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Business Profile

Hospital

Womans Hospital

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    04/19/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Woman's billing called day prior to pre-op OV informing $651 is needed to be paid at C/I towards deductible per BCBS for surgery. Pre-op DOS 02/02/22, checked in- clerk did not mention about owing $651. Brought it up and clerk proceeded to collect $651. Saw OB/GYN and sent for lab work. Lab was aware of amount charged from receipt in paperwork. Nothing said at C/I of surgery DOS 02/09/22. Noticed all filed claims and EOB had no amount applied to deductible. Called BCBS and they were never made aware deducible was satisfied and processed filed claims at $0 applied. Called Woman's billing for lab charges when deductible was satisfied PRIOR TO RENDERING LAB SERVICES. Was told because lab/hospital are billed different resulted in those statements. Made rep aware CPC coder- know how medical billing/claim processing works. Billing must not be very competent. Transferred to OB/GYN nurse about charged amount to get me off the phone. Please explain to me (reviews ins claim disputes for a living), why do I need to speak with a clinician about lab services not rendered/billed by OB/GYN to figure out where my "$651 needed per BCBS" went? If the lab charges are sent to collections after speaking to billing, will report filed claims for suspected fraud.

    Business response

    06/20/2022

    Business Response /* (1000, 15, 2022/06/01) */ To respect patient confidentiality, Woman's Hospital contacted the patient directly and explained the services the patient was billed for. The services were actually billed by the physician office located inside of Woman's Hospital. Patient Services Supervisor at Woman's Hospital reached out to physician office to ensure the patient's request was satisfied.

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BBB Rating & Accreditation

A+

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Years in Business: 57

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

100 Womans Way

Baton Rouge, LA 70817

Get Directions
(225) 927-1300

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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