We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Extended Studio Suites Hotel #8036

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/27/2024 I went to check in for my reservation at 8:30pm. ******* was the working agent at the counter and assigned me suite 822. When I drove to the back of this property the lighting was poor and the parking was limited by the building where ******* had directed me. The buildings were not marked and room was difficult to find. The walk ways were broken and uneven. When I opened the door to 822 the overwhelming odor of cat spray was unacceptable. I went to the front desk and ******* assigned 922. All entrances to the suites are from the outside environment. When I went upstairs to 922, the smell of raw sewer was strong and there were branches from the tree I had to duck under. Upon entering there were lights not working inside kitchen and the granite countertop was broken and offset 1/4" at the sink. The loft bedroom had king size bed was blocked at the foot of the bed by the dresser drawers that were tilted and open because of the floor being unlevel. My mother is 90 years old and this property presented physical, sanitation and safety issues for us all. When I went to drive back there were 3 men, one of which I had seen before as I was trying to find both rooms, there were walking back and forth in a poorly lighted environment and my mother said they were looking in the vehicle... she was afraid. This entire property is a depressed property. I went back to the front desk and asked ******* for a refund and she said I would have to speak to the manager who would be there the next day at 10 am to 2 pm. I had an appointment and would not be available to meet with Ms. ******. at those times. I went to the property after my appointment on 8/28/2024 and left Ms. ****** a written message and today is Saturday 8/31/2024, I also have contacted the reservation company who has tried to contact Ms. ****** with last report they are not able to reach her by phone. I am seeking the 348.78 charge & release of the 150.00 deposit held on my credit card. This was misrepresented!

    Customer Answer

    Date: 09/03/2024

    Please see the attached receipt for case ********

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place is falsely advertising. The property looks nothing like the pictures. It’s disgusting, unsanitary, and unsafe . They won’t refund bc of their policy’s but also not offering the product we paid for . This place should not even be able to do business in this condition.

    Customer Answer

    Date: 08/05/2024

    I am in Mo. I was traveling out of state for the weekend. I have attached my receipts.

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a room june 28-30. While staying there we had roaches mold in the bathrooms, no clean linens, no hot water and no wifi access. I have contacted the management and they declined a refund. It's absolutely absurd that I had to stay with my family in such conditions.

  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 7, 2023, I used my credit card to pay for one week of stay for somebody who was down on his luck. At the end of his stay on July 14, 2023 he would either find somewhere to stay or pay for additional time himself. That morning ( or night before), he had a medical issue and was unconscious for several hours until management had to have the door unlocked and found him. EMS was called and he was transported to the hospital. Management called my daughter to ask her to come get his personal belongings. When she arrived she was not informed of the additional week charge they placed on my credit card or if there were any issues of concern. It wasn't until I got my statement that I found this additional charge. I contacted them and was not given any information, in fact, my calls and requests to have management return my call were ignored. I sent a letter to their corporate office on October 2, 2023 and have not received a response. I have attached the letter and copies of the credit card statement showing which transaction I authorized and the one I did not. Your assistance with this will be greatly appreciated.

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday August19,2023, my partner and I booked a non-smoking room with this establishment. Upon arrival to the room, the room immediately smelled like cigarettes. We found ashes in the trash can, hair and small bugs all over the bathroom counter. I also tripped over a large chunk of the floor missing at the front door (I’m 8 months pregnant). The establishment refuses to refund me my money and stated there were no ashes in the room we booked, even though I have photos of the ashes.

  • Initial Complaint

    Date:07/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 17, 2003 I checked into Extended studio . Our electricity was out due to a storm so we had only planned to stay one night. When we got in the room, my fiance went to turn the TV on, but when the screen came on, it looked like it had been hit with something. We had been in the heat all day and were exhausted so we laid down to take a nap . I had thought of calling the front desk, but I had stayed there prior to this time for a week because of the same storm issue, and had problems with both rooms I was in. I was honestly just happy to be in a cool room. Later on that night after we woke up , I had received a text from my mom saying the power was back on, so we left . We didn't even stay a whole night. The only thing left messed up in the room was the bed from where we slept. When we had checked in , they make you pay a 75$ deposit which is suppose to be refunded. A week goes by and still no deposit, so I called the office and they inform me I won't be getting my deposit due to the TV being broken . We had absolutely nothing to do with that. If their housecleaning people would do their job how they are suppose to and check everything out they would have known it was already broken. In all of the rooms we have stayed in there, none of them have been very clean. I don't feel like I should have to pay for what someone else did.

    Customer Answer

    Date: 08/06/2023

    I have contacted  Extended studio multiple times over the situation and can not get anyone to respond or even call me back.  I have left multiple messages and nothing. I just want my deposit of $75 back since I had nothing to do with that tv being broken. Neither Me or my fiance. 

Extended Studio Suites Hotel #8036 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.