Complaints

This profile includes complaints for Bell Mechanical Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bell Mechanical Services, LLC

  12114 Industriplex Blvd Baton Rouge, LA 70809

  
• 

  Bell Mechanical Services, LLC

  1645 Wallace Dr STE 100 Carrollton, TX 75006-6698

• 

  Bell Mechanical Services LLC

  1620 Rafe St Ste 114 Carrollton, TX 75006

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issues are endless with this shame of a company. New construction home with ****** and **** install the HVAC, well there’s the first mistake. This company has been a bane to my existence since I moved in March of 2022. A/C was blowing cold air filed a claim through my home warranty company only to find out the system was not installed correctly missing bypass lack of capacity missing return and to make matters worse it is overheating and shutting itself off. Meanwhile **** has sent countless technician to my home only for them to never find anything. Why would any builder or consumer use this awful company that lacks the ability to hire technicians that’s familiar with their craft. The positive reviews have to paid for company generated because they don’t have skilled technicians. This company has consistently lied about the condition of my unit when other technicians have stated repeatedly what the problem was and they refuse to solve the problem.

  

  Business Response

  Date: 03/05/2025

  Dear BBB,
  

  Bell Mechanical has thoroughly addressed the homeowner’s concerns through multiple service visits, detailed inspections, and necessary repairs. Upon investigation, we determined that the root issue was a faulty zone board, which we replaced. We also installed new sensors, checked gas pressure, and verified that the system was operating correctly. At the conclusion of our work, all rooms were heating evenly, and the system was functioning as designed.

  The homeowner has expressed concerns about the need for a bypass damper; however, our assessment, along with input from the builder, did not indicate a need for this modification.
  At this time, we are awaiting further direction from the builder regarding any next steps.
  

  Sincerely,
  Bell Mechanical Customer Support

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction:
  Installation occurred in 2021. Service call on 7/5/24.
  
  Amount Paid:
  Approximately $10K-$25K for initial HVAC system installation; $300 for service call.
  
  Business Commitment:
  Bell Mechanical Services, a Lennox Premier Dealer, was contracted to install a compatible and efficient HVAC system, using high-quality OEM parts.
  
  Nature of the Dispute:
  Bell Mechanical installed an undersized, non-OEM evaporator coil (ADP HC LH49/62W9T) in my system, designed for 18,000-36,000 BTU, despite the condenser (ML14XC1-059-230A04) requiring a 42,000-60,000 BTU coil. This caused significant inefficiency, increased energy costs, and a premature refrigerant leak. The installation failure led to a complete system breakdown within 3 years, far short of the expected 10-20 years. During a heatwave, my 18-month-old son fell ill, with the pediatrician confirming it was due to the HVAC failure.
  
  Resolution Attempts:
  Bell Mechanical ignored my requests for a detailed written quote and installation documentation. A service call cost $300, where they confirmed the coil leak without providing further resolution or proper customer service. Quotes from other companies revealed Bell's charges were significantly inflated.
  
  Desired Outcome:
  Refund of $300 for inadequate service, $5,000 compensation for replacing the faulty coil, and a written acknowledgment of errors. I seek to warn potential customers of Bell Mechanical's deceptive practices and ensure no other families experience such negligence.
  
  This situation reflects a blatant disregard for customer safety and well-being and may violate Texas consumer protection laws. I strongly recommend that all homeowners who have used Bell Mechanical's services immediately seek an independent inspection to verify their HVAC system's safety and compliance. Consumer protection agencies must investigate these practices thoroughly. Bell Mechanical must be held accountable to prevent further endangerment and exploitation of other customers.

  

  Business Response

  Date: 07/25/2024

  Thank you for bringing your concerns to our
  attention. We assure you that the ADP coil (ADP LH49/62W9T, 4 TO 5 TON,TXV
  R410A CASED ALUMINUM HORZ COIL) installed in your system is compatible with your
  4-5 ton system, as ADP is a subsidiary of Lennox and produces suitable
  components. While your system was still covered under the parts warranty, the
  labor warranty had unfortunately expired. We emphasize the importance of annual
  maintenance to ensure the longevity and efficiency of HVAC systems. Regular maintenance
  checks can help prevent issues and identify potential problems early, thus
  avoiding unexpected breakdowns and inconveniences. We apologize for any
  inconvenience caused by the service call and the $300 fee, which covers the
  technician's trip fee and diagnostic efforts. To address your concern, we will
  refund the $300 service call fee. Please contact our customer service
  department to arrange the refund. Thank you for your feedback.

  Customer Answer

  Date: 07/25/2024

  
  
  Complaint: 22038980
  
  
  
  Dear BBB,
  

  Thank you for providing the opportunity to address the response from Bell Mechanical Services. While they have attempted to address my concerns, their response contains inaccuracies and fails to take full responsibility for the significant issues caused by their actions. Here’s a detailed breakdown and clarification:
  

  1. Inaccurate Claims About Component Compatibility
  

  Bell Mechanical claims that the ADP coil (model ADP LH49/62W9T) installed is suitable for my 5-ton system. This assertion is blatantly false. The coil they used is rated for 18,000-36,000 BTU, while a 5-ton system requires a coil capable of handling approximately 60,000 BTU. The installation of such an undersized coil is a fundamental error that any competent HVAC technician should recognize as problematic. It leads to severe inefficiencies, improper cooling, and excessive strain on the system. This is not a minor oversight; it is a critical error that undoubtedly caused the system to fail prematurely.
  

  2. Downplaying the Health and Safety Impact
  

  Bell Mechanical's response downplays the severity of the situation by referring to it as an "inconvenience." This characterization is grossly inadequate given the circumstances. The failure of the HVAC system during extreme heat caused my 18-month-old son to become seriously ill, as confirmed by our pediatrician. This is far beyond an inconvenience—it had serious health implications for my family. Bell Mechanical’s failure to acknowledge this impact shows a disregard for the well-being of their customers.
  

  3. Misleading Statements About Maintenance and Refunds
  

  While Bell Mechanical emphasized the importance of regular maintenance, they failed to acknowledge that no amount of maintenance could have prevented the failure caused by the incorrect installation. I diligently maintained the system, changing filters up to four times a year and inspecting the outdoor unit weekly. The failure was inevitable due to the fundamental mismatch of components, not a lack of maintenance.
  Furthermore, their statement that I should contact customer service for a $300 refund is disingenuous. I have tried to reach out to them multiple times over the past weeks without receiving a response. Their suggestion that this refund resolves the issue is inadequate and evasive. I have already contacted my bank to dispute the charge and have been advised on the next steps. Moreover, $5,000 is a more than reasonable compensation for the damages and the corrective actions required. The truly fair course of action would be for Bell Mechanical to cover the costs of the necessary research, removal, and complete reinstallation of a properly matched HVAC system, as the current setup likely caused further damage to my home’s HVAC infrastructure.
  

  4. Ethical and Professional Accountability
  

  The fact that Bell Mechanical would prey on the assumed ignorance of the public to install incompatible parts and then deny responsibility is deeply troubling. Their conduct suggests a deliberate attempt to mislead and exploit customers, which is both unethical and unprofessional. It is not even remotely debatable that such a gross oversight should never have occurred. Their refusal to engage meaningfully with my complaints and their failure to address the issues transparently are unacceptable.
  

  Conclusion:
  

  Bell Mechanical’s response attempts to minimize their errors and mislead the public. The use of an undersized coil, coupled with their evasive and disingenuous handling of the situation, demonstrates a clear disregard for customer well-being and professional standards. I have filed formal complaints with the Texas Department of Licensing and Regulation and the Louisiana State Licensing Board, urging a comprehensive investigation into their practices.
  

  I strongly advise anyone considering their services to seek alternatives. This company's actions are not merely inconvenient; they are dangerous and deceptive. I am pursuing further legal action to ensure accountability and proper compensation. Please refer to the attached document for further evidence of their misleading practices. Never do business with this company; they treat customers with blatant disregard for their safety and well-being.

  Sincerely,

  ***

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bell Mechnical sent HVAC technician to home to check out our AC system. They charged us for this service but did not solve this issue with this faulty AC system. The HVAC system continues to expel emissions in our home that is causing health concerns with breathing, constant headaches, and stuffy noses. This was also communicated to DSLD in regards to the indoor air quality prior to the warranty expiring. The smell is entering our home and causing issues with our health. The AC ducts are sweating and condensation has soaked the duct system near the boot. Condensation constantly drips in the pan and it has rusted again since their visit approximately 1 month. We have spent thousands of dollars trying to fix the faulty HVAC system installed in our DSLD home which is only 3 years old. When we contacted the office in regards to the notes from our service technician visit, we were told a supervisor would be contacting us in regards to our complaint. It is going on 2 weeks now, and we have not heard from anyone at this company. It took Bell Mechanical almost a month to provide notes and/or summary of the service provided by one of their service techs.

  

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/28) */
  Good evening. I have reviewed the complaint with the service manager. We have addressed the issues related to HVAC with the recent visit of 6/23/2022. The system installed is working as designed. There are no mechanical or electrical issues. The builder, DSLD, is working with the homeowner to address her issues. As stated, the HVAC is doing its job per specifications.