Complaints

This profile includes complaints for Brian Harris Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brian Harris Auto Group

  11955 Airline Highway Baton Rouge, LA 70817

  
• 

  Brian Harris Auto Group

  11606 Southfork Dr Baton Rouge, LA 70816

  
• 

  Brian Harris Auto Group

  12326 Airline Highway Baton Rouge, LA 70817

  
• 

  Brian Harris Auto Group

  12540 Airline Highway Baton Rouge, LA 70817

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON MARCH 3 2025 I TOOK MY 2019 X6 BMW INTO BRIAN HARRIS BMW FOR ITS THIRD OIL CHANGE WITH THIS COMPANY. DURING FIRST OIL CHANGE NO NOTIFICATION BY TECH OF ANY PROBLEMS WITH OIL PLUG OR PAN. DURING TODAYS OIL CHANGE NOTIFIED OIL PLUG WAS STRIPTED AND NEEDED REPLACING AT COST OF 225.00. IM OFF THE BELIEF THAT SINCE YOULL ARE THE ONLY COMPANYCHANGING MY OIL YOULL MUST HAVE STRIPTED AND SHOULD SUFFER COST FOR REPAIR NOT ME

  Business Response

  Date: 03/05/2025

  Unfortunately this scenario happens sometimes, we did not sell this car originally or have an extensive history with the vehicle.  The vehicle was serviced by other car dealerships and service centers for the first 60,000 miles according to Carfax reports.  It appears the car was sold and serviced by a Ford dealership prior to the current owner purchase, if that Ford dealer did not use the correct tools and crush washer when tightening the drain plug to specification that could be where the initial damage started and eventually caused a leak on subsequent services.  We do not warranty drain plug issues if we are not the only service provider.                                                                                 

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Audi A4 on March 04, 2023, I paid additional to have the vehicle certified. Upon receiving the vehicle the MMI and Audi connect were not functioning therefore I didn't have access to emergency assistance. I then brought my vehicle in for the 30,000 mile service and was informed that I needed breaks and tires. I reached out to Audi Customer Care and it was suggested I ask for a copy of the CPO report which they only furnished a partial copy. What I did receive was that all four breaks require further assistance. I reached back out to Audi customer Care for help with this issue and the main issue was completely ignored. There was an offer of assistance made but the dealership will not respond to calls and now Audi has closed my call without a resolution. I'd like my breaks replaced by the dealership at no cost as they should've been addressed before purchase.

  Business Response

  Date: 02/23/2024

  I have spoken to the client and addressed the concerns, and we have reached an agreement.  The Client is satisfied with the purchase.  

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car from this dealership is 2020. I have had nothing but issues, and horrible customer service especially today from the General Manager ***** ******. I brought my car is for a routine service Tuesday July 18, 2023. My car was supposedly ready; I proceeded to dealership the following day to retrieve my vehicle that dealership stated was ready. My car was then driven up for me, I get into the vehicle engine light is on in vehicle, that just came from service and they said was completed and ready. So my car was driven to the back and held for like 30-45 brought back out and the engine light was off. So on Sunday July 30, 2023. My engine light came on which brought me to Brain ****** BMW Monday July 31, 2023. My car was just here less and two weeks ago why is my car back here again? So I asked for the general manger which is ***** ****** he informed me guys would run some tests. So after an hour of waiting and still nothing I called BMW Headquarters; and I walked up to talk to Brett which told me BMW Headquarters has no power or authority at this store and because I called he didn’t feel the need to help me and I can take my vehicle and leave. I asked for the owner ***** ******* informed me he is the highest and nobody talks to the owner. So I asked for my keys keep in mind my car has been in the back for over and hour and they still haven’t diagnosed, before leaving I asked my service advisor **** ******* when does the owner come in he said they never come to the dealership. So I left! I will never use this store again horrible customer service! I also tried to follow up to inform the owner of the situation he stated the owner didn’t want to speak with me, and they didn’t want my business anymore because I reached out to BMW of North America headquarters. Legally business can’t retaliate against customers! Please take my story about business retaliation because if it was aired more people would come forward.

  Business Response

  Date: 09/22/2023

  Mr. ****** did buy the 2017 BMW 530i in 2020 from our dealership.  We have serviced it and repaired it on multiple occasions, we have never been able to satisfy Mr. ******.  He has spoken disrespectful and extremely rude to our employee's and has blamed our dealership for the problems with his car.  The car has no warranty and over 115k miles, we are a privately owned business and have the right to choose to not enter into a bad business decision.  Mr. ****** has chose to make multiple posts on various online platforms to retaliate against our business because we have had enough verbal abuse and choose the right to refuse service.  There are other dealerships and repair facilities that may be better suited for Mr. ****** going forward.  We value all our customers and will do whatever we can to satisfy them, but when the respect line is repeatedly crossed it comes to a point to where its not healthy for either side.  We wish Mr. ****** the best going forward.

• Initial Complaint

  Date:08/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment with Brian Harris BMW in Baton Rouge to have my son’s (a college student) car serviced on August 24, 2023. The appointment was set for August 28, 2023, at 3:30 pm. My son dropped his car off on August 28, 2023 at 3:00 pm for service. I contacted the dealership on August 30th about the status of the repair and no one returned my call. On August 31st, I contacted the dealership again via text message, inquiring about the status of my vehicle. Finally, someone contacted me later that day to inform me that my car was 3rd in line for repair the next business day. This is totally unacceptable. My car has been sitting for 4 days and no one looked at it. What’s the purpose of making a service appointment. I’ve owned and serviced several BMW’s for 25 years and this is by far the worst service I have ever experienced.

  Business Response

  Date: 09/16/2023

  We are sorry for the inconvenience, we provide service to a large number of BMW owners.  The appointment time is set to meet with an Advisor for all the required vehicle information, when there is diagnostic work that is needed the Advisor will inform you based on our current work load of when we can begin on your vehicle.  I apologize if that was not communicated initially.  Please let us know if you would like to reschedule and we can get you an accurate time expectation.  Thank you.

  Customer Answer

  Date: 09/20/2023

  
  Complaint: 20550026
  
  I am rejecting this response because:
  Brian Harris comments/explanation concerning my set appointment is unacceptable. My vehicle set for 4 days and no one contacted me.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problematic concerns: When I was test-driving the car I shared to my salesperson that the Audi Connect was not working, as it was showing on the screen no data connection. They assured me this was not a big issue and that it is simply because they have to do a workaround to get it connected and I would be able to use the full functionality of the car. I trusted this and I am still left with this problem because the onsite tech workaround did not work, the Audi virtual tech did not work and after several weeks in November of trying to find a resolve. The virtual tech alerted me that my car didn't have cell service, so this is why I wasn't connecting. Why was this not resolved in the month that this car was sitting on the lot or before I left? I went to the Audi dealership in my city of Charlotte, NC for the to run a test during the week of Dec. 13 to find out that I have a damage cellular/control panel box. That has to be replaced and will take several months to use my car as intended. 10min into driving the driver screen goes black and alerts me I have no data connection, and 15min into driving the car alerts me I cannot use navigation or traffic signs want upload. As of March 30th the car is at the Audi dealership in Charlotte trying to see how they can fix this issue. It has been there three days. I was made to put a deposit of $1k down on the car, but I was pre-approved from my lender. My lender informed me last week that I didn't have to put anything down at the dealership to obtain the car. Once I learned this it felt like the last straw of not a good experience.

  Customer Answer

  Date: 05/25/2023

  Hi- Yes the repair was complete. I was without my car for 9 days while this was assessed and repaired here in NC. 

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount of money paid to Bmw is 4,288.26 The parts you are seeing are parts I never had to pay for as you can see, Because it was said to pay for the first parts and that would make the vehicle drivable. Paid and the truck was still not fixed. So next problem they looked at was the DME which we told them to look at after they couldn't find out what was wrong. 1700 for the DME got the vehicle to crank but said it was still running ruff. Ruff meaning the way it was before it went in but still driving so after they wanted to do more work saying it was the timing when it's not. We know our truck doesn't run as if the motor or engine is bad ! So we took the truck bmw washed it march the 1st and apparently got the DME Wet without our knowledge damaging the DME that day it drove good the next day I went to get gas march the 3 killed the truck at the gas station and it wouldn't start, It would crank but no start ! Then we where told after bring it back that is the ground wire that's 400 dollars to replace, Ms****** as she's always telling us when we come into bmw that repairing all the parts she told us would for sure make the truck start bk working. After replacing the ground wire still no start. So now they are saying the DME part was wet and had water sitting in it. And for the manager to say he is going to investigate the days we had to see if it rained and It didn't just tells me they are not trying to fix there mistakes, if the DME needed a cover they should have told us or put it on the tab of parts that we already was paying for who ever washed the truck that day wet the DME and we have a covered car porch barley even drove the truck the time we had it ! The manager lied to us saying he would give us a call the same day seeing how the warranty could be covered and what he could do but never called back. Today we came up there and he txt Ms****** and told her to tell us it will not be today or tomorrow that he gets back in-touch with us, over there mistakes.

  Business Response

  Date: 03/29/2023

  We came to an agreement with the customer on a refund amount which helped them to take the vehicle to have repairs performed at another facility. 

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several times I've taken my car for repair to this company. Each time my vehicle is returned to me with issue not resolved along with a new repair issue. Now my vehicle has been with company for 3 weeks without any updates. The company has not offered a loaner vehicle. All together my car has been in and out of the shop since October of last year. My car issue started with a minor heating coil repair and now I have more issues with my vehicle. I would like for car to be repaired, and possible loaner vehicle if car is still not repaired.

  Business Response

  Date: 03/10/2023

  We apologize for the delay in repairing the vehicle.  The main reason for the delay has been a parts supply issue with the manufacturer.  The part was special ordered and has now arrived at the dealership.  We will make every effort to complete the repair in a timely manner and provide exemplary service in the future  

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dropped car off for recall on december 22 was told would be ready the next day 23 i called them on 23around noon they say something broke on my car it will be a little longer well christmas passes now they call and say its ready on the 27 i went to pick it up to find it running in worse condition than i first left it i get home 10 miles away with someone following and call louis my service advisor says it was running that way when i bought it in not knowing i fix my vehicle as a hobby myself and my ride that followed me to drop it off they or me didnt feel this funny idleing i think they left a hose loose or broke 1 but the service advisor had a real cold attitude when i called after making it home it is December 27,2022 i will take it to have it checked by another professional to see if they were at fault

  Business Response

  Date: 01/12/2023

  We performed three recalls on this vehicle, while we performed the recalls it was obvious someone has been working on the car with aftermarket internal parts at some point.  The car is about 12 years old and 169,000 miles so it is very normal to see cars in this condition.  The recalls we performed should not have made the car run any worse.  We can check out the work we performed, if something was done negligently on our behalf we can correct it.  But if the car just has something else that is wrong with it there will be a diagnostic charge to investigate that.  Please let me know if they would like to proceed.

  Thanks

  **** ********

  Service Manager

  Brian Harris BMW

   

  Customer Answer

  Date: 01/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18647682, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled to New Orleans on 04/28/2022 to have a night outing with friends. I ended up being carjacked as a result. The car was recovered on that following Monday by NOPD. The check engine was on once i got the car back so I called Audi for a service appt; The earliest available date was on 05/19/22. This was a little far out, but I had no other options at that time. So I took the car in on 05/19/22, and was told that it would be a "few " business says before it can be looked at. One of the employees over heard the conversation and asked, did I request a loaner vehicle. When I went to the counter to ask about a loaner, I was immediately cut off by ******** at the service counter stating that since it was an insurance claim, he could not give me a loaner, I explained that it wasn't an insurance situation and that all Monies will come out of pocket. He the stated that there were no loaners to give out. About a week later I received a call stating that Audi had found the issue and that it would be a 2700 repair; I told them to proceed with the work on the vehicle. I received another call a few days later stating that there were additional issues found. I was told that I had a bent engine cylinder and that the price was now going to be 6700 and a deposit of 2200 was needed to proceed. I was also told that the part was coming from Germany and that it would take 4-6 weeks to come in. At this point I asked how was i going to be accommodated. I asked to speak with the manager and I stated that I would not bring any monies until this issue is resolved. This call occurred on 05/30/22. The manager Taylor Smith gave me a call on the morning of 05/31/2022. He seemed very apologetic with my situation and assured me that he would correct it. I was told by him that they were getting additional loaners during the week and I would get a call from him to receive one. today is 06/13/22 and I have yet to hear from Mr. Taylor Smith

  Business Response

  Date: 07/22/2022

  Business Response /* (1000, 9, 2022/07/12) */ I understand the frustration that Mr ******** is having. Unfortunately, even if the repair is not being covered by an insurance claim, the repair is required due to vandalism and not a manufacturer defect, and would therefore not be covered by our loaner plan. I did however, authorize Taylor to provide a loaner vehicle. It is my understanding that Mr ******** is driving a loaner vehicle, (even though this repair does not qualify) and the repair is in the process of getting completed.