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Business Profile

Urgent Care Clinic

Lake After Hours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Lake After Hours's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lake After Hours has 14 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/2/2024 I went into the urgent care location & was required to make a $50 payment which I did. After about 30 mins a statement was made that it was going to be atleast a 2 hour wait. Not being able to wait I requested refund. After about 7 days I contacted billing due to not receiving refund & was told it would be 10-15 days. Today is 1/7/2024 & now I'm being told they are behind on refunds but it is in the queue. It should not take this long to return a customers money when it only takes seconds to take it from them.

      Business Response

      Date: 02/11/2025

      Patient's refund of $50.00 will be mailed on 02/11/24.  Please accept our apologies for the inconvenience.  

    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company collected co payment and insurance payment then without notice sent additional funds needed to a collection agency. I contacted the billing department and they sent the bills to an email that didn’t belong to me. Payment due was $40 more then if I paid through the collection agency

      Business Response

      Date: 01/16/2025

      Patient's responsibility for services dates 11/28/23 and 05/16/24 is $317.90.  Patient paid $125 towards his deductible directly to the clinic and issued payment to *** totaling $154.90. Collection agency was utilized as an extension of our billing department.  Outstanding balance was not reported to credit agency.  Patient may remit outstanding balance to Premier or ***.

      Customer Answer

      Date: 01/17/2025


      Complaint: 22520961

      I am rejecting this response because:due diligence was not done by the health care provider to ensure notice of additional payment before remitting to the collection agency, additionally the deductible is to cover any patient cost typically at time of visit and additional cost not covered by the deductible should be clearly covered with the patient before services are rendered. 

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:06/21/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have inaccurate items on my credit report that I disputed and I never got the results within 30 day. This account is reported without valid evidence. LAKE AFTER HOURS CXXXXXXXXXXXXX**** $65.00

      Business Response

      Date: 07/07/2022

      Business Response /* (1000, 5, 2022/06/22) */ We would be happy to explain this charge. Please contact us at X-XXX-XXX-XXXX

    Lake After Hours is NOT a BBB Accredited Business.

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