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Business Profile

Hotels

Wingate by Wyndham

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wingate by Wyndham's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wingate by Wyndham has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked two rooms at the hotel in question for one night for a Louisiana trip with by siblings, checkin in June 15 and check out June 16. After checkin in, we headed out to dinner and in the elevator we encountered two men, one of them was smoking a blunt, which is a cigar that has been hollowed out and filled with cannabis, which is an illegal substance in Louisiana. After we got into our car, we discussed the matter and agreed we did not feel good or safe about the situation and decided to find another hotel. We managed to book into another hotel and then reported the problem to Wingate and asked for our money back. I believe the hotel failed to provide safe environment and was laxed with illegal activity, and we should not be expected to accept this service or pay for it. I contacted Wyndam customer service by phone, provided the full details including the receipts of the other hotel where we ended up after we left Wingate. I did not get any response. I am attaching the customer care email and the receipt of the hotel where we ended up after leaving Wingate.

      Business Response

      Date: 09/09/2024



      BBB Case #: ********
      Hotel Site #: *****
      Customer Care Case #: ********

      Dear Contact:

      Thank you for notifying our office of the concern filed by **** *****i at the Wingate property in BOSSIER CITY, LA. 

      Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. 

      We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.

      After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.

      If your offices require more information on this matter, please contact me directly at *********************.


      *******
      Liaison, Customer Care
      Wyndham Hotels & Resorts, Inc.
      Office: 888-675-3379

      Customer Answer

      Date: 09/10/2024


      Complaint: ********

      I am rejecting this response because the business did not provide the contact of the responsible party that I need to follow up with.

      Sincerely,

      **** ******

      Business Response

      Date: 09/10/2024

      We are a nonsmoking facility with smoke detectors throughout our hotel to ensure he safety of our guest. 

      Attached is a screenshot of the guest accused of smoking a blunt in the elevator.  They are casually walking and talking but definitely not smoking. Refund is still being denied. 

      Business Response

      Date: 09/10/2024

      BBB Case #: ********
      Hotel Site #: *****
      Customer Care Case #: ********

      Dear Contact:

      Thank you for notifying our office of the concern filed by **** ****** at the Wingate property in BOSSIER CITY, LA. 

      Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. 

      We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.

      After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. Please speak to the General Manager, Mrs. ****** at 318-746-1444.

      If your offices require more information on this matter, please contact me directly at *********************.


      *******
      Liaison, Customer Care
      Wyndham Hotels & Resorts, Inc.
      Office: 888-675-3379

    Wingate by Wyndham is NOT a BBB Accredited Business.

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