 15lb maximum limit anyway! As you can see by the 1st response I was told to remove them because I have a new model but then I was told they cant be removed. The above and attached was a conversation with Blaze grill (BBQ guys sister company). I also reached out to (2) contacts at BBQ guys with no response. Due to not getting what was advertised I am requesting authorization to return the grill. What I purchased vs what I received is not the same.

    Business Response

    Date: 01/30/2024

    We apologize for the lack of information surrounding this change to our Professional model grills. We are working to get this corrected on our end. Since the grill was not purchased directly through us, a refund would need to be facilitated through *******, the retailer. Thank you for your time. 

Blaze Outdoor Products is NOT a BBB Accredited Business.

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