We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Health Care

Amedisys, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

This profile includes complaints for Amedisys, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amedisys, Inc. has 211 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Dr ordered to have a wound care nurse come chang the dressing on the foot that had toes amputated three times a week (Monday, Wednesday and Friday). They have been coming twice a week picking their own days. In addition, some of the nurses don't know what medication to use even though it is noted in the order. This is making my foot take longer to heal. I need to know why this is happening.

      Business Response

      Date: 02/27/2025

      We do this work because we care deeply about our patients and their families and have a heart for helping others. Thank you for bringing this to our attention. We’re committed to ensuring a high-quality experience and would like to address your concerns directly. Please reach out to our Norfolk, Virginia care center directly at ************. Thank you. 

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company neglected to order medical supplies ordered by my doctor. They were in controlled over the supplies and refused to order them in a timely manner. The nurse was saying items were not on the orders when they were. A lab swap collected in April was never submitted and I had several bacterial infections on my leg. My doctor was reviewing labs results from an older test rather than the one collected in April. I was hospitalized for ten days and they could have put me on a care plan if they had the correct results. The company has discharged me and promised to provide me with two weeks of medical supplies when I have not received. I need to receive the supplies.

      Business Response

      Date: 10/02/2024

      This is a former complaint that was already handled back in July. Amedisys spoke to the family, the patient was discharged from our service and supplies were ordered on July 26 and the final supply order was delivered to the patient/family on July 27 as confirmed by FedEx tracking.  

      Customer Answer

      Date: 10/02/2024


      Complaint: 22060413

      I am rejecting this response because the company promised three weeks of supplies and did not provide the promised number of supplies. They only provided two weeks of supplies and left me without home health services.  I am requesting a week of ABD Pads that Ms. ****** promised she would ship out.  

      Sincerely,

      ***** ******

    Amedisys, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.