ComplaintsforWindow World of Baton Rouge, LLC

• Initial Complaint

  06/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased windows and doors 3/2019. We opened and cleaned windows a couple months ago and have been unable to get them locked. When I called I was told they would send me a video to watch. They did not. I looked online on their website and followed instructions. They still wouldn't lock. I then called and was told I would have to pay $75 before they would even schedule an appointment even though we have an all inclusive lifetime warranty. I was also told the windows won't lock because we were not pushing the top window all the way up. My husband and I both have tried pushing these windows back in position to no avail. There is something wrong with a window if it is this difficult to get back in position to lock. It is a security issue and it is also Hurricane season and we have windows that won't close all the way.

  

  Business response

  06/09/2022

  Business Response /* (1000, 5, 2022/06/09) */ Window World is actively working on a resolution with this customer. We have reached out to the customer and set an appointment. Consumer Response /* (3000, 7, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The person I spoke with was very courteous and scheduled an appointment for 6/21. I will accept the response once job has been completed. Business Response /* (4000, 9, 2022/06/13) */ This is correct, Window World has a set appointment for 6/21/22 to assess this matter. Consumer Response /* (450, 15, 2022/08/12) */ Window World has honored their commitment.

• Initial Complaint

  05/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 2/3/22 I purchased windows from Window World for $8027. In my contract, it is stated that I purchased 1x4 trim to be installed on all windows. The crew installed 1×3 trim on all windows and did such a poor job it will likely cause water damage to my home. The trim was scrapped together with frayed ends and the caulk missing in many places. The siding on the house was not cut back far enough in most places that it causes the trim to stick out and hold water. I have reached out to window world for a resolution many times now, but the company will not return my calls or emails.

  

  Business response

  05/23/2022

  Business Response /* (1000, 5, 2022/05/23) */ Window World has reached out to the customer and set a scheduled appointment with the Field Supervisor and crew to address trim/caulk issues. Consumer Response /* (2000, 7, 2022/05/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) If the company completes the job as stated in the contract without inferior work, I will be satisfied. Consumer Response /* (3000, 12, 2022/06/01) */ The business scheduled themselves to come out today 6/1 and have not showed up or called. I want to reopen the complaint. Business Response /* (4000, 14, 2022/06/02) */ Window World acknowledges this matter and had to reschedule the appointment for a Field Supervisor to be available onsite. Consumer Response /* (4200, 16, 2022/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't trust that they will make good on their word at this point. Business Response /* (4000, 18, 2022/06/06) */ A new scheduled appointment has been set for a Field Supervisor to be onsite. Consumer Response /* (4200, 20, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has once again failed to show up on the scheduled date to complete the job. They want to reschedule for tomorrow when the supervisor cannot be on site. I have been incredibly flexible with the resolutions to this issue, but I feel I am now being taken advantage of. I want the price for this job to be discounted now due to the fact that I have had to prepare for their arrival numerous times that they have failed to show up, I have had to provide their crews with tools and equipment to complete the job. Consumer Response /* (3000, 23, 2022/06/11) */ ***Document Attached*** The business installed the picture window incorrectly and have had to remove it for a 3rd time. The window was installed such that water would be directed into my home and was left that way for weeks. When I purchased these windows I was told this was a 1 day job. It has been MONTHS now of people removing and reinstalling windows and trim and damaging my walls forcing me to remove and replace my furniture repeatedly. When I called the manager, he denied my call. When the worker called him, he picked up immediately and shrugged me off. He laughed at me for being upset at the job that was done and acted like I was insane for being upset about the window installation. I should not be expected to pay $8k for a job done by folks who were clearly untrained an unqualified to be doing it in the first place. Business Response /* (4000, 26, 2022/06/13) */ Window World has completed this project on 6/11/22. Window World Field Supervisor has been in contact with the customer. Consumer Response /* (4200, 28, 2022/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) A supervisor has not been in contact with me. He has rejected my calls. The business needs to contact me regarding this job. I have not accepted the work. They finished work that day AFTER DARK in the pouring rain and expected me to be able to view the work and approve it. Business Response /* (4000, 30, 2022/06/15) */ Window World has reached out to the customer and have set an appointment to complete the customers additional concerns. Consumer Response /* (4200, 32, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have requested a reduced rate of $4,000 due to the untrained labor that was used to complete the job. Business Response /* (4000, 34, 2022/06/28) */ Window World has completed this project. Window World has been in contact with the customer. The customer is satisfied with the outcome. Consumer Response /* (2000, 36, 2022/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  05/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We have replaced 9 windows and one sliding exterior door. The caulking materials are defective and the caulk will not dry or cure. Dust and dirt and bugs are now stuck to the caulk. Several months ago Window World of Baton Rouge (name of business) sent a tech to resolve and he made it worse. We have rescheduled with their management five separate times. Each time they either do not show, cancel or send technicians that are not trained or prepared to do the work. This is an investment of almost twenty thousand dollars. We can furnish any documents that will be needed. The contractor (Window World of Baton Rouge also has an extensive list of all of our complaints. We call them, they promise to fix the problem but they never can get the windows repaired due to the dispatching of untrained or lack of proper employees arriving to my residence.

  

  Business response

  06/04/2022

  Business Response /* (1000, 5, 2022/05/24) */ Window World is actively working on a resolution with this matter. The Field Supervisor will reach out to the customer.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Order date: 5/21/2021, after many delays last window installed 5/5/2022. lst windows installed improperly, wind noise everytime the wind is strong. Not properly sealed, hardware screws not covered. Waiting home for installers that failed to show up as promised with no phone call. Notes that were not passed on to daily 10:00 planning meeting per phone conversations. Told installers what was not complete, still is not complete but Window World wants me to accept incomplete installs then service after the fact. Installs are separate from service. Emphasize commitment to doctor at 3:00 but due to late nature of planning meetings did not show up till 1:30 not enough time for me to see completed work as I had to leave as told to them. Made big argument about signing paperwork. Told them you knew my limitations. You failed to show last time. Not consumer friendly. Total job cost over $14,000 cash expected better and more friendly service. Balance due is $3500, expect sizable discount for delays, trouble, failure to show and contact me, and poor install. Offered $500 but work still incomplete, expect larger discount due to size of job, large delays, poor install, my embarassment recommendig them before work was complete.

  

  Business response

  05/10/2022

  Business Response /* (1000, 5, 2022/05/10) */ Window World is in communication with the customer with our Field Supervisor. This project is complete except for a balance cover and a screw that needs to be fastened. The customer has advised Window World that he will be unavailable for at least (2) weeks and will contact Window World at that time to set up an appointment with a Field Supervisor to come out and inspect the project and install the balance cover and fasten the screw. Consumer Response /* (3000, 7, 2022/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Windows are not finished to my exceptance, screws sticking out shoddy installation, also when screws are installed properly they require covers. All areas not chaulked properly. Business works at its own schedule. I told them my timing to go to the doctor at 3:00 but they still show up late. Items I personally showed to the installers did not get done so the job is not complete to satisfaction. Second attemt to get it right failed!!! I have pictures of shoddy work. More than 1 screw, emailed photos to supervisor, Amount offered does not equal my inconveniences, waiting home all day with no call, notes not being passed ** to installing crew or superviser, plus a year delay in completetion. Business Response /* (4000, 9, 2022/05/12) */ Window World is aware of this installation that there are items to be completed. According to the customer, upon the customers return from being away for (2) weeks, the customer will contact Window World to set an appointment to complete. Consumer Response /* (4200, 11, 2022/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Upon completion of work and significant discount will I accept as complete. Plus full written warranty lifetime on install. Business Response /* (4000, 13, 2022/05/18) */ Window World is waiting on the customer to set the appointment. Consumer Response /* (4200, 15, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) When Window World excepts the fact they damaged some siding around the windows installed plus multible seal issues and screw installations. I want a field superviser, Brandon if possible to be onsite for final approval, and exceptance of final payment. Tired talking by phone dealing with installers not those above to check their work. Should not be on the customers back to send pics. This level of Communication is poor and has prolong finishing my windows to my satisfaction!!! My final cost of over $14,000 should have been a priority to complete right the lst time. Strongly recommend for Window World' future that all final approval of work must be done by a Field Supervisor. Customers in most cases lack the expertise to determine if a job is done professionally. I should not have experienced wind noise with new windows. An final inspection by a field Superviser initially would have prevented the problems experienced today. Business Response /* (4000, 17, 2022/05/20) */ Window World has acknowledged this request as stated by the customer. Again as previsouly noted in this case, Window World is waiting on the customner to contact us to schedule the appointment with the Field Supervisor to be onsite. Consumer Response /* (3000, 22, 2022/06/13) */ Omce again I scheduled Window World, installers came out on 6/9, did not have correct seal stripping for the second consecutive time. I have lost confidencd they they know what they are doing. A field superviser did a complete inspection with me and said he would look up what was needed, yet they still show up ill prepared a different crew that took more pictures even thought the supervisor took pictures the previous week. How many pictures do they need. If same crews came back they would remember what is needed. Different crew again!!! Business Response /* (4000, 24, 2022/06/14) */ Window World Field Supervisor has been communicating with the customer and a new appointment has been set.

• Initial Complaint

  05/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have had a window world replacement window ordered with 1/2 the payment down when ordered for a window that was damaged during a tornado in October of 2021. The window came in within the timeframe I was told it would, so no complaints there. I received a call to schedule an install date which was for 4/26/2022. For this first scheduled date, I was notified the day of that the install would need to be rescheduled, which I understand they informed me of a crew issue they had lost personnel. The second install date was then scheduled for 4/29/2022. The second install date comes and again, I received a call and was told the day of that they need to reschedule without explanation. Ok whatever fine. A third install date was scheduled for 5/3/2022. The third date comes, I receive an email with the field supervisor's contact information. I attempted to reach out to him multiple times and no answer and voicemail full so cannot leave a message. No communication at all, no one shows for the install. I call the next day and on 5/4/2022 and was told there was an error and the job was supposed to be for today (5/4/2022) at 4:00 pm. I call throughout the day to confirm and was told yes its on the schedule for today at 4:00pm. I call at 3:00 pm and was informed that the job was NOT going to happen today and that the ladies in their scheduling dept. made a mistake. I had to reach out to the field supervisor and he was unaware of the job being scheduled. It is now scheduled for 5/6/2022. At this point I cannot rely on what is being communicated each time an install date is scheduled. I have had to make arrangements as my wife and I work and have 2 kids, so I have lost time and pay at work for these scheduling problems and I am reserved about paying the full invoice remaining as I don't feel that is fair. One or two reschedules I can live with, but 4 now is not acceptable, especially being notified the day of, literally an hour before the scheduled install.

  

  Business response

  05/09/2022

  Business Response /* (1000, 5, 2022/05/06) */ Window World apologizes for this matter. Today Window World has completed the project for the customer and a monetary compensation has been afforded. This matter is now closed. Consumer Response /* (2000, 7, 2022/05/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  original windows ordered 10/2017. regarding this claim, I needed one living and 2 kitchen windows replaced due to a factory defect. The replacements were supposedly ordered 2/3/2021. 4/15/21-the living room window was replaced but ********* did not order the kitchen windows. order was made. 9/9/21-no show for installation. 9/18/21-no show for installation, 9/29/21- window world called to cancel day of, 10/6/21- window world cancelled day of, 12/1/21- after 5 attempts to reach was told they can't come-"window broken". Spoke with **** ****** who was to resolve. 2/17/2022-no one called with time (no one called on above dates either. i always had to call to follow up). Spoke with ***** Contractor tied up. Contractor ****** came in dark at 6pm. He only had one of the two windows. It was never ordered. ****** measured and window was ordered. Filed BBB review. 2/18/21- spoke with manager *****. he will rush order. March-WW called to say window arrived broken. 4/18-texted ***** next install date was set for 4/28. 4/28/22- No call. texted and called ***** several times who did not respond. Installer ******** called later and will not make it. 4/29- ******** came to house with only one of the 2 replacement windows. He could not install because was wrong size. I called office, field supervisor-no answer, ***** manager-no answer. spoke to ******* in consumer relations who "will contact someone in BR office. LA civil code 2769 states if contractor fails to do work in a timely fashion, he is liable for the losses. WW is in breach of their contract by not adhering to their warranty. I have lost work and wages for all of the times I was home waiting for them.

  

  Business response

  05/13/2022

  Business Response /* (1000, 5, 2022/05/02) */ Window World along with the custmer have been in contact regarding this matter. Since the window installation the customers own contractor modified the window openings. Window World Field Supervisor is pending additional information from the customer on the next steps to proceed. This is pending warranty work.

• Initial Complaint

  04/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased windows from window world of Baton Rouge. When calling to purchase you will speak to a call center representative who then sends a message to a sales rep who then calls you to schedule an apt to measure and pay for windows. The sales rep will reschedule multiple times or no show and will not answer phone when you try to communicate back. You will then have to call the call center again until this process finally works out at the sales representatives convenience. After ordering and waiting for windows you will go through this process again several times never speaking to sales rep again. You'll speak with call center rep(several different people who say and schedule different times never communicating changes to you.) A random driver with your windows will call you and tell you that he's ready to install your windows whether or not it was scheduled on that day. If you are able to leave work so you don't have to reschedule yet again you will watch a team of untrained men poorly install windows. Now starts the process of another call center rep, sales rep to come out and maybe show up, drivers with more untrained workers to fix installation. This is months of phone calls and reschedules and missed work. You will never get returned phone calls ever! You will either speak to a call center rep or a driver who has your windows. there is no way to file a complaint other than the call center rep typing it into your file. And if you try and call multiple time they flag you and treat you terribly. I still have poorly installed windows and one missing window that has been reordered because it came in broken and scheduled 5 different times to be installed with excuses as to why rescheduling needed to happen in the first place. driver and crew showed up on a Friday night at 5:30 when we had sports and dances to get our children to. Tried calling office closed. Sat morning call center rep sends message to supervisor and will not speak any further. no window, no call

  

  Business response

  05/09/2022

  Business Response /* (1000, 5, 2022/04/26) */ Window World apologizes for any missed or failed communication. We have reached out to the customer and scheduled an appointment for this week to complete the project. Customer has been provided with Window World toll free phone number and hours of operation.

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order with window world July 2021. They keep having problems and will not install my last window that I ordered. I have left multiple voicemails and messages for a supervisor or manager to call me back and no one will return my calls. They keep telling me 4 to 6 weeks 4 to 6 weeks but yet every time they say they have the window something happens and then it will not be installed. I have been making payments on this but yet I do not have a completed job.

  

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/04/19) */ Window World apologizes for this matter. Window World Service Department has reached out to the customer and has re-ordered the sash that was damaged. Soon as the product arrives a scheduled appointment will be set to install the sash. Window World again apologizes for this matter.

• Initial Complaint

  04/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Mon, Apr 18 at 10:02 AM Mr. *****, I am exasperated with your company !!! You assured me you were handling this situation and I would have no more problems with the correct parts and installation of my patio doors I ordered last July!. Well here it is April 18th. 2022 and Window World has still not sent or installed my patio doors correctly. Today an installer showed up not knowing what to do. When I explained it to him, he informed me that he did not know how to perform relocation of lockshe only swapped panels! This upset me greatly...I asked him to at least inspect the new panels to make sure they were correct. When he opened the boxes he found that they were not only the WRONG DESIGN but the WRONG COLOR. Mr. *****, if you dont contact me imediately concerning the complete breakdown of communications and ineptness of Window World, you leave me no choice but to seek legal council for relief of this unexcusable situation. By the way I've been paying for this door since its 1st incorrect installation in October 2021... ******** *********: On Friday, February 4, 2022, 07:21:53 AM CST, Randy Ellis <******@winworldinfo.com> wrote: Another order has been placed for new panels. I am sorry it keeps coming in wrong I will get with the factory and try to have them rush it On Mon, Jan 31, 2022 at 12:42 PM ******** ********* <**********@yahoo.com> wrote: Ordered sliding patio door July 2021. 2 wrong doors and over 6 months later We're back to square 1. The wrong doors were brought to my residence today for installation. Instead of checking the doors like I asked them to see if they were correct, I was ignored and the proceded to dismantle the doors only to find out later they were once again the wrong doors. I finally got a screen installed after 6 months. One more thing, after they reinstalled the doors, now it drags and is noisey. I'm beyond frustrated with Window World !!! Thanks, ***** ***** PROD Manager BTR (XXX) XXX-XXXX

  

  Business response

  04/20/2022

  Business Response /* (1000, 5, 2022/04/20) */ Window World deeply apologizes for this matter. There was a factory shipping error with the correct parts needed. Window World appreciates the customers patience and understanding, we have taken the steps to place a re-oder and will assure that the parts are inspected prior to setting an install of the parts. Window World will also address the door operation at that time. Consumer Response /* (3000, 7, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This excuse has been used 4 times for incorrect parts over the last 6 months, always blaming the factory. I don't feel its true or sincere. At this point I don't think Window World even knows what needs to be done. I've never had a project manager ever show up to my residence to inspect the issue. The left hand does not know what the right hand is doing which is evident by all the incorrect parts and lack of communication with me the customer. I want a project manager to come to my house and let me show him or her exactly what I ordered and what I have received. Then maybe just maybe this problem can be resolved. I also did not see anything about the discount I was promised for upsetting my schedule, having to wait around on 4 different occaisions only to be disapointed once again. Business Response /* (4000, 9, 2022/04/26) */ Window World has reached out to the customer and scheduled an appointment this week to come out and inspect customers concerns. Consumer Response /* (4200, 11, 2022/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Reminder that your Window World service provider will be there tomorrow! (Cust ID# XXXXXX) I recieved this reminder wednesday 4/27/22. Well as per usual with this company. They did NOT call or SHOW UP as promised ! I've never had this bad of an experience with a company before. What can I do? Business Response /* (4000, 13, 2022/05/02) */ Window World did reach out to the customer on service date of 4/29/22 with an ETA between 1-3pm. Inspection was done and photos taken. Window World is actively working on a resolution with this matter. Consumer Response /* (4200, 15, 2022/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) although I was happy to finally see a representative from the company. There has been no resolution. I've not heard back from the company as to what the plan is nor how long it will be before there is a resolution. Also but not as important, I was promised a discount for the inconvenience of a now 10 month process for a simple door replacement... Business Response /* (4000, 17, 2022/05/04) */ Window World is actively working on a resolution with this matter. A complete re-order for the door has been placed. Soon as the product arrives a scheduled appointment will be set. Consumer Response /* (4200, 19, 2022/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the response but I wont be satisfied until the job is complete and the matter of the discount is addressed... Business Response /* (4000, 21, 2022/05/06) */ Window World acknowledges customers response and will address a monetary compensation once the project is completed. Consumer Response /* (2000, 23, 2022/05/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (3000, 28, 2022/07/28) */ I would like to inform BBB that as of today 7/28/2022 my issue with Window World is still not resolved. Once again an appointment was set up for yesterday to replace the patio door and the crew showed up with just the frame! Also I want someone from Window World to contact me about my promised discount! I want this issue resolved before the correct door is finally installed. I fear after the install crew leaves, I wont hear from Window World again. I have lost all trust in them to do what they say... ******** ********* Business Response /* (4000, 30, 2022/07/29) */ Window World acknowledges our customers response, have again placed a order with our factory to correct the door and will address a monetary compensation once the project is completed. Consumer Response /* (4200, 32, 2022/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I noted in my last correspondence, I have lost all faith in Window World doing what they say they're going to do. Business Response /* (4000, 34, 2022/08/08) */ Window World acknowledges our customers response, have again placed a order with our factory to correct the door and will address a monetary compensation once the project is completed. Window World wants to thank our customer for his patience and understanding as we work through this matter. Consumer Response /* (4200, 36, 2022/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Today at 10:45 a.m. the Window World crew showed up to replace my patio door which I originally ordered 1 year ago that should open from the left side looking from inside my house. And once again, the wrong door panels were sent. Even after I was assured by project manager that he put his hands on doors and they were correct . I don't know what else to do. I've lost track of how many wrong doors have been sent out. I'm tired of having to clear off my patio and my schedule time after time over the last year only to be disappointed once again. I am requesting a full refund for an incomplete job. I've spent over $2700.00 for something I didn't order... Business Response /* (4000, 38, 2022/08/11) */ Refund will be issued. Consumer Response /* (2000, 40, 2022/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  04/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Vinyl Siding Installation By Window World of Baton Rouge Work Started Around Sept. 2021 Price $22,605 Window World's products come with a two year labor warranty & a limited lifetime warranty by the manufacturer. Issues: I've tried to address this during and after this job. Window World of Baton Rouge of Baton Rouge does not follow the manufacturer's installation so the manufacturer is unable to cover the limited lifetime warranty. I have been in a constant dispute with this company for months trying to get my installation up to manufacturer standards so that if any issue arises after my labor warranty expires, my promised limited lifetime warranty will not be voided by the manufacturer due to improper installation. They have been responsive for some of my concerns but still refuse to address everything. This installation is less than a year old and I've had constant issues since the end of last year due to shoddy workmanship. Window World of Baton Rouge claims that their installers are "factory trained" and that their siding comes with a 2 year labor warranty & lifetime limited warranty for materials. Unfortunately, they do not install their products per manufacturer guidelines, which voids the siding's lifetime limited warranty. So if any issue arises after this labor period expires I will be responsible for 100% of the costs for the materials. The installers take zero care for the materials and damage them while nailing and hanging them. I am still well within their labor warranty. The manufacturer's warranty department told me Window World (within the past week) recently tried to make a claim on this job and was DENIED due to Improper installation. They also sent a guy to repair my soffit and he damaged my brand new gutters on listed on this contract. They are now dented from his ladder. I even have emails from the Field Supervisor ***** ******** promising the siding was being installed correctly and is backed by the warranty yet back in September.

  

  Business response

  04/26/2022

  Business Response /* (1000, 7, 2022/04/18) */ Manufacturer only suggests factory trained, but is not required for residential install. This siding project is completed. The only remaining part of the project is to re-work the fascia. The materials have been ordered and once the materials come in a scheduled appointment will be set to re-work this. Both the customer and his son have been fully advised of every step in this process. Consumer Response /* (3000, 9, 2022/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, response from business isn't true. Refer to https://www.windowworld-btr.com/ and attached photos I've included from there. There's more wrong with the install than they are willing to admit, I'm told it's "good enough" even though its blatantly against manufacturers specs. This is false advertising. example from site: Step 3 Our factory-trained installation team will visit your home to install your new windows, doors or vinyl siding. Business Response /* (4000, 11, 2022/04/21) */ Window World is actively working on a resolution with this matter. The Regional Manager with the manufacturer will reach out to the customer to set an appointment to inspect the project. Consumer Response /* (2000, 13, 2022/04/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept that resolution. If Window World of Baton Rouge is unable to fulfill this resolution, will be requesting this case to be reopened.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩