ComplaintsforEaton Group Attorneys, LLC
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Complaint Details
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Initial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I don't really have a complaint but I'm needing someone at the Eaton Group to contact me on my cell phone. I have called several times and left voicemails but no response yet. Their website doesn't offer any additional phone numbers or emails to make contact. I will be sending a letter but I would like to speak to someone in person.Business response
11/22/2021
Business Response /* (1000, 5, 2021/11/11) */ Thank you for the opportunity to address Mr. ********'s concerns. A review of Mr. ********'s file indicates he spoke with a representative of Eaton Group on November 10, 2021. Upon information and belief, this resolves Mr. ********'s concerns. However, to ensure continued satisfaction, Eaton Group will be sending Mr. ******** a follow up letter with the contact information for his Account Manager.Initial Complaint
08/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was served a consent judgment and court date to my moms address while I was visiting there. But I presently live out of state. I mailed my agreement to pay the corrected and lowered monthly sum. Which I tracked and was delivered to them July 29,2021 with my correct physical address. But I haven't received any further information at either address on what I need to do or if I'm still responsible for the court date. I went ahead and made a payment on their website Portal on Aug 10,2021 just in case so they can't say I didn't make a payment. I have tried calling the attorney over the case 3 different days (Aug 9,10,11,2021) and different times throughout those days and it goes to voicemail. Left at least 2 voicemails and no reply or call back. Had my call forward to office via ****, my mom called from her phone and still no answer from the attorney. Again I'm seeking answers to find out what needs to be done.Business response
08/23/2021
Business Response /* (1000, 5, 2021/08/12) */ Thank you for the notification. On August 11, 2021, our office spoke with Ms. ***** as requested in her voicemail. During our call we were able to address Ms. *****'s questions relative to payment and no longer needing to attend court. We also verified her updated information was noted in our records. Upon information and belief, we have addressed Ms. *****'s concerns.
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Contact Information
Customer Complaints Summary
33 total complaints in the last 3 years.
12 complaints closed in the last 12 months.