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Business Profile

Pest Control Services

Arrow Pest Control of Baton Rouge, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arrow Pest Control DSLD the lender who I purchased my home from gave me instructions to transfer my termite services to my name. Arrow was contacted on 6/29 to transfer the service. Upon contacting Arrow I asked the rep to add in home and outdoor monthly pest control. I was told I would receive a call back to schedule a time for the service to be performed. Service was scheduled on 7/18 but was a no show. I received a text on 7/24 to confirm a rescheduled appointment for 7/25 which I confirmed. On Friday 7/25 the service again was a no show, but I received an email from the tech stating the service was complete. I was at home on this date and waited for the tech to show up again this was a no show. I contacted Arrow on 8/1 to speak with a manager I was told the supervisor was unavailable after I had been placed on hold for over 20 minutes. On 8/2 upon checking my bank account which indicated I had been charged two monthly fees for July in the amount of 30.00 and 25.00. I called and asked for the manager again and I could not make contact I asked the rep on the phone to cancel the contract and return my money to my account. As of today on 8/3 my funds have not been returned.

    Business Response

    Date: 09/19/2023

    Ms. *******

    Thank you for reaching out to us and informing us about the issues you have had with service and communication.  I appologize that your service was not completed as scheduled.  You should have received better service and communication from our company.  We would appreciate a returned phone call to help in getting this complaint resolved. Our accounting department has issued your refund. Please contact us if that has not been received. We look forward to hearing from you.

    Arrow Pest Control

    Customer Answer

    Date: 09/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 20413324, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been customers of Arrow Pest Control for approximately two years. We have consistently had issues with the company not completing services and spoke with the company prior to our 7/28/22 appointment to explain that technicians have not been completing the exterior pest control services (i.e., not performing a sweep down of the eaves and overhangs or entering the back yard, both part of ARROW Pest Control services). On 7/28/2022, technician ***** ****** arrived at our home at 40595 Pelican Point Pkwy, Gonzales, LA 70737, at approximately 3:09 PM (see attached documentation) and was not in an Arrow Pest Control uniform. He proceeded to only spray the front of our home and made no attempt to enter the backyard nor did he perform a sweep down of the eaves and overhangs. He then departed at 3:19pm (see attached documentation). According to the service report completed for that day (again, see attached documentation), the technician indicated he arrived at 1:35pm and departed at 1:55pm, which is blatant dishonesty. We have since received an invoice for $93 for services that were not completed. Since that time, I have left several phone messages and sent emails regarding this issue. On Wednesday, August 10, 2022, I received a voice message from ***** at Arrow Pest Control inquiring if Monday, August 15th between 8a-10am would be a good time for a service technician to come to our home and complete the work they were supposed to perform on July 28, 2022. I called Arrow Pest Control twice a day between 8/10/22- 8/12/22 and left voice messages, but have yet to receive a call back to date. I have also never received an email response back. I received another invoice in the mail for the $93 for exterior pest control services that were not completed during the 7/28/2022 home visit. As indicated in all of my phone messages and emails, we will not pay for services not rendered nor do we wish to continue services with ARROW Pest Control.

    Business Response

    Date: 08/23/2022

    Dear *******, We are, sincerely, sorry that your services were not completed properly or to Arrow standards. We made ******s Supervisor Travis aware of the situation and it is being taken very seriously. Travis has reached out to you to speak with you personally about your complaints and to address how he has handled the training with the technician. As for the fee for the service we have removed this from your account and do not expect you to pay for a service you are not happy with. We appreciate you bringing this to our attention so that we can make necessary steps to insure our customers are being taken care of properly. Travis will reach out to you again today in hopes of speaking with you.

    Customer Answer

    Date: 08/25/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 17739522, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:05/24/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had service with this company for close to 30 years. They have consistently been challenging to work with, very poor follow-up and customer service. Most recently, we contacted them regarding a moth problem on Monday 5/16 - spoke with ************ who scheduled a "bug specialist" - couldn't confirm if an entomologist to come out on Tuesday 5/17 at 3 pm (technician's name was ***). Tuesday 5/17 - *** is a "no show" - called Arrow back and ******** apologized saying *** got tied up with a bad "bed bug" case. He rescheduled a technician *** for Wednesday 5/18 at 11:00 AM. 5/18 - *** never shows up - when we called Arrow we were informed that they didn't have *** scheduled - but rather ***** for 4:00 PM. Kendrick told us *** at 11:00 AM (he was on speaker phone) and my husband and I both heard this. Called back and spoke with manager - ******* who apologized and said she was escalating this to regional supervisor **** ******* and he would call - guess what - **** ******* never called. My husband called to cancel our service permanently - spoke with ******* who said a technician would be out Monday 5/23 at 3:00 to remove termite devices. It is 4:00 and Arrow has not shown up. This company has terrible customer service and follow-up. Honestly, don't know how they have remained in business.

    Business Response

    Date: 06/28/2022

    Business Response /* (1000, 8, 2022/06/15) */ *****, Arrow would like to apologize your account was mishandled and that we failed to correctly schedule your appointments. That is not the standard of Customer Service Arrow expects and we have done several trainings since this mishap to insure this does not happen again in the future. We are deeply saddened that we lost you as a customer after so many years but do understand that the handling of your account was unacceptable and that you felt it best to take your business elsewhere. We appreciate all the years you were with us, and we appreciate you bringing these issues to our attention so that we can address them with the upmost importance. Arrow believes in providing the best possible customer service to our community and we apologize we were not able to provide that to you.

Arrow Pest Control of Baton Rouge, Inc. is NOT a BBB Accredited Business.

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